Customer Service Administrative Assistant

ROWENA LONGWORTH

*** ****** ***. *** *****, IN **167 812-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Top performing and motivated certified medical administrative assistant with broad-reaching experience in diverse settings including customer service and administration seeking career growth opportunities in the healthcare industry.

Possesses outstanding communication skills, demonstrated in keen ability to work effectively via phone and in person with customers, peers and senior management.

Manages strong working relationships within company, finishes tasks and cooperates with others.

Able to anticipate issues and perform at high levels of accuracy with typing speed of 40 wpm.

KEY QUALIFICATIONS

Introduction to Medical Assisting Medical Terminology Medical Transcription

Medical Billing Medical Law & Ethics Medical Record Management

HIPAA Patient Processing and Accessing Office Accounting

Electronic Health Records Electronic Medical Records Anatomy and Physiology

Human Pharmacology Medical Office Procedures Customer Service

Principals of Management Insurance Verification Introduction to Health Care Coding

Interpersonal Prof. Communication Greenway Prime Suite EHR/PMS

PROFESSIONAL WORK HISTORY

Indiana Mentor – New Albany, IN

Direct Support Specialist 03/2017 – Present

Assist individuals with developmental disabilities in areas of personal care, home making including meal preparation, and recreational activities.

Maintain a safe, secure and healthy environment.

Private Care Duty – New Albany, IN 04/2014 – 03/2017

Health Aide

United Health Group – Jeffersonville, IN

Pharmacy Customer Service Rep. 09/2013 – 04/2014

Provided customer support, handled pharmacy / pharmacist calls regarding insurance authorization, benefits, claims, and general assistance.

Performed duties related to the resolution of prescription claims with regards to member eligibility, benefit parameters applied, determination of prior authorization or overrides and exceptions in the system.

MEIJER New Albany, IN

Food Clerk 02/2005 09/2013

Delivered exceptional customer service characterized by mutual respect, understanding, and trust.

Maintained sanitation, health, and safety standards in work areas, and order of supplies.

Verified that prepared food met requirements for quality and quantity.

Beach Mold and Tool New Albany, IN

Production Worker 07/1992 – 07/2004

Communicated safety issues immediately and informed supervisor of inconsistencies.

Ensured all shift personnel complied with company policies, procedures and work instructions.

Conformed to safety standards, quality standards and productivity objectives.

Provided emergency/unscheduled repairs to equipment.

EDUCATION

Ultimate Medical Academy

Health Science Associate in Science Degree - Medical Administrative Assistant, 2013

Diploma, Medical Administrative Assistant, 2013

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