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Customer Service Administrative Assistant

United States
March 13, 2018

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Sandra Desir

*** ***** **** ***

Roslindale, MA *2131


SUMMARY: Energetic Administrative Assistant and call center with 8 years’ experience in high-level executive support roles; Organized and professional.


Complaint Handling

Bilingual Haitian Creole and English

Customer Service

Database & Records Management

Executive & Administrative Support

Complaint Handling

Key Competencies

- Oral and written communication skills

- Learning skills

- Customer Service Orientation

- Problem analysis

- Problem solving

- Adaptability

- Team interaction

- Planning and organizing

- Attention to detail

- Stress tolerance


Tuft Medical Watertown Ma 03/2016-07/2016

Call center Agent

Contact Information Section

Call Representative

Customer Service

Using computer

Mass Health Boston Ma 08/2016-12/2016

Call Center

On the phone with customer

Double Tree Guest Suites Hotel, Boston, MA

Demonstrated an extensive knowledge of all areas of hotel operation

Networked with other hotel departments to ensure full guest service

Administered emergency lifesaving procedures as necessary

Managed guest mail, fax area and supervised PBX operator

USI, Boston, MA February 2010- December 2011

Front desk

Ensure patient flow is speedy and organized.

Team player who is equally comfortable working independently

Escort patient to room, Take vital signs, Document patient data, Assist provider, Discharge patients from room with instructions, Clean room

Performed data entry, researched/gathered information

Schering Plough, Cambridge, MA February 2005 - April 2007

Allied Barton Front Desk Call Center Supervisor

Handling inbound phone calls and entering information into a database.

- Processing documents and updating records

- Working with Excel spreadsheets

- E-mail correspondence, transferring calls and taking messages

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