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Customer Service Representative

Charlotte, NC
March 14, 2018

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Augustine Boima

980-***-**** or 980-***-****

**** ******* ***** ****,

Charlotte, NC 28269


Dedicated Microbiologist with excellent technical, analytical and communication skills demonstrated by 3 years of experience. Adapt quite easily as a virtue to curdle success.


To become an active member in the field of pharmaceutical science, healthcare and biotechnology, medicinal manufacturing and to make a difference in other people lives.


Kazan (Volga Region) Federal University- Master of Science, Biological Sciences in 2015

Bachelor of Science: Biological Science (WES-CREDENTIAL EVALUATION AND AUTHENTICATION) in 2009

University of Sierra Leone, Fourah Bay College-Freetown, Western Area, Sierra Leone Breeding Characteristics of Picathartes Gymnocephalus with in the Gola Forest of Sierra Leone

Relevant Coursework: Biopharmaceutical Manufacturing, Medical Terminology, Genetics, Developmental Biology, Microbiology, Introduction to Research, Organic chemistry, Scientific Writing, Biochemistry, Neuroscience of drug abuse, Human anatomy and physiology, Molecular biology, Scientific writing, Complex genetic traits

Lab Skills and Training

●Ability to carry out molecular base assays; real time polymerase chain reaction

●GMP, GLP and GDP Practices

●Ability to do Gram staining

●Knowledge in Cell surface modification using silver nanoparticles with polyelectrolyte polymers

●Ability to perform serological assays with ELISA

●Acquired skills in microbial culture, platting cell cultures and antimicrobial testing

●Aseptic Techniques

●Single-stage Modification of surface cell microorganism with polymer stabilized silver nanoparticles

●Proper Sample Handling



Talent Bridge Companies/Lash Group (Call Center environment)

Benefits Verification Specialist/Customer Service Representative, 10/2017-02/2019-Temporary Contract


Strictly followed all federal and state guidelines for release of information.

Carefully reviewed medical records for accuracy and completion as required by insurance companies.

Recorded and filed patient data and medical records.

Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.

Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans

Maintain awareness of all promotion of latest Medicare information.

Explain to the members what kind of insurance plans they have and what medications are cover under their plans.

Maintain a strong, cooperative, reliable, and professional working relationship with my coworkers and member

Ensure compliance with all Customer Service activities and requirements.

Be able to communicate with members over the phone.

Answering questions and resolving issues about health care

Work to ensure customer satisfaction and retention while effectively documenting all contact with parties involved.

Central Public Health Reference Laboratory

Laboratory Scientist, 01/01/2011-08, 2012


●Initiated statistical analysis project that resulted in sound recommendations adopted by entire department

●Monitored over 10 bacterial Meningitis sentinel sites in different locations.

●Set up a Quality Assurance scheme over 50 meningitis senitinel sites across the country

●Improved the diagnostic testing of HIV samples from 35% to 98.9% (ELISA)

●Trained 90% of staff for testing HIV at health Facilities

●Perform basic through advanced manufacturing, processing, and test procedures. Interpret test results. Comply with safety policies and procedures in the work area and use applicable protective equipment at all times to prevent exposure to potentially infectious blood and body fluid. Current Good Manufacturing practices(cGMP).

●Diagnosed over 6k HIV/AIDS samples from Early infants using PCR

●Confirm over 500 bacterial meningitis cases from all sites. Shipped 5k cerebrospinal fluids samples to Gambia for confirmatory analysis

●Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity.

●Perform and interpret various testing procedures on donor specimens, and blood products. Repeat tests where appropriate.

●May assist with the maintenance, repair, and validation of laboratory equipment.

●Maintain, edit and review computer and manual records to assure accurate record keeping.

●Perform QC staff training as needed.

●Actively participate in problem solving on cross-functional teams.


Certificate for Africa sub-regional lab training and consultative workshop on Hib-paediatrics Bacterial Meningitis Surveillance in The Gambia.

Certificate for Antimicrobial Susceptibility Training workshop in South Africa.

Participated in Sierra Leone Health and Biomedical Research Symposium.

XL management Services Sierra Leone Limited; Career Enhancement and Peak Performance Training.


Proficient with Microsoft Word, Power Point, Excel and Spreadsheets


English, Russian and Creole


Mr. Qwesi Young-646-750730

Michael Kamara-Donor Counselor at The American Red Cross-919-***-****

DR. Isata Wurie,

Consultant (Sierra Leone): Association of Public Health Laboratories (APHL)/Central for Diseases Control and Prevention.

Email: Mobile: +232**-***-***

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