Sign in

Technical Support Desktop

New York, New York, United States
March 11, 2018

Contact this candidate


Matthew Osei -Tutu


Summary: To utilize technical skills and develop as an IT Technical Specialist. Certified Computer Technician that can provide troubleshooting and resolve technical problems. Qualified to provide technical guidance to resolve technical problems.


University at Albany, NY August 2012 – May 2016

B.S. Human Biology

Mount Saint Michael Academy NY Sept. 08 - May 2012


Technical Support

3/17 – 4/17 Volunteered for Your Expect Tech Inc. Mount Vernon NY

-Volunteered in troubleshooting security cameras

-Volunteered in troubleshooting computers


Computer Repair Technician

Mount Vernon, NY

-Provided computer repair services to private customers

-Consulted with customers about resolving technical problems

-Resolved issues in relation to printers

-Resolved issues in relation to smart phones and tablets

Technical Skills

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Exchange

Operating Systems: Windows 7, Windows 8, Windows 10

Printers troubleshooting

PC/Laptop troubleshooting

Hotspot setups and troubleshooting

Mobile device troubleshooting

Cable modem troubleshooting


CompTIA A+ Certification

Salesforce Admin Certification

Achievements & Interests

Bachelor’s Degree in Human Biology

High School Diploma

Community Involvement

Technology Lifecycle Services Community 2017- present

Advancing Diversity in Technology Community 2017- present

Pentecost Care Community Outreach, Volunteer 2010-present

Future Leaders Community 2018-present

Advancing Women in Technology 2018-present

Westchester Salesforce User Group 2018-present

Salesforce New York User Group 2018-present

Contact this candidate