De’Audre L. Hubbard
Sales and Marketing / Training and Development
Development Training– Sales/marketing Partnerships Relationship Management– Partnership promotions – Trade Show specialist
An analytical problem-solver, proactive, flexible and highly dynamic. Able to forge strong internal and external relationships and produce quality-oriented business results. Demonstrates a disciplined approach to assist and thrives in creating processes and plans to drive greater efficiency and improve operations.
MAC Cosmetics, Nashville, TN/ Chattanooga, TN / Louisville, KY/Lexington, KY/Greentree, IN
Resident Trainer July 2015 – August 2017
Assisted in the execution of the AT&D (Artistry Training & Development) Strategy to support the business strategy for the region
Attended regularly scheduled strategy meetings with RMAT, MRO and Trainers to discuss AT&D and business strategies, reviewed progress on regional priorities, identified challenges and defined action plans
Executed training solutions for regional challenges including low sell-through results, challenges with product categories, and service related challenges
Facilitated classroom-based AT&D Fundamentals for all employees on MAC Standards
Assisted in strengthening the collaboration between Sales and AT&D to support Brand and Regional objectives
Collaborated with Retail Manager to establish a monthly schedule that supports the needs of the business through developing Artists’ skills
Identified and cultivated essential skills and attributes to maximize individual contributions and engagement
Managed and tracked personal Travel and Entertainment
MAC Cosmetics, Nashville, TN/ Memphis, TN
Retail Manager March 2013 – July 2015
Manages $950k counter daily, which include, operational procedures, staff of 8 permanent and freelance on call, inventory, productivity, customer engagement, loyalty acquisition, and revenue
Create environment which invigorates proprietorship and responsibility of actions to assure maximum productivity
Manages events, new product launches, and companywide promotional campaigns
Model the standard for staff regarding customer service expectations
Resolve Customer Issues and requests in an efficient and quick manner
Manage time, establish priorities and delegate effectively to meet goals and objectives
Maintain a cohesive, cooperative work environment through team building and motivation.
Recruit, hire and develop top Artist and management professionals.
Control all store expenses within budget guidelines
MAC Cosmetics, Memphis, TN
12hr Permanent Artist October 2012 – March 2013
Meet individual contributions to team’s goal in terms of service, sales, and company objectives
Demonstrated effective communication skills and execute makeup applications for customer’s desired looks
Actively participate in training sessions, events, and store launches
Hilton Worldwide, Memphis, TN
Marketing/Sales Coordinator May 2009 – February 2013
Hampton Brand Marketing
Hampton, Homewood, Hilton Garden Inn, Home2 Suites by Hilton February 2013-March 2014
Align with key agency partners and internal team members to support Hampton brand marketing objectives
Oversee brand CRM promotional efforts for target segments and captured revenue and ROI for reporting
Developed and manages brand awareness campaigns educating and training travel agents increasing product knowledge
Managed AAA, HRCC Travel Agents, Government, and AARP accounts
Spearheaded marketing plan negotiations for key AAA clubs (Southern California, Mid-Atlantic, AAA South)
Generated and analyzed reports to increase revenue for AAA, Government, and Travel Agent segments
Developed and delivered presentations to key AAA, AARP, GOV, and Travel Agent segmented partners
Increased revenue from $1.8 billion (YE 2009) to $2.4 billion (YE 2011) via strategies and marketing/sales plans
Managed logistics and information for partnership events, trades show and external meetings
Monitoring social media channels and partner newsletter to identify opportunities for the brand to drive revenue
Developed and manage brand Creative & Collateral Toolkits for Hampton, Homewood, Hilton Garden Inn, & Home2
Hilton Worldwide Memphis, TN
Public Relations Assistant II, October 2007 – May 2009
Project Management: Coordinated PR projects for two Hilton Worldwide brands
Organized and captained teams in four cities to publicize internal communications for meeting and special event logistics including segments for the Ellen DeGeneres Show.
Coordinated special event logistics of the Lance Armstrong LIVESTRONG challenge series in the cities of Philadelphia, Portland, Austin and San Jose.
ESPN Zone, Atlanta, GA, New York, NY, Washington, DC
Operations Manager June 2004- September 2007
Managed establishment daily, which included staffing, training, cost control, service standards, operational procedures, guest relations, sanitation, cash handling, staff motivation, safety, and security of the patrons.
Created an environment that encouraged ownership and accountability of actions to assure maximum profitability.
Managed events as well as set-up with the Marketing and Sales Manager including Atlanta Falcon’s Face to Face, Meet the Atlanta Braves, the Atlanta Hawks Talks, NY Jets, NY Yankees, NY Giants, Washington Wizards, Washington Redskins, White House Political Parties and the annual Boys and Girls Club awards ceremony.
Traveled abroad to various cities to coordinate special events and set-up including New York and Washington, D.C.
Operations Supervisor, Arena/Retail September 2002 - June 2004
Provided operational support to the manager by proactively approaching guest relations, cost control, labor and labor timing.
Organized teams to provide guest assistance for potential clients.
American Red Cross, Atlanta, GA
Laboratory Technician II August 2000 – September 2002
Adhered to explicit standard operating procedures and interpreted test results in accordance with applicable regulatory requirements.
Mississippi Medical Center, Jackson, MS
Research Technician, Division of Neurobiology July 1996 – August 2000
Assisted Scientist in brain binding assays in reprimands to drug discrimination procedures.
Completed thorough and intricate research on Rhesus Monkeys as well as maintaining a health safe environment for the colony of nine monkeys.
Alcorn State University Bachelor of Science in Biology/Chemistry
Technology: Excellent computer skills with extensive experience in Microsoft Excel, Office, Power Point, Word, NBCS, Micros, CBORD, COGNOS and SAP.