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Mental Health Manager

Chester, VA
March 15, 2018

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Glenda B. Frazier

*** ******* *****

Fort Lee, Virginia 23801



Program Development Community Training

Resourceful, goal-oriented advocate with 15+ years experience encompassing program development, community training and clinical interventions; expertise in managing clinical interventions in a mental health setting with children and adults

Articulate communicator skilled in comprehensively educating and counseling adults, children and groups; delivering insightful community presentations; and conducting training sessions.

Demonstrated proficiency in analyzing and interpreting policies and regulations of applied social work practice; managing clinical interventions; and developing pertinent curriculum and pamphlets.

Software proficiency in Microsoft Excel and SPSS.

●Therapy & Advice

●Community Training

●Customer Education

●Initial Assessments

●Certified Preadmission Screening Clinician

●Policies & Procedures

●Clinical Intervention

●Discharge Planning

●Risk Assessments

●Direct Services & Stabilization


●Safety Planning


DISTRICT 19 COMMUNITY SERVICE BOARD, Petersburg, VA 09/11/17- Present

Emergency Services Therapist

●Provide crisis intervention services including pre-screening for Temporary Detention Orders to adults, adolescents and children.

●Provide intake and crisis resolution counseling to adults, adolescents and children within D19 Catchment area.

●Provide emergency mental health evaluation, treatment to adult, adolescents and children experiencing mental health, substance abuse or ID related personal crises.

●Provide evaluation, treatment and referrals including crisis stabilization for children, adolescents and adults referred in need of psychiatric hospitalization (voluntary or involuntary)

●Provide individual, couples, family and group counseling on a short term, crisis resolution basis.

●Provided accurate and timely documentation of services to meet standards as set forth for providers including, Medicaid, Medicare, Tricare and other Commercial Insurance and vendors.

●Provide case consultation to individuals, organizations, and other agencies.

●Provide consultation to referral sources and allied professionals involved with individuals referred for hospitalization.

●Problem solve with hospital staff, magistrates, law enforcement and peers on case and procedural issues including problems that arise with commitment process.

●Conduct self-compliance and maintain knowledge of laws regulations and agency policies and procedures regarding pre-screenings, voluntary inpatient commitments and Temporary Detention Orders.


Social Worker/Case manager

●Primary Mental Health Provider for Mental Health Intensive Case Management (MHICM) Veterans.

●Provided MHICM services to Veterans living in the community to reduce inpatient hospital stays and transition to community living.

●Conduct initial assessments to determine eligibility for General Mental Health services and appropriateness for the severely mentally ill (SMI) population.

●Provide intensive case management services to veterans including crisis intervention, symptom monitoring, treatment planning, goal setting and psycho-education.

●Provide crisis intervention and facilitate admission to inpatient psychiatric units including involuntary commitments when needed.

●Conduct risk assessments and safety planning when applicable.

●Provide individual therapy and emotional support to Veterans and their families.

Glenda B. Frazier Resume, Page 2

●Provide referrals to community organizations, including VA social and medical services and other entities to facilitate Veterans living in the community.

●Work with interdisciplinary teams and other hospital staff members to coordinate care and discharge of MHICM veterans that have been hospitalized.

●Provided clinical intervention for SMI population including comorbid diagnosis of substance abuse and dependency, PTSD and sexual trauma.

●Provided assistance with representative payees, fiduciaries court and other legal matters

●Traveled to veterans home within a 45 miles and/or 45 minutes ratio

●Completed all documentation including case management notes, assessments, integrated summaries, treatment plans, HI/SI risk assessments…etc..

DISTRICT 19 COMMUNITY SERVICES BOARD, Petersburg, VA 08/15/2013 – 05/15/2014

Emergency Services Therapist Intern

Perform tasks pertaining to crisis intervention, direct services and stabilization, pre-screenings, discharge planning and short term counseling.

●Facilitate clinical intervention with children and adolescents with mental health, intellectual disabilities and substance use disorders in a mental health setting.

●Manage clinical interventions with service members diagnosed with PTSD, anger management, sexual trauma, substance abuse and substance dependency.

●Certified as pre-admissions screener; maintain knowledge of the Virginia Code as it relates to temporary detentions and involuntary commitments, skills in assessment and diagnosis.

●Represent Community Service Board at involuntary commitment hearings.

●Assist with documenting clinical notes and billing in electronic medical records.

FAMILY ADVOCACY PROGRAM, Fort Lee, VA 08/01/2009-01/02/2011

FAMILY ADVOCACY PROGRAM, Fort Bragg, NC 06/07/2007-05/01/2009

Victim Advocate Sexual Assault Education & Training Specialist

●Responded to domestic abuse and sexual assault victims in accordance with Army policies and installation SOP.

●Provided crisis intervention and advocacy services to soldiers, family members (including adult and children) and DOD Employees.

●Conducted risk assessments and safety planning.

●Collaborated with law enforcement and other channels to ensure safety plans were developed.

●Provided sexual assault prevention and response training to all soldiers and DOD employees on installation.

●Provided a 40-hour Deployable Sexual Assault Response Coordinator and Unit Victim Advocate Training on a monthly basis, in addition to 24-hour crisis intervention.

●Provided direct services to victims of sexual assault and domestic violence.

●Briefed Company, Battalion and Brigade Commanders on the Army’s sexual assault policy.

●Coordinated and collaborated all facets of services to for individualized treatment and person centered care.


Social Worker Intern

●Provided crisis intervention and continuous supportive services to children and their families.

●Provided direct services to the child and family in an attempt to protect the child from further neglect or abuse.

●Facilitated planning with the family and arranged services as necessary to treat problems.

●Attend court hearings and invoked the authority of the courts when necessary for protection of the child.

●Managed intake interviews for perspective group home clients.

●Continuously worked with parents, children, relatives, foster parents to ensure safe and healthy reunion of families.

●Conducted home studies for prospective foster care and adopting parents.

RAPE CRISIS VOLUNTEERS OF CUMBERLAND COUNTY, Fayetteville, NC 01/02/2005-05/30/2007

Case Management/Office Manager

●Oversaw Case Management for Sexual Assault Victims.

●Networked with community agencies to promote Rape Crisis services and build rapport.

●Conducted community presentations to promote sexual assault awareness and recruit volunteers.

●Provided initial training for volunteers and interns in various program areas.

●Developed and conducted sexual assault awareness programs for community groups and organizations.

●Designed and distributed literature about Rape Crisis Services to serve as viable community resources.

●Interviewed and assessed victims of sexual assault, secondary victims and significant others for services needed

Glenda B. Frazier Resume, Page 3

●Educated clients (including adults, adolescents & children) and significant others regarding the trauma of sexual assault.

●Coordinated appropriate counseling services for victim and family members including support group services.

●Maintained client records and monthly statistical information on volunteer hours and number of ER responses.

●Scheduled volunteers for monthly calendar assignments and updated answering service with calendar changes.


License Certified Social Worker, Massachusetts, December 22, 2015 Present

Certified Preadmission Screening Clinician (CPSC), October 2017

Master of Social Work, Virginia Commonwealth University, VA, 2014

Graduate Level Certificate in Aging, Virginia Commonwealth University, VA, 2012

Bachelor of Social Work, Methodist University, Fayetteville, NC, 2007

Army Community Service Instructor and Briefer Training


Vice President, Tri-cities Road Runners Running Club, 2012

Registered Volunteer, USO, Fort Lee, 2012

Registered Volunteer, Army Community Service Fort Lee, 2008

Registered Volunteer, Rape Crisis Volunteers of Cumberland County, 2005

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