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Customer Service Care

Location:
Harrisburg, PA
Posted:
March 15, 2018

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Resume:

Marianna Giordano, BA, BS

**** **** ****** *****, ***.A

Harrisburg, Pa 17109

(H) : (717) 307 - 9147

(C) : (347) 466 - 1469

Email : ac4tnf@r.postjobfree.com

Objective: To utilize and expand upon my present skills, experience and knowledge in the mental health and medical fields.

Work Experience:

July, 2016 - Present: Rosa's Team, Mechanicsburg, Pennsylvania. Personal

Care Assistant for elderly and disabled seniors. Bathing, grooming, transfer assistance, follow prescribed physical and cognitive therapy, companionship,

toileting and incontinence care, medication dispensing/ application, safety supervision, wound care and prevention. Keeping shift reports, working

in collaboration with fellow team members, various care facilities and workers,

family members and supervisors.

September, 2015 - August, 2016: Home Instead, LLC Mechanicsburg,

Pennsylvania. Home - Health Aid for elderly and disabled. Personal care, transfer assistance, meal preparation, grooming, bathing, administer medication,

safety supervision, toileting/incontinence care, shift reports, collaborating with

team members, Pennsylvania Department of Aging, and family members.

November, 2010 - August, 2015: Private duty Live - In, Williamstown, Pennsylvania. 24/7 caregiver for two married seniors,. Responsibilities included, but were not limited to, preparing meals, shopping, household maintenance, laundry, bathing/dressing, medication dispensing, post- operative care, hospital & doctor appointment scheduling and transportation, assisting in organizing finances, pet care.

December, 2004 - January, 2007: I.S.I.S., Innovative Specialists Inspirational Services, LLC, Montclair, New Jersey. In - Home Behavioral Assistant, IIC Bachelor Level Therapist: Provide in- home behavior modification, supportive counseling, individual and family therapy for at risk children and adolescents. Create and implement individual care plans in a wrap around approach. Address issues such as anger management, communication skills, personal hygiene and school performance using behaviorally based plans. Work

collaboratively with in - home or out- patient therapists, psychiatrists, hospitals, school systems and care managers. Document progress reports, monthly reports and Comprehensive Care Plans. Participate in Child-Family-Team meetings and receive weekly clinical supervision from a licensed clinical social

worker.

May, 2004 - November, 2008: APS Inc., Rahway, NJ : Office Manager:

Manage sub-contractors and employees. All computer and filing duties.

Obtain all licensing and permits, monitoring strict adherence to local ordinances. Process billing and receivables, schedule appointments, handle all aspects of customer service, complete banking and accounts payable. Field work and supervision when required.

December, 2002 - October,2006: Marine Park Veterinary Group, Brooklyn, NY. Veterinary Technician. Keeping animals clean, fed, as well as keeping facility clean. Assisting doctor with various procedures from surgery to medication, welfare and care of animals, setting up clients in exam rooms, taking history, establishing primary complaints, taking vital signs for the doctor to evaluate.

Education:

August, 2014 - present Harrisburg Community College, HACC

Nursing RN Program

June, 2006 College of Staten Island

City University of New York

Degrees: Bachelor of Arts : Psychology

Bachelor of Science : Biology

Additional Skills:

Working knowledge of Microsoft Word. PowerPoint, Internet, Word Perfect,

as well as other computer software and applications

References:

Available upon request



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