Doorman
Resume:
MY RESUME
Stephen Njeru
My Experience: *+ Years
Mobile No: +254-*********
Email: **********@*******.***
Availability: Immediately
CAREER OBJECTIVE
Seeking a doorman position to utilize my pleasant personality, friendly etiquette & experience in providing tier one service. Key Qualifications
Developed great hospitality qualities through immense work experience
Perfect understanding of the job aspects with relevant formal training and enough professional exposure
Very pleasant personality with specifically developed calmness and politeness in activities and communication
Extremely patient in attending to the visitors requirements and follow perfect work ethics
Extra ordinary quality of serving varied customers taking into account their age, profession, and social status
Customer service experience in dynamic environment
Good memory and organizational skills
Proactive, confident, energetic and able to work under pressure with a positive attitude
Excellent communication, interpersonal, presentation and negotiation skills
Good problem solving analytical and decision making skill
Highly credible, focused individual
Able to work under minimum supervision
Excellent in numerical and analytical skills
Excellent knowledge in Opera system
Excellent knowledge of Dubai locations
WORK EXPERIENCE
COMPANY: SOFITEL DUBAI DOWNTOWN
DURATION: AUGUST 2014 to July 2017
POSITION: DOORMAN (Pre-Opening Team)
Duties & Responsibilities
● Offer consistently professional, friendly, warm and engaging service
● Ensure guests are greeted appropriately upon arrival in a warm manner
● Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
● Forward all guest complaints or problems to the Manager on Duty
● Ensure that an effective handover is made between duty shifts
● Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
● Establish, promote and maintain good public relation while meeting or exceeding guest expectations
● ● Open car doors for arriving and departing guests while greeting them warmly
● ● Assist with the loading and unloading of luggage to and from guest vehicles
● ● Assist guests regarding hotel facilities in an informative and helpful way
● Follow all safety policies & Other duties as assigned
● Maintaining complete control of the Front Entrance & keep traffic moving freely COMPANY: AL GHURAIR RAYHAAN & ARJAN BY ROTANA DUBAI DURATION: February 2013 to July 2014
POSITION: DOORMAN
Duties & Responsibilities
Welcoming guests / customers at the entrance and opening the door politely
Assisting them with their desired service and guiding them to the appropriate counters, conveying information regarding directions
Receiving high profile customers at the cars and taking them to the hotel
Greeting the customers with appropriate verbiage maintaining a high- level of graciousness
Guiding the customers to the proper parking and assisting them in parking their vehicles
Following standard farewell procedures for leaving customers and calling the taxi/cab as per their needs
Maintaining extreme cleanliness at the entrance door and around
Monitoring the hotel premises periodically throughout the day and reporting to the supervisors for possible maintenance needs
Restricting entry to irrelevant people in the hotel premises EDUCATION & QUALIFICATIONS
Qualifications: Advanced Diploma in Information Technology (IT) Institution: INOORERO UNIVERSITY, Year 2005
Internship
Ministry of Foreign Affairs - ICT Department (Year: January to August 2006) SENIOR HIGH SCHOOL CERTIFICATE
KENYA NATIONAL EXAMINATION COUNCIL KNEC (Year: November 2002) PERSONAL DETAILS
Age: 34 years
Sex: Male
Marital status: Married
Languages: Fluent English, Kiswahili, Slight Arabic
Height: 6.1 feet tall
Weight: 84Kg
Nationality: Kenyan
HOBBIES
Playing Basketball
Listening to Music & Watching movies
Travelling
Reading
Socializing
REFEREES
Available upon Request
Contact this candidate