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Customer Service Sales

Chestermere, AB, Canada
March 13, 2018

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*** **** ***** *****

Chestermere, AB T1X IT3



To whom it may concern,

I am writing to express my interest in obtaining a position with in your company.

I have had years of working directly with people in diverse professional environment. I started with Shaw Communications on the outbound sales team. The experience and knowledge of products I gained on the team was overwhelming but very useful. We acquired the ability to be resourceful in order to quickly find information using a variety of tools/sources. The ability to bring forth new ideas and take part in new initiative promoting Shaw Communications. With drive and energy, we seek out sales opportunities by pushing ourselves and others to achieve great results for the department.

I am a hard working & very responsible individual who completes any task on hand and any other direction management may give me. I have a positive “can do” attitude and customer focused approach that will enable me to deal with challenging situations with integrity, empathy and sincerity. I am accountable for everything I do. I exemplify loyalty and have a strong social conscience. My combination of practical work experience and solid educational experience will prepare me to make an immediate contribution to your team.

I understand the level of professionalism and communication required in attaining long-term success in the company and I believe my experience & personable disposition will be an asset to the department.

For your convenience, please find attached my resume for your review. Realizing the limitations of a resume, I welcome the opportunity to address any questions and better present my qualifications. Thank you for your time and consideration. I look forward to speaking with you soon.


Imtiyaz Giga


264 West Creek Drive

Chestermere, AB T1X IT3




Possess effective communication skills

Fluent in English and French


Accounting Skills

Applied skill in preparing basic management reports, journal entries, account reconciliations, accounts receivables, accounts payables

Communication & Interpersonal Skills

High level of customer service skills, administration and organizational experience

Ability to effectively communicate and build strong business relationships

Highly developed sales and marketing skills

Strong sense of team sprit with great leadership, coaching and problem solving skills

Sound decision maker with an ability to work with grace under pressure

Customer Service

Provided exceptional customer service to guest

We are empowered by solving issues and problems that arise during the call

Ensured up to date with all policies within our department so we can make

sound decision for valued customers.

Provided superior service to existing members by uncovering their needs and wants.

Built and enhanced member loyalty as well as proactively pursuing Sales opportunities.

Provided on-line support services to members.


Certification in Upstream Petroleum Industry 2007

Southern Alberta Institute of Technology (SAIT) Calgary, AB

Diploma in Business Management 1993

Northern Alberta Institute of Technology (NAIT) Edmonton, AB

Diploma in General Arts and Science 1990

Grant MacEwan Community College Edmonton, AB


Tip Top Tailors July 2015-

January 2018

Supervisor / Sales Associate Calgary

Received, verified and put away merchandise stock

Changed floor displays on a weekly basis

Assisted in putting together attire for gentlemen

Made sure all standards and policy were always been implemented.

Shaw Communications September 2012

June 2015

Online Customer Solution Expert (CSE) Calgary, AB

Complete online requests through efficiently; accurately; while focusing on a positive customer experience.

Creating CBS account for customers with products and services selected.

Book installations and communicate with customers on the time of install.

Positive focus to growth of the business encourage opportunities to increase growth to a customer’s account.

Strong understanding of Shaw products, services and value. Ability to educate customers is essential.

Time bound commitment to order fulfillment is essential for a positive customer experience.

Handle escalated or sensitive customer situations with empathy and professionalism

Implement team initiatives to support the direction of the online team

Promote and represent Shaw in a professional and positive manner

Intact Insurance April - June 2012

Sr. Supply/Procurement Clerk (Contract) Calgary, AB

Reviewed purchase requisitions in Oracle on a limited variety of materials, supplies and for accuracy, completeness and proper authorization.

Obtained price quotations from catalogues and suppliers.

Prepared bid tabulations on the basis of information received and made comparisons for price, quality and delivery dates.

Determined the optimum price and prepared Purchase Order for confirmation by superiors.

Ensured that all reference attachments were included and completed before the issuance of a RFQ, PO or CO in a timely manner.

Marriott Calgary Downton Aug. -Dec.2011

Front Desk / Concierge Calgary, AB

WestJet 2008 - 2011

Westjet Vacations Call Centre Agent Calgary, AB

Tip Top Tailors 2003 - 2009

Sales Associate Edmonton &


Received, verified and put away merchandise stock

Changed floor displays on a weekly basis

Assisted in putting together attire for gentlemen

Responsible for opening and day-end procedures of the store


Active service in various volunteer capacities in the Ismaili community, including transporting the elderly to and from the mosque.

Assisted with food distribution at the annual “World Partnership Walk” and “World Partnership Golf” hosted by the Aga Khan Foundation

Maintained traffic control at the “Forzani’s Mother’s Day Walk & Run” event in May 2007

Volunteer with the Alberta Heart & Stroke foundation by canvassing neighborhoods for donations throughout the year

Volunteering with “Feed a Need” a non-profit organization in Calgary throughout the year

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