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Manager Support

Cynthiana, KY, 41031
March 11, 2018

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Thomas R. Stiltner

**** ** *** ** ****

Cynthiana, KY 41031



Bachelor of Science Business Administration, Touro University International, 2004

Masters of Business Administration, Glenn R. Jones College of Business, Trident University, 2014- 2017


Operations Manager Amazon, Lexington KY 2013-Present

Lead and supervise a team of Area Managers (2-10 front-line supervisors depending on location) and 100-500 hourly associates in outbound or inbound operations within the Fulfillment Center.

Responsible for the overall safety, quality and performance and customer experience of the shift.

Routinely led continuous improvement events (CIE).

Developed roadmaps, glide paths, and follow-up communication for Projects scoped in department.

Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

Accountability for meeting and exceeding operational goals.

Strategic planning and forecasting; Labor planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

Mentor, train and develop teammates for career progression and learning.

Ability to develop and share best practices across the shifts and network.

Production Manager Hitachi Automotive Systems USA, Berea KY 2012-2013

Responsible for Production of 54,000 shock absorbers a day on 22 different production lines overseeing 250+ employees

Schedule weekly work, overtime, and temporary workers to fulfill production

Project Management, Maintained timelines, Budgets, and scheduled new products and innovations into suspension plant

Oversaw Maintenance projects and PM of all machines in responsible areas

Lead a team of Production Engineers, Quality Engineers, Product schedulers to ensure overall quality of product as well as find root cause of any customer concerns

Vice President Sales/Service Riley Manufacturing, Montezuma, GA 2008-2012

Responsible for Sales, Scheduling, Warranty Support, Parts Marketing, and Product Support for Riley Manufacturing.

Routinely work with manufacturing department in product updates and product Improvement

Routinely managed all product problems encountered for 90+ separate dealer locations

Maintain dealer relationships with all associated salesman, parts departments, and service department in 50 state area

Provided feedback on market trends and mill closings to all levels of leadership

Regional Product Support Manager, JCB Savannah, GA 2007-2008

Regional product support manager for international construction Equipment Company responsible for Warranty support, Parts Marketing, and Product Support for all dealers in a 3 state area

Regularly visit dealers assisting their service departments in problems beyond local expertise

Assist dealer parts departments in warranty recovery as well as market new parts, attachments, and product specials

Routinely review warranty items at dealerships and make informed decisions to assist dealers and end users

Assist with parts pricing and parts set-up into dealer systems

Maintain customer focus and dealer relationships through dealer visits and prompt dealer support

Assist all national rental accounts in my area with the support of our products

Fabrication Group Leader, JCB Savannah, GA 2004 – 2007

Fabrication Group Leader of 150+ Welders and Machine operators responsible for the fabrication of all Heavy equipment products at JCB Savannah

Prioritized projects and established timelines

Oversee the day to day operations of 100+ welders as well as do all associated administrative duties

Increased production from 3 units a day to 15 units a day while reducing overall cycle time

Airframes Department Supervisor, Beaufort, SC 2001 - 2004

Received intensive, often specialized, and advanced leadership training

Implemented Lean/Six Sigma process into the organization

Trained over 1000 personnel in Lean processes and the Basic Theory of Constraints

Led 6 rapid improvement Events (RIE) in 4 different departments

Reduced product travel time in one division by 72.5% and product manufacturing time 20%

Operations Manager, Okinawa, JP 1999 – 2001

Served as a manager where I analyzed situations and options, gave directions, followed through and accepted responsibility

Supervised from 10 to 1000 personnel ensuring completion of all assigned tasks in a safe and timely manner

Communicated with the various levels of the organization efficiently and effectively

Implemented a training-tracking program to manage and monitor the professional training of over 1000 personnel that resulted in a Navy Commendation Medal from senior management

Quality Assurance Supervisor, Okinawa, JP 1997 – 1999

Conducted inventories of over 25 Million dollars worth of aviation assets while managing a large production division of over 100 separate end items

Responsible for all Navy and Marine aviation hydraulic units in the Western Pacific

Able to work independently as a Quality Assurance Supervisor overseeing 9 different divisions and 6 outside departments as well as all deployed units

Maintained all programs associated with hydraulics and airframes.

References available upon request

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