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Customer Service Manager

Location:
GP, 1021, South Africa
Salary:
R11000.00
Posted:
March 19, 2018

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Resume:

Curriculum Vitae

Of

Thandeka Innocentia Phiri

Surname

Phiri

First Names

Thandeka Innocentia

Nationality

South African

ID Number

900**********

Marital Status

Single

Gender

Female

Date Of Birth

27 August 1990

Home Language

IsiZulu (Zulu)

Other Languages

English, Sotho, IsiNdebele, Sepedi

Driver’s Licence

No

Current Address

549 Section B

Ekangala

Bronkhorstspruit

Postal Code

1021

Email address

ac4uvg@r.postjobfree.com

Contact details

063-***-**** / 072-***-****

Secondary Education

Grade Completed:

Matric

Institution / School:

E-du College

Year:

2009

Subjects Passed:

English

Afrikaans

Mathematical Literacy

Life Orientation

Business Studies

Life Orientation

Travel and Tourism

Geography

Tertiary Education

1.Institution:

Hampton Christian College

Qualification:

Basic Computer Training

Year Obtained:

September 2002

Subjects/Courses:

Ms Office

Ms Word

Ms Excel

Office Outlook

2.Institution:

M Placement & Training Agency

Qualification:

Call Centre Training

Year Completed:

January 2010

3.Institution:

Qualification:

Year Completed:

Subjects :

Best Hope Academy & Training

Computerised Cashier

November 2010

Business Communication

Business Cashier skills

Till Operating

Cashier safety and Security

Customer Service

Customer Care

4.Institution:

Qualification:

Year Completed:

Subjects :

MRTT (Mpumalanga Reginal Training Trust)

Electrical Engineering Level 02

December 2013

Apply and maintain safety in a working environment

Identify, inspect, use, maintain and care for engineering hand tools

Mark off basic regular engineering shape

Design and construct a single phase circuit

Install luminaires

Install, maintain or replace low voltage distribution boards, protection devices and components

Install, join and terminate low voltage cables and conductors

Select, use and care for power tools

Understand fundamentals of electricity

Install or replace electrical metering units or measuring instruments

Apply soldering techniques

Identify, inspect, clean and maintain electrical rotating machines

Install and commission single phase AC machines and control gear

Computer Literacy

MS Office:

MS Word

MS Excel

Outlook

Skills

Good communication skills

Reliable and honest

Diary control

Basic admin background

Basic computer knowledge

Well-presented

Company:

Nurcha (National Urban Reconstruction and Housing Agency)

Position Held:

Data Capture in the Programme and Fund Management Department

Period Of Service:

08 March 2017 – 28 April 2017 (temporary position)

Duties and Responsibilities:

Capture site numbers per Ward on the system

Complete payment request on the system for payment authorization

Capturing invoice’s and processing payment request

Company:

Guarantee Trust Corporate Services

Position Held:

Admin Support

Period Of Service:

28 May 2015 – to date

Duties and Responsibilities:

Give support to Placement Officers

Telemarketing

Appointment Making

Expression of Interest Letters

Letters of Acknowledgement

CVs

Schedules, Reports & Statistics

Maintaining accurate files

POE liaison ( Portfolio of Evidence)

Maintaining and using the database of employers and learners

National Placement Coordination

Tracking progress and changes

General Duties

Statistics of Placement Support Officer

Admin

Contacting students for their employment contracts

Taking meeting minutes for our division six meeting

Receiving and sending emails to clients

Holding the reception from time to time

Company:

Standard bank

Position Held:

Teller

Period Of Service:

1 November 2011 – 01 December 2012

Duties and Responsibilities:

Open float and balance float

Operating the till,

Cash and account sales, cash up,

Exchange cheques into cash for customers,

Payment made to me by cash or cheques to deposit into their accounts,

Handling large sum of money,

Helping with loading money in the ATM’s,

End of day cash balancing,

Verify costumer Id and online finger verification,

Promote bank products;

Deposit cheques and assist in sending money gram to foreign countries

Company:

Sodexho Southern Africa

Position Held:

General Worker

Period Of Service:

1 March 2009 – 31 October 2011

Duties and Responsibilities:

Open float and balance float

Operating the till

Cash handling

Exchange items, cash refunds, stock maintenance

Payment (cash, account)

Cleaning the canteen

Count stock

Ordering of stock for the canteen, customer service

Poppy Phiri

Canteen manager

Sodexho

072*******

Sophie Maluleka Placement Officer Guarantee Trust 083*******

Mrs Brenda MRTT Facilitator MRTT 013*******

Thembeka Jali Acting General Manager Nurcha 011-***-****



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