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Customer Service Sales

Hagerstown, Maryland, United States
March 13, 2018

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Julie Spriggs- Sherman

Hagerstown, MD. ***** 301-***-****

Call Center Pro with Inbound & Outbound Experience

Collections / Sales / Customer Service / Team Training and Mentoring / Management Experience / Treasury Experience / Recruiting Specialist

Customer-centric, call center representative with a history of top-ranked production in inbound and outbound call centers. Routinely singled out for high-volume, high-quality work within deadline-intensive settings spanning collections, customer service and sales areas. Microsoft Efficient, Excellent in people skills, Knowledgeable in recruitment process, Financial Aid process expert

Call Center Operations

Inbound & Outbound Call Handling

Complaint Handling & Issue Resolution

Telephone Sales & Customer Support

Customer Service Excellence

Order Processing / Transaction Management

Data Entry and Database Administration

Professional Experience

Peer Coach

Jackson Unit/ Allegany County Health Department - Cumberland, MD

April 2015 to February 2017

Educated adolescents about the 12- step recovery process. Facilitated and held groups about the importance of good

decision making skills. Transported and facilitated daily outdoor groups.

Office Assistant/Receptionist/Treasurer

Metropolitan AME Church - Cumberland, MD

May 2012 to August 2015

Assisted Pastor with everyday operations of the church. Maintained financial records and ran monthly financial reports. Took minutes for quarterly board meetings and weekly finance meetings. Answered telephones and set appointments for the pastor daily. Paid all bills and maintained supplies for the building.

Admissions Director

Maryland Educational Services - Cumberland, MD

March 2007 to April 2012

Supervised a team of admissions representatives with the recruitment process for students for a Cosmetology School. Visited area High Schools and spoke with students about the career path in cosmetology. Ran and maintained daily reports. Assisted students with the admissions process and financial aid process.

Customer Service Representative

ACS- Frostburg, MD.

October 2002- February 2007

Worked on Nextel Inbound and Outbound Calls, worked on problem resolutions, maintained 90%- 100% on calls for quality assurance, also worked on Blue Cross/ Blue Shield Project. Answered calls for providers about insurance benefits.


High School Diploma, Fort Hill High School Cumberland, Md

Catonsville Community College - Baltimore, MD

February 2001 to March 2002

Human Services

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