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Technical Support Office

Downtown, Nevada, 89101, United States
March 15, 2018

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John Wygrecki

Technical Support

**** ****** ***** ***, *** Vegas NV 89106



** ***** ******* ** ** Support and Help-desk Environments.

Experience providing 1st, 2nd, and some 3rd Level Support

Strong background in Windows-based environments (MCSE can be acquired soon if proves to be mandatory).

Experience includes building, installing, configuring, troubleshooting, and repairing hardware and software applications on PC-based systems

Excellent troubleshooting skills and excellent analysis skills solving OS based and Application based issues in person and remotely.

Experience installing and troubleshooting MS Office Suite including Ms Outlook server and accounts.

Experienced administering Domains, OUs, group policy, individual accounts, and user profiles using Active Directory and setting security policies on Windows 2003 and 2008 Servers using Active Directory.

Experience installing, troubleshooting, and maintaining MS Exchange and Lotus Notes .

Experience installing, troubleshooting, and maintaining Office Communicator, Net Meeting, Blackberry Messaging System, and other Web-based systems.

5 plus years repairing Printer and Copier repair including replacing fusers, sensors, paper feeds,etc in both laser and impact printers such as Xerox, Microdata, HP, and Lexmark.

Experience building, configuring and deploying workstations, resolving software conflict issues, and ensuring connectivity, both on-site and remotely especially with VPNs.

Experience using tracking systems to log, monitor, and resolve issues.

Experience Ghosting systems and/or testing computers once built to ensure proper set up (hardware, software, printers and other devices). Experience Ghosting systems and/or testing computers once built to ensure proper set up (hardware, software, printers and other devices).

A+ Certified

Work History

HRAdvantages, LLC


9/17 – P12/17 Contract work

Tech Support (Barrick Gold)

Imaging PCs and Laptops for new Windows 10 Rollout at Goldstrike Mine in Elko NV. Install applications, transfer data, image computers, recover emails.

Robert Half Technology

3980 Howard Hughes Pkwy #380

Las Vegas, NV 89109 702-***-****

6/05 – 9/17 Contract work

Tech Support ( [Contract for 4/17]

Technical support for online and downloaded applications for filling taxes, mostly consisting of Network settings, browser support, connectivity issues.

Helpdesk Support (Wynn Las Vegas) [Contract]

Resolve issues with callers regarding PCs, printers, network, accounts, applications, and systems.

As/400 (I series) operations and troubleshooting using CL, configuring client access, running batch and resubmitting jobs, creating CL programs using PDM.

It Support Level 3 (MGM-Mirage Corporate offices) [Contract]

Monitor system servers, database farms, and services using Tivoli and backup servers, server management (WIN2000 and 2003) and troubleshooting.

Resolve issues that are escalated from level one and two involving application and access issues using Netview and Netop for remote access to workstations.


7150 S Tenaya Way

Las Vegas, NV 89113



Global Service Desk Specialist

Resolve issues from over 100 locations Worldwide dealing with Operating Sytems (Windows and Macs), applications (many on Browser platforms), MS Office, Adobe, etc.

Assist Expo Services in setting up printers, network support, Exchange Server, AD, and account creation, and security access and group membership. Email troubleshooting and Server Management.

Randstad Technologies

530 Willowbrook Office Park, Suite 530, Fairport NY 14450


06/2013-present (last assignmeny for Sutherland Global Industries in Las Vegas, NV)

IT Technical Support

Imaging PCs using SCCM and also cloning Hard drives for multiple clients of Sutherland. Installing software and making hardware builds.

Testing hardware and software, setting up computers and profiles in AD and troubleshooting issues with MS Office and other applications including email and access rights. Locking down systems with security policy and logon scripts.

PFI Tech

3001 St. Rose Pkwy, Henderson NV, 89052



IT Engineer II

Setting up and creating Windows 7 migration and new Tower Installation and Network Configurations along with Kyocera printer configurations.

Assist with Level 2 Help[ Desk applications including Cerner, RN Anywhere, etc.

BY LIGHT Professional IT Services, Inc.

3101 Wilson Boulevard, Suite 850, Arlington VA, 22201



IT Tech Specialist (Level 2) Office of Veterans Affairs [Contract]

Working for Office of Veteran Affairs on 1085 Pilot Rd, Las Vegas,NV 89106.

Handle all escalated tickets supporting staff on Windows 7 Systems using VMWare. MS Office applications, Network connectivity, VMS Servers, Thin Client and Thin PC Support.

Monitor all Data Center equipment including WLAN equipment, power, and cooling systems.

Netview Inc.

221 S Tryon St #200, Charlotte, NC 28202



Computer Tech (Wells Fargo Banks)

Upgrade PCs, Software, Check Readers, etc at Wells Fargo Banks throughout Las Vegas and surrounding areas.

Link Technologies

9500 Hillwood Drive Las Vegas, NV 89134



Computer Engineer (MGM-Mirage Corporation) [Contract]

Travel between casinos to repair servers, PCs, Printers, POS Terminals for both hard ware and software issues.

Re-image PCs and installed software for new/replacement Issues that were using Windows XP and Win 7.

Spherion/Technisource Technology

126 Corporate Blvd

South Plainfield, NJ 07080 702-***-****


Tech Support (Lilly Corporation) [Contract]

Support for Lilly field agents using HP laptops including: hardware, software (MS Windows XP, MS Office, and Lotus Notes), and network management, and Remote Access, network and wireless connections.

Installed, configured, troubleshot issues, and maintained MS Exchange

Set up, installed and configured blackberry devices

Installed, maintained, and supported printers

Supported hardware and software on-site and remotely

Used a ticket tracking system to open, track, escalate, close, and document solutions.

Interface with third party vendors when necessary


6880 Bermuda

Las Vegas, NV 89119 (702)/407-3483


Tech Support Tier 2

Technical support for Nextel phones including voice, data and financial support.

Troubleshoot problems with all Nextel phones for hardware, software, and network problems for customers.


7120 Amigo

Las Vegas, NV 89123 (866)/ups-tech

4/06 – 5/07

Technical Support

Troubleshoot problems with UPS users connecting to the UPS intranet; including hardware, software and communications.

Network and application support.

Installed, configured, troubleshot issues, and maintained MS Exchange

Set up Office Communicator

Set up, installed and configured blackberry devices

Installed, maintained, and supported printers

Supported hardware and software onsite and remotely

Used a ticket tracking system to open, track, escalate and close tickets

Interface with third party vendors when necessary

Rio Hotel & Casino

3700 W Flamingo

Las Vegas, NV 89103 702-***-****

9/04 – 2/05

Support Specialist (level 1)

Resolve problem calls assigned from Data Center consisting of PC, network, application, printing, etc.

Nightly Casino and Hotel audit processing on the AS/400.

System support on SDS (slot machines), Infogenisis and Micros (POS registers).


University of Michigan

Ann Arbor, MI

Four years ( 106 credit hours)

Major : Comp Science, Math, Statistics, Astronomy, General Studies.

Programming languages: Pascal, FORTRAN, IBM Assembler, Lisp,

RPG, COBOL, AS/400 Control Language, and VB.


Las Vegas, NV

Associates of Applied Sciences – AS/400 Programming

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