Costomer Care Executive - CRM - Arabic Language expert
Resume:
Curriculum Vitae
M O H AMMAD ABDULLAH.
Abilities:
Arabic language specialist - Supervising - Customer support. Qualification:
6th Std. (Arabic Medium) : King Abdul Aziz Al Ibtidayiah. Riyadh (K.S.A).
High School “Dabir Kamil”
Equal to 10th. : Lucknow University. Lucknow (India).
Inter Mediate “Dabir Fazil”
Equal to 12th. : Lucknow University. Lucknow (India).
B.A. (Arab culture & civilization) : Mumtaz Degree College, Lucknow. (India)
M.A (Arabic) : Lucknow University, Lucknow. (India). Work Experience:
Woodpecker Advertising Requisites Trading LLC. DUBAI – UAE. Business Relations Manager – Arabic Language specialist. On 6 Months Contract: (Started form 22th May 2017 -to- Nov 2017). Extended for 3 Months: (Dec 2017 – Feb 2018).
Contract completing on: 28 February 2018.
Merchant acquisitions.
Govt Ministries follow-up.
Online customer support (GCC – Arabic).
Carestream Health India Pvt. Ltd. Mumbai
Customer Care Executive – Arabic Language specialist. Oct 2015 to April 2017.
Quotation & Billing (GCC Service Contracts).
Conducting Saudi Arabian’s Survey (Voice).
Co-coordinating with Field Engineers. (UAE/Saudi Arabia).
Certifying equipment via Web-based portal.
LocalOye. (Startup) Mumbai.
Business Relations Manager
December 2014 to Oct 2015.
Coordinating with merchants.
Merchant acquisitions.
Handling complaints.
Process quality check.
Speed Remit World Wide FZC. Dubai. UAE.
Diaspora Manager. (MENA region)
April 2014 to 23rd October 2014.
Business development in GCC region.
Translating & verifying MENA countries establishment licenses into English language.
Attending all Arabic calls & mails.
Cox and Kings Global Services. Mumbai. INDIA
Senior Executive. (MENA region)
(Visa and Services department)
April 2013 to March2014.
Supporting Agents and customers of UAE.
Supporting HR team in salary bunching (GCC and North Africa).
Arabic language “Typing examiner” (India region). Ritman Forex and Ritman Technologies Pvt. Ltd. Mumbai. INDIA
(Working for: Speed Remit World Wide FZC. Dubai - UAE) Customer Support Manager. (MENA region)
(International Remittance)
Dec 2011 to Feb 2013.
Supporting MENA region - Agents and customers.
Coordinating with worldwide Banks.
Jet Tour and Travels. Lucknow. INDIA
(Formerly: Jet Computers)
Customer Care Executive.
Jan 2009 to Nov 2011.
Handling and caring of all Arabic speaking customers.
Air Ticketing. (Domestic / International)
Handling of all incoming remittance from abroad via “Express Money - UAE EXCHANGE” and “WESTERN UNION MONEY
TRANSFER”.
Forex Sale & purchase: on behalf of the our customers (working as a referral agent of : Weizmann Forex, Paul Merchant, UAE Exchange)
Part time Jobs:
Jet computers. Lucknow. INDIA
Sales Executive.
March 2007 to Dec 2008.
Showroom salesman (Computer hardware’s, Laptop, printers etc.) NADWA COMPUTER CENTRE. Lucknow. INDIA
Sales Executive.
March 2004 to January 2007.
Outdoor Marketing Computer hardware’s, Laptop, printers etc.). N.C.S (Charitable Society). Lucknow. INDIA
From 2000 to 2006.
Here I did my duties in following works: Letters drafting in Urdu and Arabic languages as well as proofreading of Arabic & Urdu Magazines, Books and Examination papers etc.
Languages : Arabic (Speak,Read,Write)
Urdu (Speak,Read,Write)
English (Read,Write,Speak)
Hobbies : Reading URDU Novels, Travelling.
Personal Details:
Name Mohammad Abdullah.
Date of Birth 13.04.1982.
Place of Birth Riyadh (Kingdom of Saudi Arabia).
Passport No. K1274183.
Place of issue Lucknow U.P. India.
Permanent Address Nadwi Manzil, 504/21-A. Tagore Marg, Daliganj Lucknow (UP) India.
E-Mail *********@*****.***
Mohammad Abdullah
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