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Doorman

Location:
Kenya
Posted:
March 18, 2018

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Resume:

MY RESUME

Stephen Njeru

My Experience: *+ Years

Mobile No: +254-*********

Email: ac4up3@r.postjobfree.com

Availability: Immediately

CAREER OBJECTIVE

Seeking a doorman position to utilize my pleasant personality, friendly etiquette & experience in providing tier one service. Key Qualifications

Developed great hospitality qualities through immense work experience

Perfect understanding of the job aspects with relevant formal training and enough professional exposure

Very pleasant personality with specifically developed calmness and politeness in activities and communication

Extremely patient in attending to the visitors requirements and follow perfect work ethics

Extra ordinary quality of serving varied customers taking into account their age, profession, and social status

Customer service experience in dynamic environment

Good memory and organizational skills

Proactive, confident, energetic and able to work under pressure with a positive attitude

Excellent communication, interpersonal, presentation and negotiation skills

Good problem solving analytical and decision making skill

Highly credible, focused individual

Able to work under minimum supervision

Excellent in numerical and analytical skills

Excellent knowledge in Opera system

Excellent knowledge of Dubai locations

WORK EXPERIENCE

COMPANY: SOFITEL DUBAI DOWNTOWN

DURATION: AUGUST 2014 to July 2017

POSITION: DOORMAN (Pre-Opening Team)

Duties & Responsibilities

● Offer consistently professional, friendly, warm and engaging service

● Ensure guests are greeted appropriately upon arrival in a warm manner

● Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request

● Forward all guest complaints or problems to the Manager on Duty

● Ensure that an effective handover is made between duty shifts

● Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times

● Establish, promote and maintain good public relation while meeting or exceeding guest expectations

● ● Open car doors for arriving and departing guests while greeting them warmly

● ● Assist with the loading and unloading of luggage to and from guest vehicles

● ● Assist guests regarding hotel facilities in an informative and helpful way

● Follow all safety policies & Other duties as assigned

● Maintaining complete control of the Front Entrance & keep traffic moving freely COMPANY: AL GHURAIR RAYHAAN & ARJAN BY ROTANA DUBAI DURATION: February 2013 to July 2014

POSITION: DOORMAN

Duties & Responsibilities

Welcoming guests / customers at the entrance and opening the door politely

Assisting them with their desired service and guiding them to the appropriate counters, conveying information regarding directions

Receiving high profile customers at the cars and taking them to the hotel

Greeting the customers with appropriate verbiage maintaining a high- level of graciousness

Guiding the customers to the proper parking and assisting them in parking their vehicles

Following standard farewell procedures for leaving customers and calling the taxi/cab as per their needs

Maintaining extreme cleanliness at the entrance door and around

Monitoring the hotel premises periodically throughout the day and reporting to the supervisors for possible maintenance needs

Restricting entry to irrelevant people in the hotel premises EDUCATION & QUALIFICATIONS

Qualifications: Advanced Diploma in Information Technology (IT) Institution: INOORERO UNIVERSITY, Year 2005

Internship

Ministry of Foreign Affairs - ICT Department (Year: January to August 2006) SENIOR HIGH SCHOOL CERTIFICATE

KENYA NATIONAL EXAMINATION COUNCIL KNEC (Year: November 2002) PERSONAL DETAILS

Age: 34 years

Sex: Male

Marital status: Married

Languages: Fluent English, Kiswahili, Slight Arabic

Height: 6.1 feet tall

Weight: 84Kg

Nationality: Kenyan

HOBBIES

Playing Basketball

Listening to Music & Watching movies

Travelling

Reading

Socializing

REFEREES

Available upon Request



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