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Manager Sales

Calgary, Alberta, Canada
March 14, 2018

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Sales/Business Development Director

Profit and Loss Analysis ~ Superior Customer Services ~ Process Optimization

Conflict Resolution ~ Strategic Planning ~ Leadership and Team Building

Qualifications Profile

Seasoned, highly focused and results-oriented professional with extensive experience in sales, business operations and general management. Recognized for outstanding leadership capabilities, with expertise in planning and implementing strategies; as well as in analyzing and solving problems. Armed with proven record in developing and executing innovative business initiatives to drive solid business results and substantial growth. Accustomed to establishing strong and long-term quality customer relationships. Effective at multitasking in fast-paced, team-oriented and fiercely competitive environments. Articulate communicator; with working knowledge of Latin and basic knowledge of French.

Summary of Experience

Held responsibility in recruiting quality staff and management candidates.

Facilitated training including orientation programmes, client development and retention programmes and professional standards courses.

Delivered sales and marketing presentations.

Provided expert oversight to the overall company and store operations.

Took charge of product management within assigned environment including display, marketing and sales.

Assumed accountability on all facets of sales management, which included daily analysis, planning and coaching.

Provided effectual counselling to individuals for personal growth.

Functioned effectively as company agent in handling legal and human resource issues, merchant meetings and outside marketing events.

Enhanced the day-to-day business operations by developing alternative methods.

Guaranteed high degree of professionalism in dealing with clients and their concerns by implementing and maintaining a customer service recovery model.

Ensured the attainment of client necessities and secured future product provision by cultivating and maintaining mutually beneficial relationships with vendors.

Took charge of all facets of productivity, appearance, profitability, inventory control, human resource activities and shrinkage within area of responsibility.

Keenly oversaw and managed variable expenses to maximize company profitability.

Presided over daily, weekly and monthly marketing meetings to evaluate business and market trends and develop future business plans from these meetings.

Supervised company budgets and set weekly or monthly revenue targets; as well as salary and benefit costs within given budgets.

Significantly improved and maintained staff morale across all environments.

Maximized company performance through staff management, coaching and training.

Played a key role in boosting sales and revenue through outside marketing and special events.

Successfully expanded and maintained client base by performing regular follow ups and ensuring the attainment of client needs.

Served as key person behind the successful execution of major B2B and consumer telecommunications offer nationally, which expanded service penetration into new build projects and new subdivisions; generating 32% growth in first year and 51% in second year.

Obtained sales gains and district profitability in three consecutive years.

Earned recognition as store manager with the best inventory control chain wide twice.

Executed and oversaw a specialized business-to-business (B2B) and consumer offer, which brought annual increase in service penetration.

Relevant Experience

Thomas Jeffery Men’s Wear

General Manager – 2016-2018

Shaw Communications Inc. - Calgary, AB

National Sales Manager – New Development 2012–2014

Manager - Major Accounts 2014–2015

HBC Inc. – Calgary, AB

General Manager 2011–2012

Brooks Brothers Flagship Store, Eaton Center– Calgary, AB

General Manager 2010–2011

O’Connor’s Men’s Wear – Alberta, AB

Consultant 2005–2010

Grafton-Fraser, Inc. (GFI) – Toronto, ON

District Manager 2002–2005

O’Connor’s Men’s Wear – Calgary, AB

Consultant 1996–2002

Harry Rosen Men’s Wear – Calgary, AB

District Clothing and Training Manager 1995–1996

Harry Rosen Men’s Wear - T.D. Square, Calgary, AB

Store Manager 1993–1995

Oakridge Mall, Vancouver

Store Manager 1991–1993

Southcentre Mall, Calgary, AB

Sales Manager 1990–1991

Other Experience

All Saints Traditional Anglican Church; Anglican Catholic Church of Canada- Calgary, AB

Priest 2009–2012

Rector 2006–2009

Parish of Christ the King, Anglican Catholic Church of Canada – Calgary, AB

Assistant Curate 2004–2006

Parish of Christ the King, Anglican Catholic Church of Canada – Calgary, AB

Lay Reader (Ordained 2004) 2002–2004

St. John the Evangelist Parish, Anglican Church of Canada – Calgary, AB

People’s Warden Vestry Member Lay Reader Acolyte Sunday School Superintendent Pastoral Team Member Synod Delegate 1997–2002

Various Parishes - Calgary and Diocese,

Various Positions 1990–1997

Pastoral Care Team Member Foothill’s Hospital – Calgary,

Care Giver 1990–1991

Pastoral Care Education, Anglican Diocese – Calgary,

Care Giver 1990


Bachelor of Arts in Classical History and Civilization

University of Calgary, Alberta,

Bachelor of Arts in Political Science

University of Calgary, Alberta,

Coursework towards Master of Divinity

College of Emmanuelle and St. Chad, Saskatoon, saskatchewan; St. Bede’s College, Victoria, BC

Professional Development

Private Pilot’s License: In Progress

“Best Boss” based on Ken Blanchard’s One Minute Series of Books

Debono’s “Six Thinking Hats”

Selection Interviewing Course - Harry Rosen

ABC’s of Selling

Sales through Profiling


Alberta Hunter Education Instructors Association (AHEIA)

Radio Amateurs of Canada (RAC)

Calgary Amateur Radio Association (CARA)

Calgary Area Bee Keepers Association

Province of Alberta Clergy Registration (Authority to Marry and Bury People!)

Society of the Holy Cross (Societas Sanctis Crucis)


Coach, Youth Soccer

Various Church Positions (Voluntary and Non-stipendiary, People’s Warden)

Open Director and Vice President, Alumni Associations – Western Canada High School

Open Member, University of Calgary

Awards and Honors

“Sales Growth” Award - Harry Rosen

Two “Protection of Inventory Assets” Award - Harry Rosen

Technical Acumen

Microsoft Office Suite (Word, Excel, and PowerPoint) Microsoft Publisher Windows OS Linux

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