Sign in

Sales Administrative Assistant

Fairfax, VA
March 19, 2018

Contact this candidate





Sept. **** Masters in Information Technology –

Information Assurance

Present (Expected graduation

Year: 2020)

University of Maryland University College

Adelphi, Maryland

2015- May 2017 Bachelor of Science in Information Systems Management

University of Maryland University College

Adelphi, Maryland

2011- May 2015 Associate of Applied Science in Paralegal Studies (with honors)

Montgomery College

Takoma Park, Maryland


To successfully collaborate in a team based work environment to produce winning solutions for organizations and enterprises using Information Technology systems. To effectively help organizations pinpoint and locate areas of improvement with their existing Information System, in order to optimize organizational productivity and development.


Technical Support Advocate September 2017 – Present

Global Payments

Provide tier II technical support on proprietary digital software.

Initiate case tickets through Salesforce.

Log all incoming call in Salesforce.

Led all efforts on resolving support tickets in a timely fashion.

Periodically install patch update to software and conduct bug testing.

Technical Administrative Assistant March 2017 – Aug.2017

United Dental Group

Assist with the software migration from Dentrix to Open Dental via downloading & installing Open Dental from main server to other desktop units on network.

Assist with setting up computer hardware and troubleshooting network connectivity issues pertaining to desktop computers and printers.

Assist with training office staff on navigating and performing technical functions within Open Dental.

Hold System Administrative privileges within Open Dental to manage and manipulate technical settings within the software pertaining to user preferences and user accounts.

Patient Care Coordinator April 2016 – Sept.2016

Blessed Smiles Dentistry

Maintain schedule for new and existing patients via Open Dental Software.

Calculate insurance coverage and out of pocket expenses for patients.

Answer incoming calls and all inquiries from patients.

Assist doctors with maintaining sanitation in patient rooms.

Create estimates for patient Dental Treatment Plans.

Legal Assistant (Intern) October 2015 – Dec.2015

Sharon C. Chu Law Office

Proofread motions, Summons, Answers, and Complaints.

Schedule consultation appointments for attorney via incoming calls from prospective clients.

Tickler Attorney's calendar and remind her of upcoming appointments on a daily basis.

Assemble dockets for legal cases and proofread them for accuracy.

File client dockets in alphabetical order.

Receive and sort incoming mail.

File motions in court by way of hand delivery.

Sales Associate February 2014 – May 2015

Banana Republic

Provide sales support throughout store such as: assist with customer inquiries, educate them with retail product line, and successfully provide solutions through in-store retail products.

Service fitting rooms and keeping them clean by retrieving try-on clothing and putting them back on store display.

Organize product display by straightening, folding, and tidying various articles of clothing.

Inside Sales Representative July 2013 – Jan. 2014

National Restaurant Equipment and Supply

Sale of commercial restaurant equipment to local dining businesses.

Assist customers with inquiries regarding various commercial restaurant equipment product lines.

Provide solutions to local businesses through the sale of commercial restaurant equipment(s).

Met monthly sales goal.

Conduct inside sales and utilize referrals to increase monthly sales.

Terminal Support Representative I January 2013 – Jul. 2013

Global Payments Inc.

Assist merchants with credit card terminal troubleshooting via inbound call center.

Maintain call quality standard by scoring 90 percent or above, on the handling of all Inbound calls.

Adhere to restricted call times by handling inbound calls both effectively and efficiently.

Handle escalated calls using “Soft Transfers” to direct calls to the correct servicing department.

Contact this candidate