Manager Support
Resume:
Thomas R. Stiltner
Cynthiana, KY 41031
************@*****.***
Education:
Bachelor of Science Business Administration, Touro University International, 2004
Masters of Business Administration, Glenn R. Jones College of Business, Trident University, 2014- 2017
Experience:
Operations Manager Amazon, Lexington KY 2013-Present
Lead and supervise a team of Area Managers (2-10 front-line supervisors depending on location) and 100-500 hourly associates in outbound or inbound operations within the Fulfillment Center.
Responsible for the overall safety, quality and performance and customer experience of the shift.
Routinely led continuous improvement events (CIE).
Developed roadmaps, glide paths, and follow-up communication for Projects scoped in department.
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; Labor planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning.
Ability to develop and share best practices across the shifts and network.
Production Manager Hitachi Automotive Systems USA, Berea KY 2012-2013
Responsible for Production of 54,000 shock absorbers a day on 22 different production lines overseeing 250+ employees
Schedule weekly work, overtime, and temporary workers to fulfill production
Project Management, Maintained timelines, Budgets, and scheduled new products and innovations into suspension plant
Oversaw Maintenance projects and PM of all machines in responsible areas
Lead a team of Production Engineers, Quality Engineers, Product schedulers to ensure overall quality of product as well as find root cause of any customer concerns
Vice President Sales/Service Riley Manufacturing, Montezuma, GA 2008-2012
Responsible for Sales, Scheduling, Warranty Support, Parts Marketing, and Product Support for Riley Manufacturing.
Routinely work with manufacturing department in product updates and product Improvement
Routinely managed all product problems encountered for 90+ separate dealer locations
Maintain dealer relationships with all associated salesman, parts departments, and service department in 50 state area
Provided feedback on market trends and mill closings to all levels of leadership
Regional Product Support Manager, JCB Savannah, GA 2007-2008
Regional product support manager for international construction Equipment Company responsible for Warranty support, Parts Marketing, and Product Support for all dealers in a 3 state area
Regularly visit dealers assisting their service departments in problems beyond local expertise
Assist dealer parts departments in warranty recovery as well as market new parts, attachments, and product specials
Routinely review warranty items at dealerships and make informed decisions to assist dealers and end users
Assist with parts pricing and parts set-up into dealer systems
Maintain customer focus and dealer relationships through dealer visits and prompt dealer support
Assist all national rental accounts in my area with the support of our products
Fabrication Group Leader, JCB Savannah, GA 2004 – 2007
Fabrication Group Leader of 150+ Welders and Machine operators responsible for the fabrication of all Heavy equipment products at JCB Savannah
Prioritized projects and established timelines
Oversee the day to day operations of 100+ welders as well as do all associated administrative duties
Increased production from 3 units a day to 15 units a day while reducing overall cycle time
Airframes Department Supervisor, Beaufort, SC 2001 - 2004
Received intensive, often specialized, and advanced leadership training
Implemented Lean/Six Sigma process into the organization
Trained over 1000 personnel in Lean processes and the Basic Theory of Constraints
Led 6 rapid improvement Events (RIE) in 4 different departments
Reduced product travel time in one division by 72.5% and product manufacturing time 20%
Operations Manager, Okinawa, JP 1999 – 2001
Served as a manager where I analyzed situations and options, gave directions, followed through and accepted responsibility
Supervised from 10 to 1000 personnel ensuring completion of all assigned tasks in a safe and timely manner
Communicated with the various levels of the organization efficiently and effectively
Implemented a training-tracking program to manage and monitor the professional training of over 1000 personnel that resulted in a Navy Commendation Medal from senior management
Quality Assurance Supervisor, Okinawa, JP 1997 – 1999
Conducted inventories of over 25 Million dollars worth of aviation assets while managing a large production division of over 100 separate end items
Responsible for all Navy and Marine aviation hydraulic units in the Western Pacific
Able to work independently as a Quality Assurance Supervisor overseeing 9 different divisions and 6 outside departments as well as all deployed units
Maintained all programs associated with hydraulics and airframes.
References available upon request
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