Customer Service Sales

Kadijatou Diallo

Brooklyn, NY *****

**********@*****.*** 646-***-**** linkedin.com/in/kadijatoudiallo

Summary

Aspiring finance and investments professional who recently graduated with a BBA in Finance from Brooklyn College. Naturally adapt to assigned roles, whether as leader or team member. Accurate about all parts of tasks. Fair with, and earn respect of, others. Decisive, organized, and get things done. Can concentrate deeply and work alone for long periods of time. Proficient in Word, Excel and PowerPoint, Outlook.

Education

BBA, Finance, Brooklyn College/CUNY Graduated May 2017

Overall GPA: 3.51

Winner of T. Bruce Birkenhead Prize in Economics/Finance - 2017

BMC (Bloomberg Market Concepts) Certified – 2017

NABA (National Association of Black Accountants) Member-2017

Coursework

Accounting

Macroeconomics

Corporate Financial Management

Strategic Financial Management

Investments & Securities

Investment Banking

Real Estate/ Risk Management

Econometrics

AS, Liberal Arts, Hostos Community College/CUNY Graduated Spring 2015

Experience

TD BANK, Brooklyn, NY 2017 - Present

Teller, Part-Time

Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling deposits, correcting discrepancies.

Balance Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) often totaling more than $100,000.

Process 25+ customer transactions per hour with extreme attention to detail.

Assisted the Supervisor with audits and daily balancing of the vault which exceeded $400,000.

Respond to customer account inquiries totaling 130+ weekly accounts.

Macy's Inc, Brooklyn, NY 2013 - Present Sales Associate, Men's Department, Part-Time

Personally assist 40-60 customers during each 7-hour shift.

Operate computerized cash register, handling more than $3000 in daily cash, check and credit card transactions.

Have mentored 3 new department employees in use of cash register transaction and customer service skills, courtesy and respect, proper forms of address, and being attentive to customer needs and body language.

Perform annual inventory on merchandise valued at $100,000.

Consistently meet daily sales goals, which can range between $2,200 and $3,000.

Receive “Macys Money” for frequently alerting security to shoplifting customers.

Duane Reade, New York, NY Summer 2012

Cashier

Assisted 20-30 customers during each 6-hour shift, 6 days each week, while stocking merchandise.

Operated computerized cash register, handling more than $1,000 in daily cash, check and credit card transactions.

Green In BKLYN, Brooklyn, NY Summer 2010

Intern

Assisted owner and manager of shop that stocked eco-friendly merchandise such as biodegradable products such as natural soaps and cleansers, recycled paper products, coffee and teas.

Maintained order and cleanliness of store, watered plants, changed look of window displays at request of owner, filed invoices, carried packages to and from post office.

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