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Administrative Assistant Customer Service

Quakertown, PA, 18951
March 13, 2018

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Tammy R. Sulzbach *** South Main St, Quakertown, PA 18951

Cell phone: 2-67-424-****


Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.


Received recognition for strong attention to detail, exemplary customer service and team-player attitude along with several promotions during employment.


Blue Haven Pools & Spas 2273 North Penn Rd., Hatfield PA Administrative Assistant/Accounts Receivable F ebruary 2016 – C urrent I answered a multi-line phone system, helped pool consultants with marketing, took customer information for new potential customers. I folded blueprints, sent UPS shipments out, ordered office supplies along with literature. Scanning documents for customer folders, and filing were also a few of my responsibilities. I entered and logged new accounts, recorded & applied payments, invoiced customers, prepared bank deposits.

North Penn Polishing & Plating 40 W. Park Ave., Sellersville PA Administrative Assistant S eptember 2002 – J anuary 2012 Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information. Developed highly empathetic client relationships. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Resolved customer complaints and adjusted orders. Helped achieve company goals by supporting production workers. Sigma Controls 5t h

Street, Perkasie PA

Clerical / Office Support October 2001 – S eptember 2002 Verified that information in the computer system was up-to-date and accurate. Received and distributed faxes and mail in a timely manner. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Answered a multi-line phone system. Sun Building Supply Souderton PA

Order Entry/Inventory Control October 1996 – O ctober 2001 Verified that information in the computer system was up-to-date and accurate. Worked under strict deadlines and responded to service requests and emergency call-outs. Accurately logged all daily shipping and receiving orders. Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly. Processed merchandise returns and exchanges. Skills

Professional & Mature Dedicated Team Player Self Starter Strong Interpersonal Skills Microsoft Office Proficiency Excellent Communication Skills Customer Service Oriented Meticulous Attention to detail Invoice Processing Excellent Phone Skills Inventory Tracking Appointment Scheduling

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