Tax Prep, Customer Service

Simran K Singh

**** *** **. ***** ******** NY, **710 516-***-****

******.*******@*****.****.***

https://www.linkedin.com/in/simran-singh-5aa82a128 Education

The City University of New York Queens College, Flushing, NY Bachelor of Arts in Accounting and Information Systems Expected graduation Dec. 2018 Accounting CPA Eligible, 150 cr. GPA 3.5

Clubs and Memberships: Ascend Queens College

Work Experience

New York Dress, New York, NY 12/2015-Present

E- commerce sales consultant

Sell high end designer dresses to international and domestic customers. Top sales consultant. Sales achievement of $250,000 or more per year. Use systems administration software for CRM, utilizes Microsoft Office in documenting customer information, maintains an organized work environment by efficiently delivering solutions to arising issues, ensures top class customer service is followed to build customer loyalty. Strong attention to detail, when placing customer orders. Suggest a range of products to customers based on their needs and current trends. Bridal Reflections, Carle Place, NY 07/2015- 12/2015 Bridal Consultant

Assisted customers in finding an appropriate style for their special event. Managed and maintained records of inventory. Assisted with closing receipt entries in Excel. Managed high customer volume. Solved customer issues on store level and by interacting with home office. Directly involved in training of new staff members Jackson Hewitt Tax Services, Roosevelt, NY 01/2015- 04/2015 Tax Preparer

Prepared individual tax returns for low income net worth clients. Completed tax prep exams, in possession of PTIN, filed tax returns using Jackson Hewitt Deluxe software, practiced due diligence, understands specific tax knowledge in preparing an accurate, and verifiable tax form

Honors

Ascend Board - Associate Editor Ascend Queens College - Reviews, edits, and creates corporate content for the bimonthly Ascend Newsletter Skills

Proficient in Microsoft Office, Excel, Powerpoint, and Systems administration software. General Quickbooks knowledge, strong customer service skills. Effective time management and organization skills, ability to work in a fast paced environment. Interest

Enjoys working for (VITA) “Volunteer Income Tax Assistance”Prepared free federal and state personal incomes taxes for low and middle class workers

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