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Microsoft Office Technical Support

Warwick, Rhode Island, United States
March 13, 2018

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Joseph Flaxington

Providence, RI *****

401-***-**** linkedinaddress

Core Competencies

Customer Service

Windows 2003-2010


System Configuration



AD Manager


Networking lead

Troubleshooting talents

IT Remote Desktop

Cisco Phone Systems

Citrix VPN

Windows 10/ 8.1/ 7

Office 2016

Print Management System

Training & development

Project management

Database Administration

Ticketing Systems

Hardware/Software Install

Outlook 365

Service Pro ticketing system

Power shell, scripting


MCSE Certification/ Security + Certification, New Horizons Learning Solutions, Providence, RI

Bachelor of Science, Computer Studies/Telecommunications, New England Institute of Technology, Warwick, RI

Associates, Computer Science, Community College of Rhode Island, Warwick, RI

Microsoft Outlook 365, Anticipated date of completion: 2018, Community College of RI, Warwick, RI

A+ Certification, Roger Williams University, Bristol, RI 2010

Technical Proficiencies


Windows 2007, 2010, 2013

MS 2013, 2010, 2007

MS Office 2013, 2010, 2007


Windows 7 XP 8.1 10

MAC OS-8.6 Snow Leopard



Symantec ghost software

Ticketing system heat, Serena

Altiris and Nessus Systems


Butt set

Phone equipment testing

MS Outlook 2013, 2007, 2003


Microsoft Office




Office 365

Windows 2003

Server Windows 2007, 2003

Networking and patch cable management, TCP/IP AS400, Exchange server experience, Active Directory

Current network systems and networking, data, voice or video, Cisco LAN/WLAN Vendor Knowledge, LAN/WLAN Mgmt. - Switching, LAN/WLAN Management, Auto-Cad, 3D Systems, Adobe Creative Suite


System Support Engineer (Contract), Sturdy Memorial Hospital, North Attleboro, MA 2016 – Present

Troubleshot and installed printers and telecommunications for positive end user outcomes under deadline

Updated vulnerabilities in infrastructure including password change processing, centralized and distributive network connection, technical support using AD manager, supported VPN, Cisco phone support, and audio visual support

Managed Service Pro, ticketing System, AD manager, administrative and printer support

Repaired computer hardware and replacement for desktops and laptops; troubleshot software for Microsoft OS through Windows 7, Mac Operation system 10.1 Snow Leopard, and Microsoft Office

Provided printer and administrative support, Microsoft 365, Outlook, and Windows 10 and 7

Upgraded and troubleshot hardware software and software including CAD CAM, all Microsoft products, password issues; created and deleted new users; added group and supported administrative team as backup support

Microsoft, Outlook 2016, Microsoft products; provided technical support, effective support searching, out new support and networking, technical training, Certification training, consulting work with technical support of hardware both Macintosh, and PC, and OS 7 and 10

Cyber Security/Tech Support Engineer (Contract), Dept of Veterans Affairs, Providence, RI 2014 – 2016

Provided system administration and network management, security and hands on technical support to computers, Power shell, scripting

Ensured efficiency of printers and telecommunications; updated vulnerabilities in infrastructure including password change processing, centralized and distributive network connection

Promulgated and assured conformance with VA/OIT security policies by decommissioning equipment records

Installed and configured VA approved software applications

Troubleshot and maintained VA approved customer hardware and software applications; installed, configured, and administered network technologies protection and upgraded SMTP, DHCP, changed settings

Deployed computers and upgrades, using Altiris Configuring NIS Servers for Centralized and secure Password and Login Management Recover of root password securing terminals

Setup and secured printers with updates and password protection; assembled and maintained computers, coordinated and set up times to meet with end users, CEO, and managers

Supported desktop, troubleshot and ensured functionality of equipment on daily basis; accessed remote in and configured computers printers and other electronic devices both remotely and face to face with end user under deadlines

Implemented tools as VMWARE, Microsoft exchange Server, Office 365; installed server racks and patch cable management; assisted LAN/desktop team personnel in each agency and successfully achieved their deliverables for rollout; ensured appropriate tools were implemented for success roll out; installed all required applications on user desktops and laptops, and verified delivery of software on user desktops and Laptops; staged or executed migration of PST files into an archive or Exchange 2013 Mailbox, Office 365

End User Device Specialist, Johnson Wales University Providence RI 2008 – 2014

Managed 35 student employees and Tier 2 and 3 computer engineers

Fielded high volume of technical calls, emails, walkups, personal computers, printers, A/V equipment

Installed all Microsoft programs-2003-2007-2010-2013

Managed all phone installation and troubleshooting within deadlines

Converted over 1500 end users and supported all Microsoft products in move over

Troubleshot 100 sales staff, VPN, printers, IPad’s and IPhones

Provided hands’ on IT desktop, hardware, software and networking support to senior executives, including CIO, CEO and executive leadership teams

Implemented effective customer satisfaction strategies for voicemail and Cisco phone systems by identifying and eliminating root causes of customer problems

Assembled and installed wide array of computer systems workstations and peripheral hardware; troubleshot email issues within Office 365, Microsoft Office 2007,2010,2013, installed VPN client

Led project for Installation of Printer Management systems throughout university installing both hardware and software using HP printers (9050)

Successfully assisted 150-225 clients a week with Microsoft email systems; installed system upgraded with Windows 7-Database management; collaborated with multiple versions of Macintosh and clients in Windows 7, and XP, and active directory

Monitored and supported Symantec antivirus installation

Supported clients with troubleshooting, new hardware and software installation; provided day to day support to senior and executive staff; facilitated data transfers to new machines, configured and installed new laptops

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