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Business Analyst

Location:
Dubai, DU, United Arab Emirates
Salary:
15000AED per month
Posted:
March 17, 2018

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Resume:

AREAS OF EXPERTISE

Well versed in documentation/ review of deliverables

Could easily get acquainted with new technologies/ Concepts

Strong Analytical, Reasoning, Interpersonal skills and good command over English

Dynamic with a strong sense of responsibility and positive attitude

Able to cope with ambiguous situations and adapt rapidly to new ones and work under pressure

PERSONAL SUMMARY

14+ year professional experience in business development, strategy, customer interaction, presentations skills.

Graduate in Computer Science from USA.

Diploma in E-Commerce from UK.

Certified IRCA Auditor for ISO 9001:2008 (registered in 2015)

Demonstrates strong written and verbal communication skills and ability to establish rapport with clients.

Strong orientation in customer service/satisfaction, quality and efficiency.

Good communication and interpersonal skills, and the proven ability to communicate effectively with senior management, customers and team members.

Possesses contagious enthusiasm with the ability to excel in the fast-paced, time-sensitive environment.

Extremely productive in a high volume, high stress, environment.

PROFESSIONAL EXPERIENCE

Horizon Software Services LLC. - Dubai – United Arab Emirates

March 2015 – Till Date

Business Analyst:

Dealing with all the existing clients on their own going projects. Working with internal and external resources to plan and execute projects. Responsible for developing and maintaining commercially productive relationships with both new and old clients. This required looking at all aspects of the project from financials, costing, budgeting till handover. Duties included:

Responsible for requirement analysis, stake holder interaction and converting business requirements to Baseline requirements document for development/testing team

Decompose business requirements into an appropriate level of business rules, functional and non functional requirements using flows, sequence diagrams, prototypes and use cases

Document requirement specifications that include feature definitions, business processes (AS-IS and TO-BE), business rules, Use Cases, work flows, prototype screens and reports

Work closely with the business and technical teams to communicate and clarify Business requirements and contribute to development life cycle.

Perform estimation for requirements/ new releases

Perform analysis of existing product structure and requirement gathering of the business initiative, proposed various solution to client on new product structure

Design optimized end to end solution for new product structure as per the client requirements

Detail design and system test case documentation and provided optimum solution for build and database implementatio

N V S Solution (Al-Taaraf Group Company)

Parent Company PROLINEUK® - Dubai – United Arab Emirates

Oct 2013 – Feb 2015

Business Analyst:

Duties included but not restricted to tackling all projects which are conducted by the Al-Taaraf Group of Companies with regards to the opening new markets for the company. This included all the Government projects and other running projects throughout the region. I was directly responsible for managing new and existing accounts and developing them to their full potential. Also in charge of providing clients with a service that continually delivers significant value and meets their needs.

Duties included but were not restricted to:

Giving continuous accurate and relevant feedback to company Directors and Senior Manager.

Responsible for analyzing and documenting High Level Design colleague IT requirements in early stages of project.

Lead business analyst for generating Release 1 IT requirements.

Responsible for capturing and documenting requirements for internal IT teams.

Identifying and resolving day-to-day issues with supplier support.

Supporting implementation and managing the requirements of many different business stakeholders and system owners.

Reviewing existing contracts and looking for growth opportunities.

Bringing together necessary resources to deliver on client objectives.

Ensuring that the sales database is always up to date and accurate.

Implementing sales and marketing strategies and plans.

Ensuring that proper procedures and practices are in place so that maximum efficiency is achieved.

Acting as an ambassador of the business at all times.

Identifying prospective clients and then contacting them.

Participating in product or service development and design.

Assisting in the recruitment, training and development of staff.

TS Middle East – Dubai Silicon Oasis, Dubai - United Arab Emirates

Sep 2010 – Aug 2013

Technical Manager (North Africa – Middle East – South East Asia):

Duties include but not restricted, support for the regional partners. The job responsibilities include immense communication skills with clients to understand the requirements and provide feedback to the Implementation team who were located on sites. Coordinating between Vendors, Suppliers and Contractors of Multiple European, American, Australian and Korean. Immense travelling in the Africa, Middle East & Asia region.

Key Technology Integrated Solutions – Dubai, United Arab Emirates

(Business Unit of Access Communication Systems – Dubai)

July 09 –Sep 2010

Pre- Sales:

My Duties included providing effective support to the Account Managers to conduct DEMOS for the end user, conducting weekly meetings on project progress and provide timely and constructive feedback, as well as identifying training opportunities.

- Assisting Contractors and Sub-Contractors in developing a project schedule utilizing the Critical Path Method.

- Provide field office support for project documentation, layout for installations.

- Compile information for large purchase orders, coordinating with purchasing the acquisition of major materials, monitoring tools and equipment requirements with the project Superintendent and warehouse.

- Acquire permits and licenses for projects and ensuring all inspections are handled correctly and timely before the installation starts.

- Assures a timely completion of project close-out including a completion of punch list items, the submittal of accurate as-built drawings, operation and maintenance manuals, and subcontractor specifics as well as any other administrative requirements.

Access Communications Systems – Dubai, United Arab Emirates

(Group company of EMITAC- UAE)

March ’08 – June 09

Project Engineer:

Duties included but not limited to coordinating and integrate activities across multiple functional lines.

Ensure timely and effective communication with the project team and project stakeholders

Manage project dependencies and team and stakeholder relationships as it relates to the project

Provide strong planning and process skills to the team, and assume accountability for the definition and execution of the project plans including project initiation, planning, execution, monitoring and controlling, and closing out of the project

Performance evaluation and Project reporting

Facilitate communications between the project team and stakeholders to prevent issues, rectify issues,

manage risk and support delivery of the project objectives

CUBA COMPUTER – Sharjah, United Arab Emirates

Dec 2004 – Feb 2008

Senior Sales Assistant.

Maximize sales within store ensuring awareness and understanding of the selling features of stock.

Advise customers on how to take care of merchandise and advice on the appropriate products to use.

Give product care and advice to customers to encourage sales.

Ensure customer Service is delivered 100% of the time.

Deal with customer complaints in an efficient and pleasant manner.

Applying advanced Network control software for controlling Band width on Networks.

Mashreq Bank – Abu Dhabi, United Arab Emirates

Dec 2002 – Sep 2003

Credit Card Sales:

Achieve assigned sales targets in order to contribute to the sales volumes / revenues

Develop new markets and customers with in the assigned territory to enhance sales volumes/ revenues. This was achieved by selling Credit Cards to the Residents / Customers based in Abu Dhabi & Mussaffah Area.

Cross sell non –assigned products & services to contribute the revenues and market presence. Attending KIOSK set by the bank in different locations / companies/ malls

Provide quality customer service to ensure customer satisfaction and retention.

Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans. Also, was responsible to provide feedback to the line managers on frequent basis, which is shared with the Management & Product Team in order to improve Product Features and Offerings to align with the Market Practice and Customer’s needs

SCHLUMBERGER NETWORK SOLUTIONS – Dubai, United Arab Emirates

Feb 2001 – Oct 2002

Procurement & Logistic Coordinator (MEA-Region)

Procurement and Logistic Coordinator for 11 Countries.

The Job involved taking and processing orders from different sectors and coordinating with the Regional and the Area Managers for any further queries.

Also handling Clients directly for any further queries and easing down the burden of Managers for better organizational performance.

Keeping track of latest price lists.

Purchasing of CISCO Products ONLINE via Internet and CHECKPOINT buying also via email.

Also included was to update the Accounts Department for any Promotions that came from Cisco or Checkpoint.

Taking care of the LOGISTICS from the Customs till the time it reached the end user. Keeping day to day track of shipments etc.

EDUCATION

Course

Program Type

Institution

Year

Bachelor of Computer Science – Networking

DEGREE – USA

AWU – UAE Campus

2004

E-COMMERCE

DIPLOMA – UK

Derby Computer Training Institute – UAE Campus

2001

Effective Managers Program

DIPLOMA

City & Guilds

2011

Strategic Management

DIPLOMA

University of Cambridge

2009

CERTIFICATIONS

Certified Business Analysis Professional

CERTIFICATE

TransformEd

Ongoing

Cost Reduction Techniques

CERTIFICATE

National Productivity Organization – Govt. of Pakistan.

2013

OHSAS 18001:2007

CERTIFICATE

National Productivity Organization – Govt. of Pakistan.

2013

Emotional Intelligence

CERTIFICATE

National Productivity Organization – Govt. of Pakistan.

2013

Motivational Skills

CERTIFICATE

National Productivity Organization – Govt. of Pakistan.

2013

Innovation Management

CERTIFICATE

National Productivity Organization – Govt. of Pakistan.

2013

Project Management Program

CERTIFICATE

National Productivity Organization – Govt. of Pakistan.

2013

Project Management

CERTIFICATE-TRAINING

PMI – Approved Center – Cambridge Education

2011

Computer Fundamentals

CERTIFICATE

www.brainbench.com

2005

Electronic Commerce

CERTIFICATE

Informatics Computer Institute

2001

Microsoft Certified Professional

CERTIFICATE

MICROSOFT 2000

2000

C++ Programming

CERTIFICATE

APTECH COMPUTER TRAINING INSTITUTE

1998

SKILLS

Solid managerial and administrative experience.

Exceptional versatility and adaptability.

Dedication and drive as a hard-working individual and honor deadlines.

Superlative communication and team-building skills.

Ability to manage multiple tasks in a pressured environment.

Strong attention to detail, the ability to proofread accurately, along with the ability to meet deadlines.

CA – SERVICE DESK IMPLEMENTATION

NEDAP ACCESS CONTROL SYSTEM

COURSE 102 COURSE 202

IXIA – IX LOAD

AXXONSOFT – INTELLECT ENTERPRISE

IXIA – IX NETWORK

AXXONSOFT - SMART



Contact this candidate