Manager Customer Service

EXPERIENCE

April **** – Present

S* Restaurant / Ft. Lauderdale, FL

Bar Manager

In charge of alcohol inventory (ordering, financials, etc.); maintain both weekly and annual beverage costs, as well as scheduling; innovate bar promotions and new drink concepts; initially managed servers before moving into the role of Bar Manager.

March 2014 – April 2016

Shooter’s Waterfront / Ft. Lauderdale, FL

Operations Manager

Led all day operations, including scheduling of servers/hostesses, and ordering front-of-house supplies; assisted in marketing restaurant promotions and unique offerings via social media; maintained staff attention to customer satisfaction and restaurant quality (in both menu and service); contributed to the evolution of the updated Shooter’s Waterfront from dock bar to upscale South Florida destination.

December 2009 – March 2014

P.F. Chang’s / Boca Raton, FL

Manager

Ensured excellent service to restaurant guests and staff members; led all day operations (including opening/closing store, balancing sales, food cost, alcohol and labor, etc.); managed over 150 employees and prepared work schedules for staff based on projected customer volume; supervised trainers; advanced and memorized new menu rollouts; consistently completed line checks and taste-tested food to ensure a quality menu; maintained P.F. Chang’s association and attentiveness to cleanliness; furthered leadership responsibility through dedication, dependability, and efficiency. March 2006 – November 2009

Adventura Sickroom Supply / Hallandale, FL

Floater, Part-time Marketing

Delivered hospital beds, medical chairs, and various other medical items; provided some sales work in the store whenever needed; still continue part-time marketing, including medical office visits to gain new clients and updating said clients with new supply line.

April 2008 – January 2009

Cheney Brothers, Inc. / Riviera Beach, FL

District Sales Representative

Built and managed my customer base; helped customers with ordering and other requests. June 2002 – February 2008

Tony Roma’s / Hallandale, FL

Manager

Started off in take out and as a server; after 2 years started tending bar; became full-time manager until close of restaurant; managed staff scheduling, inventory and ordering of beverages and liquor; fully qualified and licensed to work all aspects of the restaurant, kitchen, and all front-of-house tasks; opened/closed restaurant with required paperwork, finance work, etc.

SKILLS/STRENGTHS

• 14+ years experience in restaurant business and service-related fields.

• Qualified in restaurant management, training, sales, customer service, and other aspects. EDUCATION

July 1997 – May 2000

Lake Brantley High School / Altamonte Springs, FL

REFERENCES

References available upon request.

Jeffrey A. Wolf

754-***-**** 2080 NE 167th St. Apt#4 North Miami Beach, FL 33162 ********@*****.***

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