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Customer Service Data Entry

Jamaica, New York, United States
March 12, 2018

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Roxanne Jones .

646-***-**** • 121-05 196th Street, Springfield Gardens, N.Y. 11413 Summary of Qualifications

A Data Entry Assistant Supervisor and Customer Service Representative with over 20 years of experience in successfully managing clients and employees. Utilized strong interpersonal and communication skills which motivated staff resulting in increased efficiency. Effectively set priorities in order to meet operational deadlines and long-term goals while maintaining accuracy in documentation, accounts and reports.


Advent Global Solutions, Inc/UPS Uniondale, N.Y

10/17 - 12/17

Helper Coordinator

● Reviewing helper’s hours for accuracy of time and assignments

● Monitored Helper’s performance and administration of their uniforms and cellphones System and reprinted undelivered packages tags at the end of the shifts for next day delivery

Tempositions Agency/ Agewell New York New Hyde Park 01/17 - 05/17

Customer Service Representative

● Connected members with their Care Managers when possible

● Used language translators to help when necessary

● Helped member access their benefits from the Company Website

● Helped members with problems ranging from simple to complex and resolving complaints

Next Level Business/Emblemhealth New York, NY


Data Entry Operator

● Updated doctor’s profile from Excel Spreadsheets

● Updated, and added providers and their locations to the company’s directory and online profile

● Deleted providers that have left the Medical Plan or changed companies Spectraforce Technologies/UPS Chain Springfield

Gardens, NY

06/15 - 03/16

Data Entry Operator

● Updated Excel reports from different cities

● Moved files to folders daily

● Increased the number of locations that were completed daily Nassau Dept. of Social Services Uniondale, NY

10/11 - 10-13

Seasonal Clerk I

● Interviewed applicants applying for HEAP.

● Proofread applications for completeness and made copies of documents

● Entered information gathered from the application into the in-house system to determine eligibility

Labcorp of America Uniondale, NY

07/06 - 12/07

Data Entry Operator

● Entered 950+ claims daily, exceeding the required 450

● Delivered great customer service answering over 70 calls daily from drivers and medical facilities

● Dispatched drivers to various locations for specimen pickups Morgan Stanley Jersey City, NJ

09/86 - 07/06

Assistant Supervisor/Check Processor

● Supervised a staff of 15 and act as a liaison among company, employees and clients by promoting open communication

● Proofread and edited operators work and ran balancing reports daily before ADP goes down

● Coded and batched deposit slips with checks for processing

● Created over certified checks over 100 daily

● Worked on any projects the Director needed me for Education

Borough of Manhattan Community College New York, N.Y 09/76 - 06/78

Liberal Arts- Some Credits

Additional Skills

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