Customer Service Representative, General Office and Clerical Skills

Pamela Scott

*** *. ****** **. *** **** Houston, TX 77067 832-***-**** **************@*****.***

Objective

To obtain a position with a company that will enhance my skills and knowledge that I possess and will give me opportunity to advance in my career and field of study.

Education

TEXAS SOUTHERN UNIVERSITY

Major: Psychology

Minor: Music Education

In Progress

Skills & Abilities

MANAGEMENT

Assistant Manager while employed with Auto Driveaway, open and close office, provide paychecks to drivers in the absence of the manager, scheduling drives, repairs, assist with title and registration of vehicles

CUSTOMER SERVICE

10 Years of customer service skills that include face to face interaction, phone, email, and chat

LEADERSHIP

Previous Recording Secretary of my chapter’s sorority Tau Beta Sigma National Band Sorority, Team Lead for Houston area while employed with Verveba Telecom, Previous experience training new employees with AT&T and Verveba Telecom

Experience

ASSISTANT MANAGER AUTO DRIVEAWAY 06/2017-10/2017

General clerical and office work, assist with scheduling drivers, coordinating paperwork and vehicle service, shuttling drivers with my own vehicle to pick up or deliver cars locally as needed, filing, checking cars in and out from our storage lots and other duties as assigned

CLIENT SERVICE REPRESENTATIVE EMPYREAN BENEFITS SOLUTIONS 09/2016-01/2017

Customer service, HR benefits enrollment for multiple clients, case work, Insurance verification, Dependent verification, assist employees and HR with emergency updates of health benefits

SR. CUSTOMER SERVICE REPRESENTATIVE UNITED HEALTHCARE 10/2015-09/2016

Customer service, research billing accounts for payment inquiries and terminations, update accounts, notate customer's accounts, work with escalations department to resolve account issues and verify member's account status

CUSTOMER EXPERIENCE REPAIR REPRESENTATIVE COMCAST 01/2015-10/2015

Customer service, troubleshoot and technical support for offered services, research account information for customers, update account information and notate customers' accounts, work with other departments based on account issue

RF DRIVE TEST TECHNICIAN VERVEBA TELECOM 10/2013-10/2014

Data entry, run scripts and analyze results from tests ran in cell towers, download and upload to servers for further analysis

MAIL PROCESSOR CLERK UNITED STATES POSTAL SERVICE 02/2013-06/2013

Process FCM and STD mail, sort, and dispatch mail for delivery

PREMISES TECHNICIAN AT&T 04/2008-01/2012

Install and repair cable, internet, pots, and VoIP services for customers, along with troubleshoot hands on with customers. Replace telephone drops and equipment when needed, data entry, general customer service and technical support

Contact this candidate