Customer Service Network
Resume:
CHARLES MOORE II
**** ******* ******* ****#* HUMBLE TX, 77338
832-***-**** **********@*****.***
OBJECTIVE
To obtain a position in an IT based environment that will enable my networking and communication abilities.
COMPUTER, NETWORKING & RELATED ABILITIES
•Cabling- category 5, 5e, broad band, and fiber optics
•Dressing/ termination of patch cords and crossover cables under EIA/TIA 568-A and B standards, rack mounting and installation including cable trays and ladder racks
TCP/IP Protocols, Subnet Masking, EIGRP
•Broadband/ RG6 coaxial terminations
•LAN/WAN Technology
•Microsoft operating systems, Microsoft project, Microsoft Visio, Microsoft office, & Windows XP
•Motorola Hardware
•Fiber optic cabling
•Router configuration: Cisco, Linksys, Adtran
•Possess excellent customer service skills and ability to communicate effectively
•Take leadership initiative in most working environments
EDUCATION
ITT Technical Institute, Mobile AL December 2009-June2012
Associate of Science, Information Technology – Computer Network Systems
PROFESSIONAL HISTORY
Network Infrastructure
TEKsystems/Hewlett Packard August 2017 – January 2018 Houston Data Site 4
Installation and assembly of new racks and server hardware
Decommission out of date server technology in preparation for upgrades.
Consolidate server racks with current usable/still in use server boxes and switches.
Server integration/monitoring and administration in Linux/Windows server environment following ITIL standards.
Inventory and preparation for outgoing decommissioned hardware to HPFS hardware recycling company.
Spreadsheet update of live to disconnected server hardware connection status.
DPS Services October 2016 – August 2017 Project Manager
Responsibilities included purchase orders of materials for various construction projects.
Consultation and project status update meetings with clients
Oversee employee work activity and project tasks.
Collaborative meetings with building inspectors to gain building permits for construction projects.
Verification of employee payroll checks
Network Operation Administrator
Insight Global/Hewlett Packard June 2016 – October 2016
Responsibilitiesconfigure and activation of L2 and L3 switches(H3C and Pro Curve) under various protocols such as (Ospf, Bgp, Eigrp, Spanning tree and LLdp) for server build project.
Primary duties, switch port activation for device communication for blade enclosures (O.A and O.B) and stand alone servers (DL380)
Vlan allocation for primary secondary and console ports
Trunking, tagging untagging and bridge-aggregation of vlans
Participated in the shutdown Phase of client server decommissions
Responsible for removal of profile and images of blades server
Documented all activities through I.L.M internal ticketing system
Network Operations Specialist
West Burchell, Houston TX August 2015-Feburary2016
In bound call customer resolution and troubleshooting
Monitor network using software i.e. OWI, PNM,Citrix and Putty
Monitor Exalt Microwave links Alcatel and BEC radio connectivity
Daily health check reports of online devices connectivity status.
Regular and direct interface with customers, vendors, field technicians and network engineers (internal and external)
Monitor and configure Cisco routers and switches.
Network Control Technician II
Kinder Morgan, Houston, TX July 2014-May2015
Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not limited to digital/analog microwave, frame, VSAT, DSL, PLG)
Utilize software and hardware tools (including but not limited to CA Spectrum, Solar Winds, CW2K, Cisco, Juniper, NEC, Nortel, and microwave EMS) to identify, diagnose and drive resolution of problems and factors affecting network integrity
On a regular basis, perform complex testing and analysis of all elements of the telecommunications network that include data, voice, video and SCADA
Apply problem solving skills and break down complex problems into solvable segments
• Regular and direct interface with customers, vendors, field technicians and network engineers (internal and external)
• Accurately and effectively document network troubles utilizing current problem resolution (ticketing) system
Technical Analyst Associate-(Net Ops)
Apex systems/Center Point Energy, Houston,TX May 2013-July2014
Installation, monitor and maintain routers, switches, multiplexers, microwave radios, and other SONET network nodes.
Installation, monitor and maintain routers, switches, multiplexers, microwave radios, and other SONET network nodes.
Strong working knowledge and experience in installation, support, and maintenance of Ethernet Gig-Ethernet, T3, T1, STS,
Conduct network troubleshooting to isolate problems or improve network performance using network management tools:
CTC, HP Open View, DPS NetMediators, What's Up Gold, Alcatel 1353 Network Management, NetSmart/FLEXR, RAMS
Provide support testing and troubleshooting to technical client base
Effectively communications problem resolutions to clients, team members, and support groups
Create SAP trouble tickets and notifications
Monitoring and troubleshooting of smart grid and MPLS network
Network Technician August 2011 –January 2013
Contingent Network Services, Mobile, AL
•Installation of Cisco hardware including 3100 series equipment and 2100 routers and wireless access points.
•Installation and configuration of Cisco voice over IP equipment including 7940 and 7960 telephones
•Installation and maintenance of UL circuits for standard DSL and voice services
•Instillation of dual band DSL services
•Point of Sale (POS) installation and configuration
Tier II Network Technician November 2010 – August 2011
Harbor Communications, Mobile, AL
•Installation of Adtran 300, 600, 800, & 900 series routers for multi-band T1 and HDSL internet services. Configuration of equipment through Cisco based command lines.
•Installation and configuration of Cisco Voice over IP equipment including 7940 and 7960 telephones
•Installation and maintenance of UL circuits for standard DSL and voice services
•Installation of dual band DSL services
•Installation and configuration of Primary Rate Interface (PRIs)
REFERENCES
Available upon request
Contact this candidate