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Customer Service Sales

Oklahoma City, Oklahoma, United States
March 14, 2018

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Teresa Hill

***** ************ **** #***

Oklahoma City, Oklahoma 73120



Currently seeking a challenging position with a solid company in which I can excel daily within my functions and responsibilities by making valuable contributions to the culture and overall success of the organization.


Over 20 years of experience in customer service and Administrative work with expertise in the following areas:


Microsoft Word/Excel




Oklahoma Adjuster License #100273554

Texas Adjuster License #2228997


06/2014–12/2017 PCS Ferguson Oklahoma City, Oklahoma

Administrative Assistant

Answers telephones in a professional manner and directs calls accordingly.

Performs extensive data entry using ORACLE, word processing and spreadsheet systems.

Creates sales tickets by entering delivery ticket information into Oracle system.

Responsible for planning, prioritizing and organizing inventory.

Effectively communicating verbally and in writing.

Ability to multi-task using multi-line phone and computer.

Strong organizational and customer service skills.

04/2012-06/2013 MSC Industrial Direct Oklahoma City, Oklahoma

Inside Sales Executive

Sells, under general supervision, MSC products, services and value ads by visiting and interacting with established and prospective customers to ensure the achievement of individual and corporate sales and profit goals.

Ensures growth sales identifies and develops under close guidance new prospects and grows business to contribute to the achievement of corporate sales goals.

Manages, to ensure excellent customer relations. Responds to customer needs, consistent with MSC standards, culture, and business practices. Consults with manager to identify and implement solutions to problems.

Demonstrates teamwork to ensure achievement of team and corporate sales goals.

Maintains sales records and generates relevant market/sales reports for MSC management as needed.

08/2011-01/2012 Regional Food Bank Oklahoma City, Oklahoma

Human Resources Assistant

Answering employee questions.

Processing incoming mail.

Creating and distributing documents

Providing customer service to organization employees.

Serving as a point of contact with benefit vendors/administrators.

Maintaining computer system by updating and entering data.

Setting appointments and arrange meetings.

Maintain calendars of HR management team.

Compiling reports and spreadsheets.

07/2010-06/2011 Allied Wireline Oklahoma City, Oklahoma

Office Manager

Answer multi line phone; greet customers that come into the office.

Open, sort and deliver mail to the proper employees.

Reconcile monthly expense report for regional manager.

Perform a variety of administrative support requested by the supervisor.

Assist new hires with benefit enrollment and new hire paper work.

01/2000-06/2010 West Corporation Oklahoma City, Oklahoma

Project Manager

Daily multi-tasking orders to completion through national provisioning centers, conference calls and spreadsheets.

Troubleshoot customer’s problems by coordinating with senior and escalation management.

Track customer inventory and review billing after completion of orders.

Analytical skills to research and resolve billing and data ordering issues.

Maintain a balance between department, sales and customer goals to ensure optimization with respect to resources, time schedules, and expenses.

EDUCATION Del City High School Del City, Oklahoma

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