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Service Manager / Mianteance Manager

Jeddah, Makkah Province, Saudi Arabia
March 13, 2018

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Ibrahim Mohammed Ibrahim Abu Dayeh

Customer Service Manager

Mechanical Sales Engineer

Maintenance Manager



Riyadh, Saudi Arabia DOB: November.4.1986 Driving License: Yes/GCC

00966546844603 Material Status: Married

00962797634930 Nationality: Jordanian

Al Ruqee Technical Services – TeknoServ. Sep 2010 Present Al Ruqee Group – Saudi Arabia

Area Customer Service Manager

Managing service business unit for one of the biggest leading Industrial machinery trading companies in KSA. Builds market position by locating, developing, defining, negotiating, and expanding business relationships and identifying potential customers and opportunities .Oversee service development .Supervising company’s maintenance team in order to provide full services and Develop customer relationship and manage sales target of spare parts and maintenance contracts, ensuring that service will provided to the end user correctly, efficiently & in the least time. Reviewing and conducting scheduled customer visits to provide maximum customer support and handled customers complains for improving the after sales services.

Areas of Activity

CNC Hydraulic Press Machinery – CNC Sheet Metals Machinery Bending Machine - Shearing Machine – Band Saw Machine – Punching Machine - Laser Machine Plasma Oxy Fuel cutting Machine

CNC Metal Cutting Machinery

Lathe Machine - Milling Machine – Grinding Machine – Centers Machining - CMM - EDM Workshops Equipment's

Drilling Machine – Welding Machines

Business Scopes

Installation and commissioning for Machines and production lines Operation and Maintenance training

CNC programming training

Breakdown service repair

Technical support services and remotely repair services Machines Retrofit’s and Preventive Maintenance

Duties and Responsibility’s

• Supervise and control work load of service team to ensure customer satisfaction while achieving the branch sales target and achieve net profit target

• Liaising and communicating with suppliers on a regular basis to ensure the technical support for the service team.

• Ensuring all Warranty claims to suppliers are submitted in a timely basis. 1

• Handling Service Contracts and manage deliveries.

• Ensure that revenue targets are met in both services and spare parts as per the margin

• Establish new customer relationships, maintain existing customers and develop aloyal VIP customer base.

• Negotiate and finalize maintenance agreement with the machines users and Generate RFQ to increase hot prospect sales services.

• handling customer complaints or any major incidents

• Responsible for ordering and delivery of all necessary supplies and equipment.

• Ensure that spare parts Stock level is monitored.

• Coordinate with Operation Dep for Logistics issues and availability of spare parts & consumables

• Report on KPIs, Sales, net profit and business weekly and monthly report to the Management. And Prepare Sales Forecast and business plan and follow it.

• Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics and source new business development.

• Build strong, profitable relationships within a range of markets including corporate, manufacturing and retail with a view of selling company solutions.

• Prospect for potential new customers and turn this into increased business.

• Implement Sales & Marketing initiatives (within budget) to increase revenue.

• Present new services and collecting the Competitors information

• Develop pricing strategies, balancing company objectives and customer satisfaction.

• Specifying market requirements for current and future by conducting market research supported by on-going visits to customers and through sales department.

• Support other Sister company’s within Group company to serve the products (Supply service, parts, logistic).

• Evaluate the financial aspects of company service development, such as budgets, expenditures,

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products of services This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Main Brands

TRUMPF – MESSER – IGM – WATER JET – SPINNER – DANOBAT MEBA – COLCHESTER - VICTOR – KEMPPI – HYBERTHERM - HYUNDAI Al Ghanem Technical Services - TSG - Al Ghanem Group Dec 2009 July 2010 Amman, Jordan

Maintenance Department Manager

Managing technical service teams and organizing work schedules in accordance with priorities and customers’ requests Including distribution of technicians in teams as per their knowledge and areas of expertise. Supervision of installation, commissioning, and handover of mechanical systems and equipment supplied by the company.

Duties and Responsibility’s

• Supervising on after sales service for machines and equipment’s

• Maintenance of construction equipment, petrol & diesel engines.

• Mechanical / Electrical maintenance of Generators, Air compressors, Material handling Equipment’s system, Hydraulic and Pneumatic equipment’s, valves, plate heat exchanger, Gear Boxes, conveyor chains, filling and packaging Equipment’s


• Installation supervision of cradles System (building maintenance unit) And Overhead cranes and the related maintenance.

• Revision and execution of maintenance contracts.

• Supervising on technical workshop productions and Manufacturing

• Install & maintenance water and hydraulic pumps.

• Provide Technical support services For Cement and Potassium Factory’s. Main Brands


Petra Aluminum Company – Amman, Jordan Oct 2008 Oct 2009 Maintenance Manager Assistant

Managing of technicians and workers on sites and in production facilities. Supervision on installation and maintenance of cradles and Blanco. Purchasing for required materials and

Equipment needed for completion of entitled jobs

Prepare programming, operation and maintenance of CNC metal cutting machines. Duties and Responsibility’s

• Supervising on service of machines and equipment’s

• Maintenance of construction equipment, petrol & diesel engines.

• Mechanical maintenance supervision of Generators, Air compressors, Hydraulic and Pneumatic equipment.

• Installation supervision of cradles System (building maintenance unit) And Overhead cranes and the related maintenance.

• Supervising on technical workshop productions and Manufacturing

• Preventive Maintenance for all Machines and Equipment Petra Engineering Industries Company – July 2006 Nov 2007 Amman, Jordan

Production In-Charge

In charge of productions and programming, operation and maintenance of machines of various production lines, PLC programming of the full production lines and general maintenance of different machines such as AC fin press, cutting and bending machines.


Personal Qualifications Summary

A competent Mechanical Engineer with excellent communication, Organization and high Co-ordination skills. Possessing a proven track record of deals finalizing and customer development, ensuring that work is carried out in accordance with the companies’ procedures and as per customer’s full satisfaction. Currently working in maintenance service management / Technical support services for industrial products to support productions and Manufacturing industry. Looking for a suitable Maintenance Manager or customer service Manager for Machinery business or Executive position with a forward thinking employer. 3

Areas of Expertise

Marketing & customer relations

After Sales Service and Technical Supports services Productions & Manufacturing

Management & Administration

General Mechanical Maintenance

Workshops Equipment’s

Machining Technology

CNC & CMM Machines


Pneumatic Control Systems

Hydraulic Control Systems

PLC Programming

Technical services

Personal Qualities & Qualifications

Dedicated, Enthusiastic

Creative, Efficient

Leadership, Administration

Microsoft Office

CRM – Maximizer



• Solid negotiation and Excellent communication skills - Being professional in discussing all business matters and convince others.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Persuasion - Persuading others to change their minds or behavior

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Analytical skill - Analyzing needs, markets to take proper decisions according to findings.

• Strategic Thinking - Develops a strategy, based on analysis of industry, marketplace & Organization .capabilities. EDUCATION

Bachelor of Mechanical Engineering

Greatwood University

Bachelor degree of Mechanical Engineering from Gretwood University, Columbia,USA

Graduate year 2017 in the field of Mechanics with an Average of 3.38 % rating very good

Diploma of Mechanical Engineering MET

Al Balqa Applied University,

Diploma of Mechanical Engineering MET from Al Balqa University, Amman, Jordan, Graduate year 2006 in the field of HVAC with an Average of 70.2% rating very good.

Air conditioning and Cooling Systems

Burhan Kamal

High College Diploma in air conditioning and cooling Systems Graduate year 2004 in total rate of 73 %. rating very good. TRAINING & COURSES

Training on Pneumatic Control Systems from The Technical Center for Industrial Services

(FESTO) held from 30/5/2010 to 2/6/2010 (16 hours) Operation and programming Training on CMM Machine Brand CarlZiess From The M-TEK Training Center

Held from 13/8/2017 to 17/8/2018 (40 hours)


• Arabic

• English


Software's - Technology - Sports


References available upon request.

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