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Customer Service Human Resources

Location:
Indian Trail, NC
Posted:
March 16, 2018

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Resume:

Michele Abdon

**** ******** ***** ****

Stallings, NC 28104

980-***-**** ac4t00@r.postjobfree.com

With the increasing emphasis on Human Resources as a strategic business partner, I believe there is a trend towards less emphasis on the employees and more on what the business partners want. If the executives are committed to employees and Human Resources principles, it is a very healthy relationship. My background is strong base Human Resources but my roots of customer service, retail experience and business knowledge has been in my fundamentals in every job.

EDUCATION

University of South Florida 1997 – 2002

BA in Communications, & Human Resources Management Certification

Charlotte Eye Ear Nose and Throat

Manager of Staff Development March 2016- September 2017 (layoff)

* Designs, develops and maintains the recruitment process in the organization including its description, recruitment measurement definitions, regular measurement reporting, Manages the entire staffing process: recruits, screens, interviews and assists in the selection of staff.

* Oversees Talent Management platform with the knowledge of a unfilled job is a selling your brand to outside customers to join the company.

* Collaborates with marketing department to establish and optimize social media communication strategy for different job profiles and functions in the organization

*Interview, hire, and coach new employees and current staff on new practices and operating ways to better sales.

* Recommends improvement through strategies from a Human Resources perspective to support operational staff

*Maintains good communication and positive relationships with employees to promote employee satisfaction and provide coaching and mentoring to solve performance or environment issues.

Lake Norman Regional Medical Center is leading provider for hospital services in Lake Norman.

HR Manager March 2015- March 2016

Perform all hiring and employee relations for 10 clinics, and all ancillary staff for the hospital

Help with new implantation of HRIS software system for 650 employees

Perform all HR Generalist duties from new hire, benefits, licensures and certifications, background checks, preparing for all Joint Commission surveys and application tracking software.

Branding the corporate values to the employees to help increase sales and customer service experience

Layoff from August 2014 to March 2015

White Oak of Waxhaw is a leading provider of nursing home services for 100 bed facility.

HR Manager October 2013 – August 2014

Perform HR services, including but not limited to: payroll, new hire orientation, background checks, benefits, performance reviews, unemployment and handling works comp claims.

Loving Care Agency is a leading provider of Homecare Services which enables medically fragile children and adults to be cared for in their home environment

HR Business Partner March 2012 – September 2013

Execute and deliver HR services, including but not limited to: performance management, employee relations, compensation management, project management and recruitment for 15 branches in Pennsylvania, New Jersey and Massachusetts (Road warrior traveler during the week within 3 states)

Provide day to day performance management guidance; act as a mentor and coach to management to ensure appropriate and productive working relationships with office administrative, field staff, and marketing the value of home care services

Use working knowledge of business to support management with compensation, training and strategic planning issues as well as HR- related short and long term goals

Manage and resolve complex employee relations issues; conduct effective, thorough and objective investigations

Conduct periodic HR audits to ensure compliance with programs and procedures

Created and provided training programs such as I-9 audits, how to deal with difficult customers, and how to train managers in effective performance reviews.

Jewish Home of Greater Harrisburg is a skilled nursing facility where we provide nursing services, rehabilitation and care for people with cognitive problems.

HR Director June ‘08 – March ‘12

Standardized practices for attendance, training, workers compensation, unemployment, FMLA, ADA, PHRC, benefit renewal process and employee relations issues

Processed all policy and job descriptions plus all quarterly performance evaluations

Key stakeholder in development of employee wellness program

Hired several key personnel

Worked with nursing administration to improve filing staffing shifts and reduce agency use

Strategic partnerships with staff to move the culture change

Lead monthly focus group meetings with staff to enhance the working atmosphere

Saint Elizabeth Home is a skilled nursing and rehab center with 120 beds that offers both short term rehab and long term care.

HR Manager / Department Head March ‘05 - June ‘07

Directed the HR processes at three locations, including customer service with internal employees and outside vendors

Focused concerns on high turnover of front line staff thus regained control which lead to higher retention of staff

Modified outdated job descriptions and review process

Suncoast Center for Community Mental Health (Moved to Rhode Island)

HR Specialist February ’03 - Jan ‘05

All aspects of Human Resources for 230 employees within the company. Accurately coordinate and maintain employee information through the agency’s HRIS/payroll system. Process payroll on a bi-weekly basis; oversee agency in-house training and present orientation to all new hires.

Revisions of job descriptions, review of monthly insurance bills for accuracy, and assist with the coordination of special projects

Enhanced agency-wide communication through the company monthly newspaper and other publications

Benefit One of America

HR / Benefit Administrator July ’99 - May ‘02

Handled COBRA / Retiree insurance issues for over ninety corporations, Leave of Absence billings, processing and recording FSA accounts, answering ACD line about benefit questions, running daily reports and monthly reports on financial, set-up all new clients and legal documents.

Eckerd Corporation

Retail Stores/Corporate Office 1992 – July ‘99

HR Coordinator

Customer service through a call center, employment verification checks, payroll issues, contacting insurance companies for employee eligibility and working with field personnel to resolve employee concerns

Assistant Manager

Daily Management of Eckerd Drugstore. Managed staff of 20-30 associates through daily procedures, including: Balancing of Store Monies, Employee Relations, and Merchandising Skills

Proficient in: Microsoft applications, Heart link, PeopleSoft, Cobra Eas, Power plus, T-Tracs, ACT Calendar, AS400, LWSI, Staclinc, Paychex, Kronos, ADP, EDD, Benefitsolver, Taleo, Ultipro and Janteck.



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