Doris Rosas

347-***-**** (Land Line) • ac4uer@r.postjobfree.com • Queens, NY

Bilingual Spanish Administrative Assistant with experience identifying efficiencies and strong client orientation skills Summary of Qualifications

Ø Excellent organizational skills and a capacity to identify cost savings and streamlining of office procedures. Ø Excellent communication skills and ability to interact with senior management and clients in a flexible manner. Certifications

Medical Office Assistant Certification – American Medical Certificate Association – June 2017 Billing and Coding Specialist – American Medical Certificate Association – June 2017 Professional Experience

Urban League of Westchester Receptionist & Administrative Clerk July 2016 – Present Subcontracted to Sunnyside Community Senior Services and LaGuardia Community College

• Customer relations, data entry, client registration. Assist account managers, field calls and clients. Kelly Services – New York, NY Administrative Assistant 2003 – 2007 Subcontracted to the following companies in the New York Metro Area:

• Coface North America – Credit Management Services

• Empire Blue Cross/Blue Shield – Health Care Coverage

• Halstead Properties – Real Estate: Managing Luxury Cooperatives & Condominiums

• Hatch Mott MacDonald – Award-Winning Consulting Engineering Firm

• Stephen J. Pruden, DC, LLC – Chiropractic Medical Office Summary

• Event planning and coordination. Budget planning for events, managing suppliers.

• Office management including travel planning for executives. Prepared information packages for the Board.

• Purchased and maintained office supply inventories, being careful to adhere to budgeting practices.

• Calculation of enrollment packages, managing website and answering queries from enrollees.

• Planning property visits and all aspects of client relations.

• Preparation of competitive bidding presentations. Payments management and bookkeeping.

• Travel and accommodations for visiting executives. Close coordination with suppliers & budget planning.

• Office management and patient relations in a busy medical practice.

• Liaison with insurance companies on pre-certification, coverage and billing issues. The Bank of New York – New York, NY Administrative Assistant 1998 – 2001

• Restructured and updated the Private Banking files resulting in the bank’s first positive rating from auditors.

• Reviewed and maintained securities, related files, & computer databases for auditing compliance integrity. Conceived report forms to catalog and keep controls of customer information files to account for inventory, and other controls.

• Created and generated daily, weekly and monthly management reports for the division; supported account managers in the day-to-day administration of their accounts.

• Special projects, research, and client related functions. Preparing presentations for potential clients. Siboney Advertising – New York, NY Administrative Assistant 1993 – 1994

• Conceptualized agency client presentations; processed strategy reports for the Chief Executive Officer, General Manager and the account executives. Planned sales breakfasts, luncheons and conferences.

• Managed correspondence for the President and Chief Executive Officer and General Manager.

• Travel management for the Chief Executive Officer, General Manager and Account Executives.

• Appointments management for management staff. Management of expense reports.

• Developed the Research Department and its resource library. Prepared research materials.

• Assisted in organizing focus groups. Travel management.

• Researched market trends, Hispanic advertising agencies in the USA, products and competitors’ marketing plans.