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Customer Service Data Entry

Silver Spring, MD
March 13, 2018

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Carol Pitt **** Dunmurry Road #C Dundalk, Maryland 2122



I am seeking a position in a professional work environment that will allow for me to utilize the skills I have acquired as a payroll specialist, office manager, and sales associate.


Spotless Driving Record

Organized Skills

100% Customer Service Rating

MOS Office Suite

Payroll & Data Processing

Staff Training- Dependable

Excel, PowerPoint, Publisher

Sales- Product Placement

Database Management


Office Manager Brooklyn, Maryland

RCP-HVAC, LLC Oct. 2013-July 2016

Coordinate and facilitate daily office activities. Conduct staff meeting and orientations to implement new policies and procedures. Monitor the performance of staff and generate daily and weekly performance report’s Performed general record keeping task Managed accounts receivable and payable. Responsible for impress fund in the office. Maintained office calendar and appointment schedule for clients and management staff. Provided all clients with exceptional customer service i.e. phone, in person, email or fax.

Provided exceptional support to managers and co-workers which increased overall efficiency by 30%

Home Care Service Aid Upper Marlboro, MD Self-Employed June 2003- September 2013

Responsible for creating and sustain a monthly and yearly budget for the household Maintained a monthly schedule for 4 children and 2 adults. Planned shopped and prepared all meals and lunches for the family. Organized and cleaned all areas of house. Acted the bookkeeper, scheduler, and planner for the family business. Provided transportation for children to school and for extracurricular activities.

Provided exceptional caregiving to clients of all ages, provided them with a happy and comfortable life

Data Entry Clerk Lanham, Maryland SFW Corporate Office Feb. 2002- March 2003

Provided clerical and administrative support. Answered phones, data entry, research, and general task. Proofread all incoming and outgoing correspondence. Organized and maintained departmental records and files

Combined and rearranged data from 50 source documents from Email, Faxes and Vendors within a record time period of 7 hours.

Promoted from Data Entry Clerk to Team Leader

Trained 11 Employees on SIS (Supermarket Information Systems)

Carol Pitt

Sales Associate Bowie, Maryland

Walmart Oct. 1998- Feb. 2002

Ensured that I provided all customers with outstanding service. Received cash check and completed credit card transactions. Balance cash register verifying currency and credit transactions. Answered questions from clients in reference to merchandise, sales and location. Maintained an organized workplace.

Attained 100% customer satisfaction by actively listening and working to meet and exceed each customer’s needs.


Community College of Baltimore County, Essex, Maryland

-Career Development and Computer Training June, 2017

University of Phoenix Columbia, Maryland

- Business Administration May, 2009


Available upon request

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