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Customer Service Sales

Fort Lauderdale, FL
March 21, 2018

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Gail Ramona Persad

Mobile: 954-***-****


Job Objective:

I am seeking a position that I can use my knowledge of training and customer service. I have a wiliness to take on all job responsibilities of any positions you have available. I have a degree in the Social Sciences and look forward to expanding my personnel growth within your organization.

Summary of Qualifications:

•Proficiency in Microsoft Office tools and web-based applications

•Proven efficiency in handling stressful situations while providing customer service

•Capability to work for longer durations with equal efficiency

•Exemplary written and oral communication skills

•Commitment towards prompt and courteous customer service and utmost customer satisfaction

•Typing and data entry skills

•Physical and mental fitness

Professional Experience:

MACYS INC. Sawgrass, Florida USA

Sales Associate, October 2013- Present

Duties and Responsibilities:

•Greeting/Assisting customers in a polite and courteous manner along with providing assistant to determine

their needs and wants

•Recommend products based upon individual requirements

•Provided advice to clients regarding particular products or services

prepared sales contracts and accepted payment through cash, check and credit card

•Assisted in display of products

•Maintained sales records for inventory control

•Completed search and send item sales for customers

Ministry of Education (Trinidad)

Dean of Discipline and studies(AG) January 2013- September 2013

Duties and Responsibilities:

•Formulated and developed systems for monitoring and assessing the performance and progress of

teachers and students

•Supervised and recorded academic performance of students

•Coordinated and determined the competence of teachers, ensuring preparation and completion of student


•Conducted interviews and counselling sessions with students and parents/guardians

•Arranged lectures, seminars and workshops by specialist from public and private sector organizations

for student enhancement/awareness

Senior Teacher October 2012- September 2013

Duties and Responsibilities:

•Taught students 11-19 to be creative, reflective and critical thinkers

•Taught conflict management, environmental preservation and higher order thinking

•Skillfully enabled academically challenged students to undertake the Caribbean Examinations Council


Head of Department/Teacher (Modern Studies) (AG) 1995 - September 2012

Duties and Responsibilities:

•Coordinate work plans for teaching staff, ensuring adherence to and implementation of the curriculum

•Reviewed and approved schemes of work. Record, evaluate and monitored performance of teachers

in the classroom

•Prepared draft estimates for books, equipment and consumables.

•Guided and assessed the performance of teaching and nonteaching staff, including students from

the University of Trinidad and Tobago, BBC. Social Studies, Dept.

•Skillfully prepared students to undertake the Caribbean Examinations Council Exam and

the National Certificate of Secondary Examinations Level 1

Top Contributor – Trip Advisor Website October 2006- Present

Duties and Responsibilities:

•Reviewed 53 hotels, restaurants and attractions in two continents

•Contributed 61 forum posts

•Commands 14% of Trip Advisor’s readership

•Writes under the pseudo name of “Trinigail”


Diploma in Education (Social Studies) 2003, University of West Indies

Pre-Service Teacher training, National Training Board (Trinidad) (1995)

BSC. Social Sciences, University of West Indies (1992)


Available upon Request

Contact this candidate