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Administrative Assistant / Medical Administrative assistant

Tirana, Tirana County, Albania
March 13, 2018

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Sonila Berani (Zela)

Tirana, Albania 003***********

Medical Administrative Assistant / Sales / Office Manager Detail-oriented pharmacist and administrative assistant with more than 13 years of experience at the US Embassy, supporting medical office operations. Previous experience in pharmaceutical sales. AREAS OF EXPERTISE

Office Management

Scheduling & Calendaring

Staff Training & Development

Customer Service / Support

Inventory /Procurement & Cost Control

Medical Records Management

MS Word, Excel, PowerPoint


Communication Skills


HEALTH UNIT ADMINISTRATIVE ASSISTANT United States Embassy, Tirana, Albania 2005 to Present Interface with patients to schedule appointments and accompany on visits to local medical clinics. Support healthcare professionals during medical procedures, check-ups, immunizations, collecting specimens, performing EKGs, vaccinating for flu, and basic first aid. Maintain the pharmaceutical and supplies inventory, order medicines and supplies, and complete all medical translation for patients. Coordinate trainings and special events.

Trained staff members in CPR and emergency response staff in M.A.R.C.H. (Mass Casualty Training Program) standards to ensure consistent practices.

Implemented a blood donation program the increased overall donations significantly over 10 years.

Secured cost-effective contracts with local laboratories and hospitals on lab and examination prices; realized 20% to 50% lower prices due to preferential pricing.

Received multiple awards for service and commitment: FSN of the Month (2.2017, 5/2012, 11/2008); Mission Honor Award (6/2015); Franklin Awards (1/2014, 5/2011, 5/2010); and Certificate of Appreciation


PHARMACIST Various Locations 1998 to 2015

Prepared, compounded, packaged, and labelled pharmaceuticals per prescriptions. Monitored drugs and interactions, as well as educated patients on proper medication administration.

Chief of pharmaceuticals production at local pharmaceutical factory (Profarma and Prodental Farma).

Enhanced overall workflow to boost efficiency and to maintain accuracy of pharmaceutical staff. Additional experience as

Medical Representative / Country Manager / Pharmaceutical Products Promotion at Innotech International Pharmacist with mobile clinics at International Medical Corps (IMC) - NGO EDUCATION & CERTIFICATES

MS - Pharmacy University of Medicine, Tirana, Albania World Education Services (WES) Credential Evaluation (ICAP and EAC) Select Foreign Service Institute Courses, Department of State: Crisis Management Overview; Protecting Personally Identifiable Information; Blood borne Pathogens for Health Unit Staff; FSN Customer Focused Management; FSN Commercial Acquisitions; Personal Protective Equipment; 7 Habits for Highly Effective People for FSN; EHSHSFA Canadian Environmental Safety and Health and Transportation, MS SharePoint 2010-Business Users Certificates: Certified Pharmacist, CPR, MARCH


Fluent: Albanian, English (Academic IELTS, November 2017, Score 7.5) Very Good: Italian and German Basic: Russian and Spanish

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