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Customer Service Administrative Assistant

Louisville, KY
March 17, 2018

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Ernestine Woods

**** ******* **** **********, ** 40216 502-***-****



Communication & Organizational Skills

Excellent Customer Service

Develop Professional Relationships

Problem Solving & Conflict Resolution

Manage Operation of Training Program

Quality Assurance & Detail Oriented

Proficient in Word, Excel, PowerPoint, Outlook


Manager, Urban Seniors Jobs Program

Louisville Urban League, Louisville, KY – 2016 to Present

Manage and implement program operations and procedures of a federally funded senior employment program with roughly 122 participants for PY 2017-2018 and an operating budget of roughly $1 million

Supervise a participant staff of seven, assuring program is operating under federal guidelines

Train new staff on the processes and procedures of the Urban Seniors Jobs Program

Facilitate orientations and quarterly meetings with participants and host agency supervisors

Provide case management to participants and refer them to other community resources when needed

Develop professional relationships with government and community partners, and the business community

Conduct auditing site visits with roughly 50 host agencies and prepare corrective action reports as needed

Maintain program service level goals by enrolling and exiting participants accordingly

Review daily the Dept. of Labor’s database (SPARQ) reports and address any discrepancies

Prepare monthly payroll spending analysis report and supplemental (narrative) correspondence

Attend monthly conference calls with National Urban League for any program changes/updates

Resource Center Specialist

Louisville Urban League, Louisville, KY - 2001 to 2016

Provide high-level administrative support to Director, a staff of twelve and to a large volume of clients

Event coordinator for two premier Career Expos with an average attendance of more than 2,000 job seekers and 75-100 exhibitors

Prepare reports for the Board of Directors and Executive Committee meetings as well as grant proposals

Assist jobseekers with resume development, employment applications, and navigating the Internet

Greet visitors enthusiastically, ascertain nature of business and direct them accordingly

Train new staff and intern assistants on department procedures and entering data in the database

Answer incoming calls, schedule appointments and facilitate monthly workshops

Senior Secretary

Humana Inc., Louisville, KY - 1998 to 2001

Provide support assistance to the Medicare Sales Department for a staff of 30

Maintain and implement the scheduling of office equipment

Key in client data and generate monthly reports

Responsible for filing, typing and ordering office supplies as needed


Global Facilitating Career Development Certification – 2017

Training -120 Hours

Sullivan University, Louisville, KY

Associate of Science in Office Administration/Legal Secretary

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