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Manager Employee Relations

Location:
Madison Heights, MI, 48071
Posted:
March 18, 2018

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Resume:

Summary

Skills

Experience

Education and Training

ZEBULON SMITH

**** * ********* *** ***

Detroit, MI 48221

Cell: 248-***-****

ac4urk@r.postjobfree.com

Proactive, legal Collector Manager dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Project management

Leadership/communication skills

Business operations organization

Client account management

Negotiations expert

Self-motivated

Market research and analysis

Customer-oriented

Employee relations

August 2009 to

Current

G. Reynolds Sims & Associates

Troy, MI

Legal Collector

Collected outstanding debts from clients and achieved collection target to ensure positive cash flow.

Maintain debtor's book to ensure that the debt status is accurate and latest. Developed reports on aged debt accounts and days sales outstanding (DSO) reports. Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.

Reviewed collection queue to perform collection activities accordingly. Closed a specific number of collection accounts each month to meet assigned target. Assisted the company to take legal action against debtors by providing necessary information. Maintained security and confidentiality of company and customer information. Followed legal requirements during debt collections to avoid legal issues. Attended educational programs for professional growth and skill development. March 1989 to

May 2011

United States Army (21yrs Active/2yrs ANG)

All Over, All over

Communications' Specialist

Supervised and performed as a team member, in the operation of single channel AM radio, radio teletypewriter, Army Special Operations communications equipment, or enhanced position locating and reporting system net control station assemblages. Supervised and performed authorized maintenance on assigned equipment. Directed the installation of radios and antennas. Controlled and used Signal Operating Instruction. Implemented communication security, Operational security, and physical security policies and procedures. Recognized electronic countermeasures and implemented electronic counter-countermeasures. 1987 Lobias Murray Christain Academy

Dallas, TX, US

General

High School Diploma

1989 Texas Southern University

Houston, TX, US

Business Management

BBA



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