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Customer Service Front Desk

Atlanta, GA
March 15, 2018

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Brittany Jones

**** ******* **.

Hampton, Ga. ***28


Job Objective

Seeking a challenging position, that will allow me to utilize my diverse knowledge, skills, and abilities with an organization that will provide an atmosphere and opportunity for growth.


• Well developed communication skills, ability to work independently and within a team.

• Self motivated, organized conscientious, creative, and hard working.

• Extensive experienced in handling multiple demands, and adapt strategies to fit unforeseen circumstances.

• Effective and persuasive written and verbal communication skills, outgoing, accountable, results-driven.

• Comfortable in fast-pace and high pressure atmosphere.

• Experience with MS Word, Excel, and basic knowledge of MS PowerPoint.

Professional Experience

Child Care Network-Preschool (Newnan, Ga.) 05/17-present

Responsibility to provide students with a safe, fun environment where they can express themselves creatively, and social/emotional skills. Nonetheless, there are a number of essential qualities that make a successful preschool teacher. My job duties: prepare children for kindergarten by introducing concepts they will explore further in kindergarten and elementary school. Work with children in groups or one on one, depending on the needs of children and the subject matter. Plan and carry out a curriculum that targets different areas of child development, such as language, motor, and social skills. Organize activities so children can learn about the world, explore interests, and develop talents Develop schedules and routines to ensure children have enough physical activity, rest, and playtime. Watch for signs of emotional or developmental problems in children and bring problems to the attention of parents. Keep records of the students’ progress, routines, and interests, and keep parents informed about their child’s development-Portfolio(s). Experiencing Preschool has been a great experience so far. Never a dull moment and my goal is to be a great role model and assist students in their milestone years.

Hilton Garden Inn- Night Auditor (Atlanta, Ga. Downtown) 01/15-0617

responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel.

Hume Center- Toddlers 02/12- 12/14

The lead teacher develops both long- and short-term lesson plans based on the curriculum and philosophy of the daycare center. While a day care lead teacher doesn’t give children grades. I assess their developmental growth. I maintain a record of that growth and keep parents up to date -- communicating with parents is a routine part of the teacher's job. The lead teacher is also responsible for setting up her classroom to reflect the lessons she is currently teaching. For example, I might create a bulletin board with labeled colors when teaching the class about colors. Routine record keeping, such as attendance, is the lead teacher's responsibility as well. As I keeps records, I always keep in mind the information is confidential.

Capital One Bank- Teller

Metairie, La. 11/10-2/12 Assisting customers with banking transactions and identify their needs for additional banking products. Work at the branch counter or drive-through, sometimes standing for nearly an entire shift. Process requests quickly and accurately in order to reduce customer wait times. Solve customer issues – perhaps they’ve been waiting in line too long, their product fees have increased, or they found an error in their statement. Build close relationships with your customers as well as your colleagues, including other Tellers, Relationship Bankers and Branch Managers.

Marriott –Front Desk Agent 04/09-11/10

Metairie, La.

Ensure of profitable operations, which obtains computer equipment. Assisted in answering enquiries regarding hotel services and registration by letter, telephone, and in person; providing information about services available in community and responded to guest complaints. I’m promoted a team leader due to job performances and outstanding customer service skills. Duties include: daily operation use of computer equipment, planning, organizing, and performing daily tasks. Responsibility is checking in and out of the hotel. Follows and acts in accordance with all company rules and policies in regard to handling computer equipment.

Best Western St Christopher- Front Desk Agent 05/07-04/09

New Orleans, La.

Exceeding expectations in terms of the product and service, this provide to the business and leisure travelers. As a front desk agent, assisted in maintaining an inventory of vacancies, reservation, and room assignments. Responsibilities were registering arriving guest and presenting billing statements of charges to departing guests. Duties included: daily operations of electronics, planning, organizing, and daily performing tasks.

Quality Hotel- Front Desk Agent 11/06-05/07

Metairie, La.

Maintained inventory levels and supervised cashiering. I was put into training for new recruit-speed profitability. Also, duties included: daily operations of electronics.


Dillard University 2005- Present

New Orleans, La.

Major is Computer Science. Selected coursework:

• Unix Programming

• Data structures

• Databases

• Computer networks

• Operating systems

Xavier Preparatory School High School Diploma/2005

New Orleans, La.

Agenda for Children CDA credentials/2013

New Orleans, La. exp.10/2017

Southern Crescent Technical College 08/2015-Present (Dec 2017)


Proficiency in the software development in: C. C++, and visual basic.


Personal and professional upon request.

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