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Customer Service Manager

Clemmons, NC
March 19, 2018

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Merrideth Kessler


**** **** ***** ******

Winston-Salem, NC 27103


Resident Care and CNA/Med Tech in Training (full-time)

Premier Senior Living Clemmons Village II

Address: 6441 Holder Rd.

Clemmons, NC 27012

Length of Employment: March 13, 2018-current

Manager: Cynthia 336-***-****

Job Description: Provide a multitude of care services for the residents including assisting with washing, eating, changing, and other tasks. Have not received CNA certification to date.

Barista (part-time)

Boxcar Coffee & Chocolate through Lowes Foods

Address: 2501 Lewisville Clemmons Rd.

Clemmons, NC 27012

Length of Employment: August 29, 2017- March 21, 2018

Manager: Megan 336-***-****

Job Description: Opening and closing duties included brewing coffee, roasting coffee beans, making chocolates, and various other tasks. Main part of job was to make espresso and coffee drinks as well as smoothies, hot chocolates, and teas all to the customers’ requests.

Other skills required for job:

oAssist customers with finding the right coffee for their tastes as well as weighing out and bagging beans as needed

oAssist customers with grinding beans if needed

oProviding great customer service

oAbility to multitask/handle rushes while maintaining calm

oProvide consistent quality in drinks

oAdapt drink recipes for each customer’s specific preferences and dietary needs

Tennis Coach/Tennis Counselor

Wyshner School of Tennis

Address: 100 32nd St.

Winston-Salem, NC 27105

Length of Employment: June 19, 2017 – August 2017

Reason for leaving: job ended/summer job

Manager: Tamer 336-***-****

Job description: Work with kids ages 5-17 from basic beginner level to advanced tennis skills. Responsible for teaching basic fundamentals to advanced techniques of tennis. The counselors were given a short verbal explanation of the drills sometimes with a quick demonstration then were required to run through the drills, adjusting them according to the size and skill level of our respective groups.

Other skills required for job:

maintain an up-beat attitude for the whole shift (9am-4pm, five days a week)

quick problem solving skills

able to adapt different drills based on the skill level and number of players

manage players in a leadership position

follow instructions given by overseer

communicate effectively with players, parents, and coworkers from different backgrounds

able to work independently while still maintaining consistency with other coaches on other courts

Fresh Foods Clerk

Harris Teeter

Address: 4150 Clemmons Rd.

Clemmons, NC 27012

Length of Employment: April 2017 to June 2017

Deli Managers: Tammy and Deborah

Store Managers: Marvin, Bo, and Yvon

Head Store Manager: Glenn

Phone Number: (336*-***-****

Reason for leaving: was offered another job

Job description: Main responsibilities were working the front counter of deli, interacting with costumers to determine what product they needed. Operated a slicing machine to slice meats and cheeses according to the customers' needs. Prepared and packaged cold foods and hot foods to be sold. Also responsible for making sandwiches at sandwich station according to the customers' directions. Required to be knowledgeable about all products sold as well as locations of other products throughout the store. Trained in proper food preparation and storage as well as training in sanitation. Required to be on feet for full shifts, able to work in a fast paced environment, able to multitask and keep up with multiple tasks and costumers at a time. Also responsible for closing duties including washing and sanitizing dishes, slicing machines, and all surfaces as well as cleaning the floors according to proper sanitary procedures.

Other skills required for job:

Maintain friendly, up-beat attitude with customers and coworkers

Problem-solving skills under pressure


Ability to lift heavy objects

Attention to detail

Ability to follow directions completely and thoroughly

Adaptable to changing daily duties and circumstances

Ability to think quickly on feet to provide excellent customer service


College: Bachelor's in Biology (2016)

Minor in chemistry

Appalachian State University

Boone, NC

High school diploma

Mount Airy High School (2012)

Mount Airy, NC


• Well versed in Microsoft Word, Excel, and PowerPoint

• Strong leadership skills

• Ability to follow directions precisely

• Strong attention to detail

• Adaptable and able to think on feet

• Strong problem solving skills

• Able to be on feet for long periods of time

• Maintain an up-beat and positive attitude despite challenges circumstances

• Quick to learn and pick up new skills and techniques

• Able to listen to verbal descriptions and translate accurately into visual representations

• Able to work independently or as part of a team

• Strong and efficient time management skills

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