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Customer Service Administrative Assistant

Calgary, AB, Canada
March 14, 2018

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Administrative professional with over 5 years’ of experience in both office administration and customer service roles. A results-oriented individual with the ability to prioritize a busy workload in a highly efficient and organized manner. Interested in roles where I can apply my excellent communication skills and my passion for exceptional customer service and general office management.


Strong interpersonal and communication skills

Readily establishes rapport and a sense of trust with clients and colleagues

Strong ability to manage a high volume of work responsibilities

Works well with Senior Management


Armour Equipment Sales and Rentals Dec 2017-Feb 2018

Reception Administrative Support ( Contract) Calgary, AB

Provide day-to-day administrative functions of a busy and growing Business

Greet customers

Answering and transferring incoming calls

Filing, scanning, and photocopying

Entering and updating new and existing customer information in the database

Receiving, sorting and distributing mail

Proactively supporting the needs of Partners and Senior Managers

Ensure a tidy and presentable Reception area

Maintain a professional attitude with all internal and external customers

LeClercq Auto Works Ltd., (Bow Valley Square) 2012-2017

Administrative Assistant Calgary, AB

Answered incoming calls and inquiries promptly and professionally

Sorted inbound and outbound mail

Relayed messages to the appropriate recipient

Performed bookkeeping and accounting tasks

Responsible for the renewal of business related licenses

Filed, billed, scanned, photocopied, and faxed documents

Planned work schedule and assisted the General Manager

Safeguarded confidential information

Big Moo Ice Cream Parlour 2008-2010

Supervisor Cashier Sylvan Lake, AB

Handled cash and managed cash flow and day-to-day operations

Provided exceptional customer service

Trained and assigned duties to staff, ordered supplies, maintained inventory, planned work schedule

Reported directly to the General Manager

Promoted from the position of Cashier Supervisor due to exceptional performance


Medical Office Assistant/Unit Clerk- ABM College September 2017- May 2017

Standard First Aid-Level C CPR and AED- Canadian Red Cross November 2016

Graduated College of Midwifery- Philippines June 2003- April 2005

Completed High School - Philippines June 1998- March 2002

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