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Project Management

Greenville, South Carolina, United States
March 14, 2018

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Constance M. FETTER

Email :

Address: ** **** ***** *** – Mauldin, SC 29662

Mobile : (864) ***-****



2015-current Project Management courses (working towards PMP certification); Internal Training (company specific systems)

2018-current Penn State – Continuing Studies (in progress) BA Energy and Sustainability Policy (minor Geology

Special Concentration in Sedimentary Petrology with applied Risk Management)

1996-1997 Université du Maine (concentration on international business and finance) – equivalent of BAC+4 (Le Mans, FRANCE)

1995 Oakland City University – (major in Business) (Bedford, IN USA)

1993 Bloomington High School South – diploma (major in French and Biology) (Bloomington, IN USA)


Introduction: 20 years’ experience in global interactions, project controls and process improvement roles, cost accounting, and various coordinator positions, extensive technical writing and document management, Procurement, Contracts, marketing and training, Human Resources, Regulatory Affairs. Industries include Mining & Metals, BioPharma, Accounting, Large Scale Production management

Contracts and Procurement experience includes: Management of multi-billion dollar engineering contracts (invoicing) for Mining & Metals project. Work history includes Commercial Expediter role including all aspects of invoicing, client and contractor interaction and process improvement for the Simandou Project. Assisted with contract variations, invoice process improvement procedures, invoicing document control, negotiation and mediation of procedural changes with client, development and management of Invoice Tracking system, development and review of invoicing procedure documents, reviews with CoPil and budget analysis (service contracts and goods procurement).

Project Management experience includes: Spans Biopharma, Mining & Metals, Industrial Engineering. Development and format (technical writing) of Preliminary Engineering Assessment, Value Engineering Report, Supplementary Preliminary Engineering Assessment and Project Execution Plan, Root Cause Analysis, Risk Analysis, Summary Reports, Technical Offers, Functional Specifications, Technical Specifications, Client Summaries, FDA Approval Submittals; collaboration with team members in all dispersed execution offices to produce completed and accurate documentation to deadline ; issue and release of documents to client ; collaboration in development of various sections of technical documents ; technical document translation (English-French) ; collaboration on deadline and process improvement planning ; creation and collaboration on pharmaceutical submission documents (Regulatory Affairs) ; proposals – translations ENG to French, some Spanish

Project Controls experience with: Microsoft applications (Word, Excel, PowerPoint, Corel, Outlook, Photoshop, Publisher, Access), Viseo, Lotus, CMSi, Adobe, ProARC, POL, various company-specific software programs (Expert in Arpege, Kestrel and ERP) cursory introduction to SAP and Primavera, ACAD, Microsoft Project

Global Liaison experience: Scheduling projects (pharmaceutical), Regulatory agencies (pharmaceutical), international client representatives, inter-company counterparts, foreign Heads of State, translation groups

Previous experience also includes: Recruiting and training of staff, training and orientation, business development, marketing, scheduling of staff services, Cost Analysis Accounting, AP/AR, equipment maintenance programs, developing and implementing Quality Control and Quality Assurance programs, development of programs and process improvement systems, engineering documentation formatting and review, process improvement, Project Controls and invoicing and cost controls, working with weight scale systems and quarry operations (Rogers Group) including crusher and asphalt plant, logistics


10/2013 – current Project Controller/Analyst (TEKSystems for MICHELIN NA) – Greenville, SC

Lead and support high level software deployment projects throughout the US and Canada; Facilitate and drive Project meetings, maintain agenda, follow up with team members on associated action items

oenabling projects to meet established dates for project milestones

ocreated technical team necessary to achieve project goals and ensure delivery of established scope (Technical Spec scope)

Budget analysis for projects and departmental expenses; contract management, project budgets, invoicing, Requisitions, Purchase Orders, project forecasts, manage and track Contractor financing and departmental budgets

ointroduced cost saving initiatives that reduced overall project costs (on average by 20%)

oincreased efficiency of ordering and invoicing process, reducing time lost and decreasing annual budget overages

omaintained annual contract budgets and used gap analysis to project accurate budget amounts, reducing need to add funds to contractor PO’s

Create and manage Project technical documentation (English, French, Spanish, Portuguese)

oProvided official technical translations, eliminating cost of hiring outside agencies

Maintain all Project and Quality databases for deliverables, cost, timeline, non-conformities, means

oIncreased accuracy and integrity of data in project databases by 70%

oDecreased frequency of extending timelines due to non-conformities by following up with project contributors

oIdentified numerous “bugs” or formula errors, implemented corrective measures and improved overall quality of data reporting

Troubleshoot finance and quality issues, work with multi-discipline teams to resolve issues of various natures and improve documentation and project flow

Create and manage high level Work Breakdown Structures (WBS) for global and domestic projects; manage and maintain project schedules to ensure cost, efficiency, consistency, delivery of deadlines and communications with various groups involved with high level application deployment projects

Provide and support Risk Analysis and Risk Mitigation Plans by monitoring projects for potential risk or non-compliance with Michelin policies; drive Deployment Plan Sharing meetings to continuously identify and mitigate risks; provide “Lessons Learned” assessments and Project assessments to provide documentation on risk mitigation to be used as guideline for other new projects

Track and manage Project finances, regular financial reviews with Project Team; support and advise on cost analysis, resource allocations and financial forecasting for multiple projects

Create, improve and implement training on various subjects (forecasting, WBS creation/maintenance, business reporting, Risk Assessment, etc.)

Support and advise on creation, maintenance and implementation of various documents, forms, policies and reports in accordance with the Michelin Quality System

Support and manage Project Deployments, attend site visits, facilitate and drive various Project Events both on site and remote

Create and maintain business reporting (milestones, cost, deliverables) at group, facility and corporate levels

Act as multi-lingual liaison between various Michelin entities in multiple countries

Translate/interpret complex technical documents (ENG-FR)

Foremost authority and reference for Arpege (Clarity) – referent for all of NA (Canada, USA, Mexico, South America – work closely with French team), including ERP (Requisitionner) and Kestrel, interface with SI Leaders and business leaders at plants and MPA to trouble shoot business indicators and identify issues within Quality databases

05/2012 – 10/2012 Commercial Document Controller/Expediter, Contracts and Procurement (Louis Berger SAS – for Fluor Rio Tinto Simandou Project) – La Défense (Paris) France

Research, track, and maintain commercial documents (invoices, POs, etc.)

Streamline and maintain embedded contractor billing, vendor interaction

Facilitate invoice approval process (verification of authenticity and correctness, expedite dispatch to appropriate counterparts, liaise with client, vendors and suppliers)

Expedite commercial documents (reject or return invoices to deadline, maintain communications internally and externally to facilitate process flow)

Status updates (create presentations to track productivity, discussion and implementation of new ideas for process improvement) and reporting to Fluor and Rio Tinto senior management

Liaise with client and vendor counterparts as well as internal team members to expedite release of critical documents, meet deadlines, establish and maintain commercial relations, manage individual issues

Identify and resolve invoicing and associated issues, improve and create systems for tracking and maintaining information relevant to systems of invoicing and payment

10/2010 – 05/2012 Bilingual Technical Writing Specialist - Project Management (Louis Berger SAS – for Fluor Rio Tinto Simandou Project) – La Défense (Paris) France

Technical overwrites – various Engineering documents and forms (revision, troubleshooting, fact and data-checking, research, release processing)

Collaborate and interface with client and dispersed execution offices located in multiple countries to drive Project progress

Create presentations based on highly technical Engineering and Finance data

Translation of client and government technical Engineering documents (English to French or vice versa)

Creation and maintenance of Contract Compliance Matrixes (track progress of various aspects of Prime Contract for compliance)

Participation in Value Awareness, Planning and team building groups working towards process improvement

Coordinate and track teams for individual time-critical projects within the larger Project (drive Project schedule and quality of information)

Translation/interpretation in various meetings and teleconferences, stenography and meeting minute recording as required, creation and maintenance of org charts

Interface with foreign governments in French

Provide French and English instruction to various team members and leaders to advance participation in international meetings and discussions

Coordinate translation teams on high priority projects

Review and revise system of expediting commercial invoicing for Purchasing and Contracts groups (direct report to Director)

2010-2011 Finance and Marketing Director/ Co-Owner (SARL LS27) – La Varenne-Saint Hilaire, France

Create and manage technical documentation (governmental documents)

Accounting – billing, management of professional accounts, report and spreadsheet creation, payroll management

Human Resources – review and follow-up of prospective candidates, personnel issue resolution, insurance and various employee issues, Creation and launch of educational materials; management of inter-company training

Creation and implementation of business practices and initiatives for the process improvement, documentation; Launch of new marketing projects and materials, and publicity campaigns Interaction with team, business partners, clients, supply chain and vendors

2008-2011 Private Tutor/ Translator (ENG/FR) – Paris, France

Lessons given in –home or via internet – all levels

Exam preparation for TOEFL, GMAT, IELTS and CAMBRIDGE

Elaboration and definition of course materials, client-specific

Promotion of American, Australian and British culture and literature

Development of educations projects and materials for individuals and professionals

Technical translations – French-English

Interpretation services (international interviews, business meetings)

2003-2006 Regulatory Associate – Regulatory Services

Baxter Pharmaceutical Solutions LLC - Bloomington, Indiana – USA

Classic administrative tasks : (agenda management, reservations for voyages, mail follow up - regular mail and electronic, document creations and redaction)

Development and improvement of documentation, extensive technical collaboration on various regulatory documents (submissions, Letters of Authorization, product labels, SOP’s, Deviation Reports)

Creation and implementation of Change Management System, notification of client as per FDA and other regulatory and governmental guidelines

Relational contact with Project Management team, partners, Quality team Marketing team, supply chain team, various departments and clients

Creation and implementation of electronic information tracking systems

Collaboration on creation of evolutionary initiatives for business improvement and process analysis

Close interaction with all departments for quality assurance, project management strategies

Primary contact and initiator for trouble-shooting groups and launch of quality measures (Six Sigma, 8D, Stephen Covey Techniques)

Development and improvement of information, tracking and filing systems, various regulatory systems

Development and implementation of training materials (inter-company)

Human Resources : follow up of prospective candidates, preliminary interviews

2002-2003 Scheduling Coordinator/ Planner

Baxter Pharmaceutical Solutions LLC - Bloomington, Indiana – USA

Project planning management

Coordination, analysis and management of supply chain and various company and client counterparts, warehousing and transportation of produced goods

Management of process schedule and production line, oversee compliance of Standard Operating Procedures, head up process improvement teams and troubleshoot critical issues from discovery through resolution, coordinate various team members through corrective action processes

Analysis and anticipation of deviations in process protocols, control of eventual deviations and documentation related to deviations of protocols

Production scheduling management and interface with clients and departments related to production schedules

Right hand to Master Scheduler in corrective actions, process planning, client interactions

Liaison between inter-company contacts and external contacts (business partners, vendors and clients)

Development of systems for documentation of process management

1998-2001 Senior Accountant

Terminix International - Bloomington, Indiana - USA

Creation and follow up on billing and payments, collections

Accounts payable and Accounts Received, payments and documentation of payments

Human Resources : recruiting, preliminary interviews with prospective candidates, payroll, training, supervision of new hires

Daily deposits, end of day reporting

Weekly report of expenditures and accounts received

Monthly, semi-annual and annual reports, tax declarations

Supervision of junior accountants and internal sales staff

Direct inside sales of products and services to individuals and businesses

Management and planning of agenda for sales and management staff

Creation of training and sales materials, tracking systems, financial management systems


Nationality American

Passport United States of America (current)


English Native language

French Perfectly Bilingual, advanced technical writing

Spanish Scholastic speaker, reader/writer

Portuguese Novice speaker, intermediate reader/writer

Italian Novice speaker, intermediate reader/writer


2013-2017 Michelin Quality System training; Arpege (highly proficient), Oracle, Work Bench, Microsoft Project, PRISM, AutoCAD, Kestrel; Project Management (PMP) - ongoing

2011 Fluor Training ProArc, POL, CMSi, ACAD

2006 Advanced level training on Microsoft Office tools (Word, Excel, PowerPoint, Access,

Outlook, Publisher, Visio, Project); Adobe (Acrobat Pro and Photoshop)

1998-2006 Inter-company management training


Volunteer work, reading, trains, learning foreign languages, running, swimming, diving, martial arts, horseback riding, piano, international travel, dance, running/HIIT, motorcycles, cooking, singing/song-writing, violin, rock climbing, hiking, historical research, rappelling

BUSINESS REFERENCES: *Managerial Reference

*Mike Tolman Lee Ott

*Ton Rouwhorst *Blair Sanford

*Kees Schelling Chris Puza

Nick Serpentzis Teresa Westmoreland

Stuart Witten Todd Messmann

Kay Drake Alissa Dodds

Oliver Hayes Sam Veng

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