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Customer Service Engineer

Nashua, New Hampshire, United States
March 12, 2018

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Dahlia Elmakiss

* *********** *****, ******, *** Hampshire 03064


Professional Objective

Dedicated, experienced professional seeking a position with a company where I can utilize the skills which I have developed over the years to provide the highest quality of service to it's customers.

Professional Experience

President and Senior Technical Engineer April 2005 – Present

D-Tech Consulting, Nashua, New Hampshire

Home and Office Networks, New PC setup. Internet and email setup

Virus and Spyware Removal, Server and PC Roll outs. Repairs & upgrades.

Provide on-site computer consulting svcs to small business and home users

Provide clients with on-site training for most common layered applications and Operating Systems

Install, upgrade and configure corporate and home networks, both hardwired and secure wireless. Repair and upgrade all makes and models of servers and PCs on-site

Server Network Security Specialist. Internet, email, user and web server setup and maintenance, multiple relational databases

Multi OS's

Imaging Operations Support Associate May 2016-Feb 2017

Nuance Communications, Inc, Burlington, Ma

Responsible for providing support services to the M&S Renewals, Products and Pricing, and CPQ

Teams and provide project management tracking of Imaging Operations Initiatives and team

goals. Work closely with the leaders of each of those teams on the definition and

delivery of support services. Project Management duties include coordination of any cross

Captured and defined requirements, and manage the Operations team elements of the project plan for those cross functional projects.

eCPS Sr Systems Engineer

eCopy (Now Nuance),Burlington, Ma Nov 2007-Sept 2014

Provide server, network, database, and application builds and support for eCopy Professional Services organization which is a custom development team within eCopy

Duties include the ability to quickly comprehend, build, and support new technologies per project. Some examples would be K2 Workspace, Siteminder with Opentext Livelink, Alfresco, Hummingbird, Interwoven, EMC Documentum, and MS SharePoint

Built and maintain a 2003 AD CAC / PKI domain with Exchange 2003

Create processes within the PSO team to streamline communications per project. Built and maintain a production MS SharePoint 2007 server for sharing of knowledge within the organization

Responsible for requesting / tracking all software builds from Release Engineering

QA all custom PSO projects. Work heavily with VMware Workstation and VMware Server. Create PSO lab standards and documentation.

Manage Server build Schedule and QA Schedule to meet PSO commitments

Work closely with PSO development during the research phase of PSO projects for technical feasibility and quoting purposes

Provide developer support to eCopy Partners developing 3rd party connectors for eCopy Software

Build eCopy Partner software in house for testing upon request

Provide developer support to eCopy Cost Recovery Partners (Equitrac, nQueue, Billback, Copitrak, etc.)

Support all CAC customers (DOD, National Guard) with both pre-sales and post sales issues

Often brought into escalations on other teams within eCopy to assist with problem resolution on both a pre-sale and post sales basis. Able to effectively manage multiple priorities concurrently.

Relevant Skills

Proficient in various operating systems / platforms

Proficient in various computer hardware

Certified in A+, MCP, MCSE


Nashua Adult Learning Center GED

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