Customer Service Sales

Kathleen Sozzi

*** ******* *******, ******, ** **021 *************@*****.*** 315-***-****

Account Management / Customer Service

A seasoned professional with over 15 years of experience in providing outstanding customer service and sales to clientele

Provided technical support, quality control, product education and curriculum training

Detail oriented with product knowledge, dispute resolution and customer trend research

Dedicated to maintaining the highest standards possible

EXPERIENCE

ACCOUNT MANAGEMENT & SALES

• Special Event Planning to increase community knowledge awareness

• Created monthly newsletters

• Developed full lines of wholesale pricing and complete product lines

• Negotiated costs and sourced manufacturing to expedite production, quality control and design specifications

• Provided functional residential room design layouts, field measures, scheduling and invoicing

• Delivered effective training and technical support to trade professionals

• Introduced and promoted our product / services to commercial trade and high-end retail companies.

• Calculated profit margins, discounts, commissions, retail pricing and bid negotiations

• Exceeded monthly sales goals

• Effective in written and verbal communication

• Assertive salesmanship and consistent follow up to increase sales

• Sales accomplishments recognized and honored by corporate officers

Employment History

• 03/17 – 01/18 Design Consultant China Towne Furniture, Solvay, NY

• 03/12 - 09/16 Design Consultant La Z Boy Furniture Galleries

• 09/08 - 11/10 Operator Finger Lakes Business Services, Auburn, NY

• 09/06 - 06/07 Account Manager Superior Drapery, Menasha, WI

• 02/06 - 08/06 Kitchen Design Specialist HEP Sales, Auburn, NY

• 09/01 - 05/05 Account Manager Décor Designs, Syracuse, NY

Technical Skills

Lotus for Windows, Word Perfect, Microsoft Office, Excel, Word, PowerPoint, Outlook, QuickBooks, Design 20/20

Other Skills

social media, newsletters, networking, telemarketing, direct mailing, negotiating, timely pricing presentations, trade shows, timely follow up, wholesale, retail pricing, expeditor, blueprints, quotations for commercial budget reviews, cost negotiation, design specification, manufacture sourcing, field measures and installation, service calls, public relations, Interior decorator, telemarketing, direct mailing, trade shows, networking, sales, account management

Education

Art Institute of Ft. Lauderdale (AAS in Commercial Art) - Fort Lauderdale, FL

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