Ernestine Woods
**** ******* **** **********, ** 40216 502-***-****
ac4uhu@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Teambuilding/Training/Supervision
Communication & Organizational Skills
Excellent Customer Service
Develop Professional Relationships
Problem Solving & Conflict Resolution
Manage Operation of Training Program
Quality Assurance & Detail Oriented
Proficient in Word, Excel, PowerPoint, Outlook
PROFESSIONAL EXPERIENCE
Manager, Urban Seniors Jobs Program
Louisville Urban League, Louisville, KY – 2016 to Present
Manage and implement program operations and procedures of a federally funded senior employment program with roughly 122 participants for PY 2017-2018 and an operating budget of roughly $1 million
Supervise a participant staff of seven, assuring program is operating under federal guidelines
Train new staff on the processes and procedures of the Urban Seniors Jobs Program
Facilitate orientations and quarterly meetings with participants and host agency supervisors
Provide case management to participants and refer them to other community resources when needed
Develop professional relationships with government and community partners, and the business community
Conduct auditing site visits with roughly 50 host agencies and prepare corrective action reports as needed
Maintain program service level goals by enrolling and exiting participants accordingly
Review daily the Dept. of Labor’s database (SPARQ) reports and address any discrepancies
Prepare monthly payroll spending analysis report and supplemental (narrative) correspondence
Attend monthly conference calls with National Urban League for any program changes/updates
Resource Center Specialist
Louisville Urban League, Louisville, KY - 2001 to 2016
Provide high-level administrative support to Director, a staff of twelve and to a large volume of clients
Event coordinator for two premier Career Expos with an average attendance of more than 2,000 job seekers and 75-100 exhibitors
Prepare reports for the Board of Directors and Executive Committee meetings as well as grant proposals
Assist jobseekers with resume development, employment applications, and navigating the Internet
Greet visitors enthusiastically, ascertain nature of business and direct them accordingly
Train new staff and intern assistants on department procedures and entering data in the database
Answer incoming calls, schedule appointments and facilitate monthly workshops
Senior Secretary
Humana Inc., Louisville, KY - 1998 to 2001
Provide support assistance to the Medicare Sales Department for a staff of 30
Maintain and implement the scheduling of office equipment
Key in client data and generate monthly reports
Responsible for filing, typing and ordering office supplies as needed
EDUCATION & TRAINING
Global Facilitating Career Development Certification – 2017
Training -120 Hours
Sullivan University, Louisville, KY
Associate of Science in Office Administration/Legal Secretary