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Customer Service Administrative Assistant

Hollywood, FL
March 15, 2018

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Yamani S. Brown

**** ** *** *** **** Lauderdale FL 33304

954-***-****/ 954-***-****


To obtain a secure and challenging position with a corporation that offers growth potential and



Broward College Davie, FL 05/2012 – Current

A.A. Liberal Arts / Major: Business Admin Management

Carson High School Carson, CA 08/2007 - 06/2011


Sales/ Marketing Experience

Exceptional Interpersonal Skills

Problem Solving/Troubleshooting Skills

Customer Focus and Effective Communication

Proficient in Productivity/Office Software Suites

Strong Verbal and Written Communication Skills

Detail-Oriented with Substantial Organizational Skills


Member of Dancers Priority

Member of the Business Club


Unishippers Fort Lauderdale, FL 08/2016-Current

Shipping Logistics Firm

Administrative Assistant /Lead Generator

• Making Outbound calls to corporate businesses regarding outbound shipping needs

• Finding the right qualified customers to close accounts /Sales

• Answers inbound calls and emails

• Setting up meetings with potential clients

• Data Entry with Excel etc.

• Organizing Office Supply

• Running Errands for office needs and supplies

• Filled and record documents and reports

• Working on different projects and sales quota up until deadline

Carnival Cruise Line Fort Lauderdale, FL 07/2016-03/2017

Sales Representative /Customer Service (Part-Time)

• Data Entry

• Making Outbound calls / Answering Incoming calls

• Closing Sales

• Using multiple window program access

• Organizing work sales projects

Pinnacle Solutions Deerfield Beach, FL 02/2015-07/2016

Administrative Assistant For Financial Firm Company

.Data Entry

.Run mail errands

.Filling paper works

.Organizing office area

.Answering inbound calls

.Sending off multiple emails

.Taking down messages from clients

.Using different windows, programs, etc.

.Setting up and organizing information on spreadsheets

Tele performance Margate, FL 05/2013-06/2015

Customer Service Representative for Sprint Technical Support

Answering inbound calls from customers

Building report with customers and solving any technical complicated issues with devices

Recording documents and reports with customer as well as using Windows 7 and MS Office

Global Response Margate, FL 11/2014-01/2015 (Seasonal/ Part-Time)

Customer Service for National Geographic

Presenting up sells to customers while taking down ordering

Answering inbound calls taking down orders out of catalogs from customers

Processing reshipments in the system for lost or damaged items for customers

Taking down credit card information from customers to process payments as necessary

Forever 21 Sunrise, FL 09/2012– 10/2013

Customer Service Representative

Product sales

Organize store display areas and provide styling to clothing display

Answered customer questions and provided purchasing recommendations

LA Bio Med UCLA Hospital Torrance, CA 03/2011 –06/2012

Administrative Assistant

Filed, maintained patients reports

processed errands and delivered reports

retrieved and reproduced documents records, and reports

Broadview Children Center Fort Lauderdale, FL 08/2007 – 09/2010

Volunteer Counselor

Provide homework assistance to students

Provide administrative assistance to teachers

Provide counseling to young kids to assist with development

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