Customer Service Human Resource

Felicia Strand

** ******* *****. ******, ** *****. Email: ********@***.*** . Phone: 973-***-****

SUMMARY

Positive attitude and the ability to be proactive, resourceful and flexible.

Ability to meet company goals.

Ability to multitask

Demonstrated problem solving experience in a process oriented and/or administrative role.

Demonstrated ability to prioritize, meet deadlines, make decisions and change course of action quickly.

Detail oriented and excellent follow-through skills.

Strong Customer Service orientation

Excellent communication and organization skills Ability to manage several projects simultaneously while working under pressure to meet deadlines

Knowledge of TSI systems including Kronos

Can be trusted with confidential and sensitive information

EXPERIENCE

Assistant Director, Clark School September 2013-Present

Director, First Day Care Academy East Orange, NJ September 1987-Present

Demonstrates communication and interpersonal skills as they relate to interaction with students, parents, other teachers, administrators, and other school personnel

Is available to students and parents for conferences according to system policies

Maintains confidentiality of staff and students’

Substitute Teacher: Infant - Sixth Grade

Create School budget & Manage payroll

Works cooperatively with school administrators, special support personnel, colleagues, and parents

Human Resource -Complies with rules, regulations, and policies of governing agencies and supervisory personnel and recruiting new staff members.

Customer Service

Hiring and terminating job positions

Set-up for meetings, banquets, and luncheon

Attends and participates in faculty meetings and other assigned meetings and activities according to school policy

Supervision of students

Station Attendant, The Grove Cedar Grove, NJ August 18, 2016-Present

Prepared food display for events (weddings, birthday parties, fundraising, bar

mitzvah etc.)

Assisted in maintaining highest quality and appearance of all foods sent from

kitchen.

Ensured clean and orderly food stations and work areas.

Made sure that all stations are properly cleaned at end of each shift.

Assist guest /Customer Service

Rotate all food correctly and replenish empty food items

Arrange decorations for food stations

Ability to name food items

Cashier/ Customer Service, Eden Gourmet, South Orange, NJ September 2008-July 2010

Greet customers as they enter the store

Answer questions for customers

Ring up purchases and bag them

Perform customer verifications

Filing/ Answering phone calls

Sale Associate, Victoria Secrets, Livingston, NJ February 2004- May 2007

Greeting customers

Arranging promotional items on display

Meet store goals

Taking messages and answering phone calls

Bagging

Performing all cash register functions (returns & refunds)

Offer store credit card application

Center for the Media Arts, Television Production Diploma September 1990-June 1991

New York, New York

Pre-Production -Read and digest the script, discuss style of shooting, check on any new equipment available, and review all set plans. Shooting-Work with the Director regarding all shoots needed as it relate to makeup, close ups, what type of lens, and lighting.

EDUCATION

Grand Canyon University, MS Special Education January 2004-January 2006 Phoenix, Arizona

Center for the Media Arts, Television Production Diploma September 1990-June 1990

New York, New York

Kean University, BA Sociology September 1983-May 1987

Union, NJ

East Orange High School, Diploma September 1976-May 1980

ADDITIONAL INVOLVEMENTS

Member of the Negro Council for Women October 2014-present Food Baskets Chairperson

2nd Vice President of Delta Sigma Theta Sorority, Inc. September 2011-2012

Montclair Alumnae Chapter Montclair, NJ

Committee Chair for Special Projects of September 2008-2010

Delta Sigma Theta Sorority, Inc.

SPECIAL AWARD(S)

“People of Influence” award for volunteer service and Leadership in the community May 2011

SKILLS

Verbal and written communication, client & partner relationship management, attention to detail & organized, team player, self motivated, good stress tolerance, client & partner hospitality, basic computer skills and possess valid driving license.

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