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Customer Service Professional Experience

Newark, NJ
15.00 hr
March 17, 2018

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Diane Jackson


Professional Experience

Worked shift-work in a team oriented, fun, fast-paced and rapidly growing call center for a large 24/7 telecommunications company. Handled calls regarding phone, internet, mobile data and cellular products and plans. Proficient in numerous software packages used for graphics presentations and contact management. With a strong work ethic industry experience and the ability to multitask would be a productive team member.


Conduent – Customer Care Specialist (Project Based) 10/2017-1/2018

Using a computerized system, responds to customer inquiries in a call center environment.

To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples included Billing, Claims, Debit Card issues, HSA eligibility)

Assisted healthcare members with technical issues regarding online self-help site.

Coldwell Banker Residential Brokerage- Office Assistant (Temporary)10/2016-03/2017)

Answer phones distribute incoming mail and operate basic office equipment.

Provide clerical support to agents and brokers.

Schedule showings

Secure public information about a property.

Phoenix Medcom – Call Handler 05/2015-02/2017

Answer inbound calls via home agent from patients and physicians regarding scheduling and prescriptions

Transfer to appropriate department

Looking up patient appointments, answering calls, messaging physicians

Royal Tax Services- Customer Service 1/2013-present (Seasonal)

Prepare or assist in preparing simple tax returns for individual

Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government

Calculate and invoice for form preparation fees.

Consult tax law handbooks for especially difficult tax returns.

Resolve customer complaints.

Recommend additional products and services.

Prepare tax returns using electronic filing software.

Ensure a copy of the completed return is provided to the customer

Verizon Wireless-SR Customer Service Rep 05/2001-10/2007

Handled high volume of inbound calls for wireless phone service including sales, service, billing, wireless plans, troubleshooting and tier 1 technical support.

Resolved customer issues.

Processed payments via credit card and check; setup payment arrangements, to collect on past due accounts.


NYS Dept. of Education, Albany, NY 1997-GED

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