Manager Employee Relations
Resume:
Summary
Skills
Experience
Education and Training
ZEBULON SMITH
Detroit, MI 48221
Cell: 248-***-****
*************@*****.***
Proactive, legal Collector Manager dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Project management
Leadership/communication skills
Business operations organization
Client account management
Negotiations expert
Self-motivated
Market research and analysis
Customer-oriented
Employee relations
August 2009 to
Current
G. Reynolds Sims & Associates
Troy, MI
Legal Collector
Collected outstanding debts from clients and achieved collection target to ensure positive cash flow.
Maintain debtor's book to ensure that the debt status is accurate and latest. Developed reports on aged debt accounts and days sales outstanding (DSO) reports. Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
Reviewed collection queue to perform collection activities accordingly. Closed a specific number of collection accounts each month to meet assigned target. Assisted the company to take legal action against debtors by providing necessary information. Maintained security and confidentiality of company and customer information. Followed legal requirements during debt collections to avoid legal issues. Attended educational programs for professional growth and skill development. March 1989 to
May 2011
United States Army (21yrs Active/2yrs ANG)
All Over, All over
Communications' Specialist
Supervised and performed as a team member, in the operation of single channel AM radio, radio teletypewriter, Army Special Operations communications equipment, or enhanced position locating and reporting system net control station assemblages. Supervised and performed authorized maintenance on assigned equipment. Directed the installation of radios and antennas. Controlled and used Signal Operating Instruction. Implemented communication security, Operational security, and physical security policies and procedures. Recognized electronic countermeasures and implemented electronic counter-countermeasures. 1987 Lobias Murray Christain Academy
Dallas, TX, US
General
High School Diploma
1989 Texas Southern University
Houston, TX, US
Business Management
BBA
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