Reception Duties

Welheminah Phala

**** **** * *********, ***** street Soweto 1852

076-***-**** (M)

****************@*****.***

Profile

Am Reliable, success-driven and competent professional with 4 years’ hands-on experience in clerical and executive support tasks. I’m highly excellent with communication skills and customer service. I am a responsible, diligent and hardworking individual and take on tasks with excitement and deliver them with excellence. Energetic and well-organized professional having self- motivated, reliable, and a team-player, who finds pleasure in assisting people to reach their fullest potential. In all that I do, I bring value to an organisation that I work for.

Education

December 2003

Matriculated, Phefeni Senior Secondary School

Key Experience

Office Administration skills

Customer Service

Data Capturing

Communication skills

Sales Skills

Career Aspirations

To continuously add value to the organisation I may work for, I commit to putting one hundred and ten percent in the work I do. I will also continue to advance my knowledge through self-study.

Office Administrator & Office Experience skills

June 2017 – Current 2017 (Contract Base)

Adams & Adams, Frontline Administrator

Performing all the receptionist duties in a professional manner

Handling all incoming calls

Welcoming clients

Drafting reports on any issues relating to the office needs

Handling all deliveries and ensuring that they are distributed accordingly

Handling invoices and submit them to the head office

Making sure all Boardrooms are cleaned & Facilities are all in order

Records all clients & Partners beverages consumed

Receive all Contractors who arrive for technical assistance

Attending to all partners, client & staff query

Liaising with Centre Manager regarding office newsletters

Capturing and updating company database

Office Administrator & Office Experience skills

January 2014 – 2016

Office Administrator, Simanye – Economic and Empowerment Development

Arranging Meetings for managements and directors

Booking flights

Handling all the incoming calls

Making sure all invoices are paid

Organizing business cards

Liaising and managing suppliers briefing meetings

Arranging Couriers for any collection or delivery

Capturing and updating company database

Updating and maintain marketing departments documentation and database

Managing events, booking venues and ordering marketing materials.

Liaising with and managing supplier briefing meetings.

Assisting with implementation of internal marketing campaigns

Travel Consultant Experience

Travel Consultant, Lux Express

2010-2014

Plan and sell transportations, accommodation,insurance and other travel services

Cooperate with clients to determine their needs and advise them appropriate destination

Provide more information regarding modes of transport, travel dates cost and accommodation

Network with tour operators

Deal with travel problems and complaints or refunds

Enter data into the software and maintain client files

Meet profit and sales targets

Maintain Statical and financial records

Use promotional techniques and prepare promotional materials to sell itinerary tour packages

Customer service Experience

Front of house Waitress, Cabanga Conference Centre

2008-2009

Greet guest in a friendly manner

Maintaining good customer relations

Set up for functions and conferencing

Serve food and drinks

Refresh conferencing rooms

Maintaining the standard of clean cutlery and crockery

Personal skills and competencies

Personal Attributes

Honest and Trustworthy

Respectful

Flexible

Language abilities

Can understand, speak, read and write Sepedi, English, Tswana (advanced level)

Can understand and speak isiZulu

(advanced level)

Communication skills

Writing

Listening

Presenting

Computer skills

MSOffice (Ms Word, Excel) -

advanced level

E-mail (advanced level)

Typing 30 words per min

Reference

Adams and Adams, Miss Kelello Lebyane,

HR Administrator, 012-***-****, *******.*******@**********.***

Simanye Consulting, Mr Thomas Erumeda

Audit Manager

010-***-**** or 076-***-****, ******.*******@*******.**.**

Lux Express, Ms Jasna Veljkovik,

General Manager 011-***-**** or 082-***-****, *****@****.**.**

Cabanga Conference Centre, Mr Dave Molepo,

FOH Supervisor,011-***-****, ***@*******.**.**

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