***** * **** *** **, Chicago, Il 60643 • Home: 773-***-**** • Cell: 773-***-**** • firstname.lastname@example.org Seeking employment with a company where I can use my talents and skills to grow and expand the company. Qualified Trading Floor Support with 24 years in fast-paced customer service and call center environments. Personable and professional under pressure. Extremely organized
Creative problem solver
Very accurate and efficient
Reliable and flexible
24 years experience at Chicago Mercantile
Customer Service, 05/2017 to 02/2018
Aston Carter – Chicago, IL
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Trading Floor Support, 05/1993 to 04/2017
UBS Financial Services Inc. – Chicago, IL
Compiling and sorting information trades in commodities entry priorities. Data Entering time sensitive orders into system for all commodity markets both domestic and foreign.
Data Entering (GUS, APS, EFP, Block Trades) and allocating and resolving processing problems.
Reconciling out trades problems .
Keeping regulatory requirements down.
Floor support and resolving customers issues.
High School Diploma:
Chicago Vocational High School - Chicago, IL