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Navi Mumbai, Maharashtra, India
10 lakhs per annum
March 11, 2018

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Personal Particulars

Date of Birth : 7th May 1977

Nationality : Indian

Gender : Male

Language skills : Fluent in English

Residential Address : A-202, Prajapati Sadan, Plot 24, Sector-09, Khanda Colony, New Panvel, Mumbai, Maharashtra – 410206


Aspiring senior level assignments in a reputed organization to leverage expertise and experience to enhance progressive growth and success of the company


Seasoned and accomplished Professional with over 19 years of experience in Strategic Planning, Project Management, improving Operations efficiency, Team Building, Continuous improvement, Customer Service Management, Office Administration, Material Management & Facility Management

Painstaking in delivering customer service skills with a thorough knowledge of standard office practices and procedures with trouble shooting and problem solving skills in overall general management through continuous improvement attitude.

Thorough cognition about working effectively and courteously with various levels of staff, management and diverse individuals of internal as well as external stakeholders

Strong supervisory, relationship management, communication, quick to learn, vital decision making and proven interpersonal skills

With an appetite for learning new skills and employ active listening skills to determine the client’s desires in order to ensure client satisfaction

Successful in administering budgets and developing improved processes to meet short and long term objectives

Experienced in operations restructuring to address business growth, reduce cost and improve service

Good administration and organizational skills, with ability to anticipate and plan requirements to support all aspects of senior management’s work, including meetings and expense reporting

Monitor and control timely procurement and dispatch of materials and by products. Monitor and control stock updates to ensure good inventory management system

Ensure complete co-ordination in collaboration with senior management and stakeholders for on time delivery as per SLA

Proven experience working with senior management in a fast-paced and rapidly changing environment

Conversant with Windows, ERP – SAP ECC 6.0, MS – Office (Word, Excel & PowerPoint) FUNCTIONAL SKILLS

ISO Audits

MIS Reporting

Quality Control

Project Delivery

Strategic Planning

Team Management

Material Management

Inventory Management

Customer Relationship

Training & Development

Analytical Problem Solving

Facility Management

Key Account Management

Operation and Administration

Cost Savings /Control Initiatives


Diploma in Instrumentation Engineering, Mumbai University, Mumbai, India - 1998

Diploma in Fire Engineering, NIFE Institute - Year CAREER TRAJECTORY

Organization Designation Duration

Arc & Fusion E-Technologies (P) Ltd. Project Coordinator Jul 2017 onwards Reliance Retail Ltd Assistant Manager – After Sales Services Jun 2016 – Oct 2016 Gabriel Management Consultancies Assistant Manager - Operations Mar 2011 – Jun 2016 Reliance Communications Ltd. Assistant Manager – O & M Sep 2009 – Feb 2011 ABM Knowledgeware Ltd. Team Lead – Functional Role May 2007 – Sep 2009 Owens Corning India Ltd. Operations Engineer Aug 1999 – May 2007 Tyco Engineering Project Engineer Aug 1998 – Aug 1999 KEY DELIVERABLES

At Arc & Fusion E-Technologies (P) Ltd

As Project coordinator for an IT start-up firm:- Project plan outlining tasks, activities, dependencies and time frames

Resource planning based on their expertise, quality plan providing quality targets and control measures.

Risk plan highlighting potential risks and mitigation action, acceptance plan listing criteria’s to gain customer acceptance.

Communication plan for detailed information to respective stakeholders.

Monitoring and controlling the deliverables, performing phase wise review. Releasing final deliverables to customers, releasing project resources, closure communication. Post implementation review through feedbacks and initiating corrective actions to resolve and mark noticeable learning for future implementations.

For Business Development – With customer centric approach, identify and create potential market for the software/hardware services. Strategically develop and grow market for managed IT services. Bridging the gap between customer expectations and service provision. Half yearly & yearly budget planning with sales forecasting. Overseeing the development of the market for planning and marketing.

Design effective and efficient after sales service support. Being SPOC initiate and plan monthly, quarterly, half yearly and yearly management meet for both side parties to improvise service quality.

Single point of contact for all stake holders internal as well as external. As Freelancer:

1.Handling Food outlet operation for a chain of QSR– Improving sales towards rise in revenue, Standardisation of operation towards continual improvement, Organising Promotional events, Introducing schemes w.r.t. location and surrounding environment, Vendor Management, Material management, Stock and inventory management, Material planning and scheduling, Material delivery and dispatch management, Monitoring and controlling daily revenue/ expenses/cash management, Manpower planning, Management review meetings, Frequent food quality checks to ensure consistent food taste, Demand and supply management, Facility management. 2. General Administration and Management for start up Non Banking Financial company– Planning and organizing Recruitment process, Training the staff, Setting up Operations, facility management, manpower management, Process management, Administration set up and handling, Vendor management, Contract Management, Management Reports and Review Meeting

3. Handling Operation of a Restaurant - Recruiting and training Hotel staff, Planning and scheduling Staff, Facility Management, Contract and Vendor Management, Raw materials and its stock & Inventory management, Cash and revenue management, Administration, Outdoor catering, Promotional events, Menu management, Planning and organizing cultural and special events for In-Direct Marketing, Customer reviews and feedback's for enhancing the quality of food and service consistently, Management reports and reviewing. At Reliance Retail Limited

Accountable for day-to-day business operations and customer service management

Managed a team and guided the team to follow processes and policies includes management, reporting, information flow, business process and organizational planning

Handled operations with cost control measures, planning and budget allocation to run effectively and efficiently

Actively accomplished overseeing ordering, track supplies and inventories

Involved in hiring, training, directing

Conducted and provided training to the staff according to company policies and procedures

Instrumental in project coordination as single point of contact to client and company in its team

Involved in resource and issue management with training and project delivery management

Responsible for operational strategies in lieu with organizational vision to translate goals into results with quality, speed, dependability, flexibility and cost

Maintained higher standards of service and support delivery At Gabriel Management Consultancies

Involved in hiring, training, directing &, scheduling finances

Observed the performance of supplier in order to ensure quality support and services

Oversaw working of administrative staff and confirmed documentation of all system procedures

Delivered high service quality standards with minimal escalations

Involved in resource and issue management with training and project delivery management for 7 key accounts

Organized management review meetings & coordinated with internal and external stakeholders to develop business relationship

At Reliance Communications Ltd.

Involved in the operations of O&M (Fuel Operations), Contracts CORE Group SAP MM Support PAN India level

Oversaw operations by monitoring and controlling periodically to enhance overall performance

Monitored budget requirements/enhancements, account settlements/reconciliations with clients and vendors for a smooth flow of SAP support service

Communicated with various departments such as commercial, accounts, procurement and SAP development team

Generated various reports as required by the management

Co-ordinated and followed up from NHQ to all over circles (All states)

Provided SAP support to all circles (all states of India) for MM and FI (Budget issues) At ABM Knowledgeware Ltd.

Handled team and delivery management for MCGM – SAP support project activities. For better business sustenance ensured higher level of customer satisfaction with quality service and on time deliverables

Planned, Handled deployment of Consultants at 40+ odd locations across Mumbai

Ensured proper planning and providing training to end users and consultants

Managed Front End Support to End users and other Consultants

Responsible for Change Request as per Client requirement/UAT

Involved in Material Management especially purchasing documents, Contracts, Tendering Process and Inventory Management and coordinated to fulfill the requirements At Owens Corning India Ltd.

Managed unit operations with adherence to quality-safety-environment and partly supply chain management

Involved in manpower and contract management in line with ISO requirements

Calculated performance of contractors and co-workers with help of standard check list and observation criteria’s

Provided scheduled trainings and awareness sessions

Evaluated performance of contractors & co-workers with help of Standard checklist assessment & observation criteria

Handled annual expense budget, monitored all expenses and cost within budget At Tyco Engineering

Assured proper planning, designing, installation, configuration and commissioning of systems in projects

Accomplished projects for setting up Electronic Systems (Fire Alarm, Security Access Systems)

Participated in pre-sales with the marketing team, to understand customer needs

Involved in Manpower management, Procurement in lieu with Project requirement and Project Completion with Customer satisfaction


R/3 SAP MM ECC 5.0 from Delphi Computech - SAP Partner Company - 2007

LRQA certified internal auditor for Integrated Management System comprising - ISO 9001:2000, ISO 14001:2000

& OHSAS 18001


Improved customer service factor resulting to an increment of customer satisfaction by 25%

Optimised consumption of material lead to savings of INR 14 lacs per annum.

Played a key role in business sustenance for consistent 3 years.

Energy control initiatives generated savings of INR 9 lacs per annum MOBILITY

Ready to relocate at the earliest

Do not have a bond with current employer

References will be furnished upon request

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