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Customer Service Human Resources

Location:
San Diego, CA
Posted:
March 13, 2018

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Resume:

DANIEL MAHAFFEY

Phone: 858-***-**** E-Mail: ac4srs@r.postjobfree.com

PROFESSIONAL SUMMARY

Current Management Analyst. Versatile, reliable and efficient with 7+ years’ experience supporting managers and executives in high paced environments. Diversified skills include client relations, human resources, travel and expense, project management support, and administrative support.

SKILLS

•Microsoft Office (Word, Excel, Power Point,

Outlook)

•Service Now (Inquiry System)

•Concur (Travel & Expense Software)

•SharePoint

•Citibank Reporting Software (Citi Manager)

•Bank of America Reporting Software (GRAM)

•Practical Process Improvement Training (PPI)

•Active Secret Clearance

•PeopleSoft

•Workday (HRIS)

•Data Gathering and Analysis

•Notary Public

WORK EXPERIENCE

Global Defense Inc., San Diego, CA

Management Analyst, (Jul 2016 – Present)

•Responsible to work with project engineers, analysts, and project managers to identify and evaluate Courses of Action (COAs); provide recommendations; and develop documents

•Effectively collaborates with Subject Matter Experts to facilitate technical documentation builds for Navy programs, including System Design Description (SDD), System Performance Specification (SPS), Requirements Traceability Matrix (RTM), and Cost Analysis Requirements Document (CARD)

•Develop briefings

•Develop and contribute to key project deliverables on time and within budget as directed

•Provides technical documentation for IT/C4I systems, including scheduling and document management

•Provide HR support for GDI’s San Diego location

•Conduct new hire orientation, onboarding/offboarding, employee training, and administration of I-9 compliance

•Review applications and paperwork/collect all necessary documents

•Provide project management support for the Space and Naval Warfare Systems Command (SPAWAR) PMW 790 Program Office.

Thermo Fisher Scientific, Carlsbad, CA, (Dec 2013 – Jul 2016)

Senior Travel & Expense Specialist, (Oct 2014 – Jul 2016)

•Managed credit card programs for North America and EMEA

•Concur Support for North America and EMEA

•Knowledge of accrual and month end Travel and Expense reporting

•Managed the Purchasing Card program in the US

•Partnered with Concur, Citibank and Bank of America to resolve issues

•Managed Concur back office administration

•Ran monthly metrics to measure team's goals

•Audited expense reports for compliance with the travel policy and individual country law

•Experience implementing corporate card programs

•Created reports and analyzed data in Excel.

Senior HR Coordinator, (Dec 2013 – Oct 2014)

•Interacted with employees and field HR Generalists regarding company policy

•Updated and maintained the HRIS software (Workday)

•Answered HR-related employee questions via email and phone and tracked inquiries in case tracking system (Service Now)

•Completed various transactional requests and provided advice and counsel to employees, managers and HR Generalists as to the best way to utilize the HR system software

•Performed recordkeeping and administration of I-9 compliance

•Liaised with operational department managers to resolve employee questions around benefit packages

•Assisted HR managers in the creation and implementation of new policies

•Maintained, monitored and tracked various statistical and departmental reports

•Processed all documentation for new hires and terminations

•Explained human resources policies and procedures to all employees.

United States Navy, San Diego, CA

Personnel Specialist 2nd Class, (HR Specialist), (Mar 2009 – Jan 2013)

•Controlled the processing of 500 permanent change-of-station liquidations and 300 travel advances, disbursing $800,000 for a crew of 2,800 personnel

•Eliminated 2 months of backlog and achieved a 1-week turn-around time for travel expense reimbursements

•Assisted the Customer Service division with auditing and release of 3,000 pay and personnel documents surpassing the Navy’s 97% timeliness goal, achieving 98% average; the best among fleet carriers

•Determined transportation entitlements, prepared orders and arranged transportation, and computed travel allowances incurred by military personnel and their dependents

•Supervised daily activities of 12 HR personnel

•Managed relocation for the entire command

•Managed audits of travel claims to ensure compliance

•Assisted in annual enrollments, and health fairs

•Training and Development.

EDUCATION

NATIONAL UNIVERSITY, SAN DIEGO, CA

B.S. Finance, 2018

NATIONAL UNIVERSITY, SAN DIEGO, CA

M.A. Human Resources Management, 2015

ASHFORD UNIVERSITY, CLINTON, IA

B.A. Organizational Management, 2013

PROFESSIONAL DEVELOPMENT

RUTGERS UNIVERSITY, CAMDEN, NJ

Professional Certificate in Project Management



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