Resume

Sign in

Technical Writer Manager

Location:
Vienna, Virginia, 22180, United States
Posted:
March 10, 2018

Contact this candidate

Judith (Judy) Fisher

*** ***** ****

Vienna, VA *2180

703-***-****

ac4rhq@r.postjobfree.com

US Citizen

Ms. Fisher has over twenty years’ experience in analyzing and solving complex system problems and in technical writing. She is able to handle multiple projects with tight and ever changing deadlines. She is very capable of creating documents that are written by several authors into one voice and make them easy to follow. She ensures that documents are created and delivered in the mandated format and on-time. She is able to take customer recommendations on documentation and incorporate the comments quickly and correctly. She has created and maintained documentation libraries to ensure all versions of delivered documents were archived. Her background includes client interaction, excellent communication skills and working with aggressive timelines. She works closely with Development, Testing and Analyst Teams to have a better understanding of the systems and applications to create useful and needed documentation. She has a strong eye for detail. She is also familiar with reading and analyzing Requests for Proposal/Information (RFP/RFI) and Statement of Work/Performance Work Statements (SOWs/PWSs) to put together team schedules and documentation plans to ensure all aspects of the contract are met and on-time.

She excels at ensuring the team follows approved procedures/guidelines. She has helped companies achieve certification for Capability Maturity Model Integration (CMMI) Software Engineering Institute (SEI) Level 3 and 4 and International Organization for Standardization (ISO) 9000 and 9001. She is familiar with Federal Information Security Management Act (FISMA) and National Institute of Standards and Technology (NIST) guidelines.

She is highly proficient using Microsoft Suite Office tools. She is knowledgeable with Visio and has proficient skills with SharePoint, Google Docs, Office 365 and Wiki. She has excellent organizational skills and has created numerous document libraries that have helped teams to quickly access the documents they need. She is very familiar with Agile and Waterfall methodologies. She is also familiar with Section 508 compliance.

She has led technical writing teams and has been an Operations Manager for a team of 60. She has helped project managers with all aspects of the contract to ensure project deadlines and obligations were met and the team stayed within budget. She has been Technical Writer on multiple proposals with several of the companies she has worked with. She is familiar with Federal Acquisition Regulations (FAR).

She has provided formal and informal training to team members and end-users. She has created training core curriculum for both types of training. She has assisted in the production of storyboards for web-based courses as well as drafting scripts for video projects.

WORK EXPERIENCE

Kforce Government Solutions, 08/24/2017 – present, Editorial Specialist III

Create and maintain documentation using Microsoft Office Suite:

oDocumentation Plan

oMeeting Minutes

oAcronym and terminology listing

oPast Performances for proposals

oStandards and Procedures

oResumes for proposals

LinTech Global, 04/25/2017 – 06/02/2017, Lead Technical Writer (short-term contract)

Created and maintained documentation using Microsoft Office Suite:

oDocumentation Plan

oMonthly Status Reports

oAcronym and terminology listing

oDaily customer meeting minutes

oStandards and Procedures

oRequirements Traceability Matrix

oJob Aids

Created and tracked action items

Setup documentation library in GoogleDocs

Used JIRA to track issues and review for use in documentation

Participated in daily stand-up, sprint planning, release planning and sprint retrospective meetings

InScope International/Freddie Mac, 10/31/2016 – 04/24/2017, Senior Technical Writer (short-term contract)

Created and maintained:

oProcedure Guides

oData Dictionary

oCertification Forms

oUser Guides

oInstallation Guides

oProcess Guides

oStandard Operating Procedures

oAcronym and Terminology

oSystem Security Plans

o

Participate in daily stand-up, sprint planning, release planning and sprint retrospective meetings

AbleVets/Accenture, 06/01/2016 – 10/28/2016, Senior Technical Writer

Created and maintained the following using SharePoint and Atlassian Confluence Wiki

oUser Manuals

oInstallation Guides

oWeekly Activity Reports

oOperation Guides

Used SharePoint to maintain the documentation repository

Participated in daily Stand-up, Sprint Planning, Release Planning and Sprint Retrospective meetings

Take 2 Systems/AOL, 04/01/2016 – 05/30/2016, Senior Technical Writer (short-term contract)

Created and maintained the following using Microsoft Office Suite, Google Docs and Atlassian Confluence Wiki

oRunbooks/3AM Guides

oUser Manuals

oInstallation Guides

oOperation Guides

oSystem Security Plans

o

VeriSign, 01/02/2012 – 02/28/2016, Senior Technical Writer

Created and maintained the following using Atlassian Confluence Wiki and Microsoft Suite

oRunbooks/3AM Guides

oUser Manuals

oInstallation Guides

oOperation Guides

oWhite papers

oMarketing brochures

oRequirements Traceability Matrix

oInternal Presentations

oSystem Security Plans

SRA International, Inc., 1999 – 2011, Project Configuration Management Official

Program Configuration Management Official (PCMO) for the Household Goods System (HHGS) program

Facilitated delivery of all deliverables

Assisted with proposals by ensuring all guidelines were followed and all information was included and deadlines were met

Maintained configuration identification tools for project deliveries

Worked with Project Quality Assurance Official (PQAO) to identify and resolve quality issues

Central Point of Contract for SCAMPI and ISO certification

Peer Review Coordinator and Moderator

Maintained action item list, risk database and hardware/software list

Coordinated and supported the internal Configuration Control Boards (iCCB)

Prepared and attended monthly Internal Progress Review (IPR) for upper management briefings

Created In-Process Reviews for customer briefings

Maintained the program training plans to ensure team members receive the appropriate training for their roles and responsibilities

Created and maintained System Security Plans and followed NIST procedures and policies

Performed technical edits on all documents delivered to the customer to ensure a quality product

Performed Control Account Manager (CAM) duties for project in support of the Earned Value Management System (EVMS) requirements for the contract. CAM for three control accounts; managed budget and resources, analyze cost and schedule variances, participate in Integrated Baseline Reviews (IBRs) with the client.

Prepared meeting minutes as needed

Configuration Manager for the Defense Personal Property System (DPS) project

Assisted program manager and project manager in planning and implementing process improvement initiatives, including those related to quality assurance and risk management

Scheduled and led team meetings

Prepared and updated the team project schedule using MS Project

Prepared customer Monthly Status Reports (MSRs)

Prepared monthly Internal Program Reviews for upper management

Managed development of contract deliverables

Provided configuration management support

Worked closely with Quality Assurance to ensure a quality work product

Ensured deliveries from Software Developers were documented and identified correctly upon delivery to CM

Followed SEI/CMMI level 3 processes

Operations Manager for Operational Management Sustainment and Support (OMSS) project

Assisted program managers and project managers in planning and implementing process

Worked on improvement initiatives, including those related to quality assurance and risk management

Assisted project manager with the day-to-day operations of the project

Prepared Monthly Status Reports for the customer

Prepared the materials for the monthly Internal Program Reviews

Managed development of contract deliverables

Provided configuration management support

Established and maintained the integrity of the products for the software project throughout the project’s software life cycle

Ensured deliveries from Software Developers are documented and identified correctly upon delivery to CM

Prepared documentation for delivery to the customer and release to the user community

Followed SEI/CMM level 3 processes

Lead Systems Administrator and Systems Analyst for System Development and Integration Services (SDIS)

Maintained a dynamic development and test lab for approximately thirty Unix servers

Routine system troubleshooting on the TOPS Sun OS servers and Oracle databases

Technical Writer for Software Version Descriptions (SVD) and Installation Guides

Troubleshoot system problems on SPARC 20, SPARC 2, SPARC 630, SPARC 670 and Intel platforms

Unix shell scripting

Created TOPS application installation CDs

Assisted in Configuration Management support

Installed of Oracle products and databases

Managed, coordinate and setup the Peer Review process for documents and source code

Assisted in achieving SEI CMM Level 3 rating for the project

System Administrator and Oracle Database Administrator for the pilot reengineering effort of the Transportation Operational Personal Property Standard System (PTOPS)

Creation, modification and deletion of PTOPS user accounts

Routine system troubleshooting on the PTOPS Sun OS and NT servers

Assisted in the maintenance of the PTOPS web application server and Beyond FTP server system interface software

Assisted in Configuration Management support

Installed Oracle products and databases

Metters Industries, 1990 – 1999, Systems Administrator, Web Administrator, Site Activator

System Administrator, Web Administrator and Site Activator for OASD/HA World Wide Web (WWW).

oManaged files, permissions, and documented configurations for the Health Affairs web sites

oInstalled and administered web server/application software

oManaged permissions for access to the web server and the filesystem holding HTML documents, and configured the web servers as needed

oMaintained logfiles and analyzed for usage reports, capacity planning, site redesign plans and error resolution

oResolved problems with web server and web documents

oEstablished a formal Contingency and Disaster Recovery plan

oDeveloped configuration management, system testing and security policies

Site Activator for Defense Blood Standard System (DBSS) and for Military Hospital Composite Management Information System (MHCMIS)

oPerformed network configuration and installation of X Terminals and network printers at Military Treatment Facilities (MTFs)

oConducted four-day System Administration training

oCreated Activation Checklists and guides for use by the Activators to verify all aspects of deployment were covered

Technical Writer for Defense Medical Logistics Standard System (DMLSS)

oSystems Administration Guides

oInstructor’s Manual for Site Activators

oTraining courses for activation and deployment

oImplementation Plans

Senior Staff Computer Systems Analyst

oMaintained, enhanced and optimized the relational database system for the Fleet Modernization Program Management Information System (FMPMIS)

oDesigned and developed relational database application systems in INFORMIX 4GL and INFORMIX SQL

oAssisted in preparation of DoD Information Technology budget

oDeveloped and conducted in-house training seminar on Technical Support Desk and Systems Administration

Federal Bureau of Investigation (FBI), 1988 – 1990, Programmer

Liaison for end users, outside agencies and other project members

Documented manuals and guides

Job production maintenance

Software maintenance and enhancements to existing programs

Kept statistical data on outside agencies using the application software

Maintained printers and monitors

SOFTWARE and APPLICATIONS:

Microsoft Office

oWord

oExcel

oVisio

oPowerPoint

oOutlook

oProject

Web Browsers

oInternet Explore

oMozilla Firefox

oSafari

oGoogle Chrome

Other

oSharePoint

oOneNote

oAdobe Acrobat

oOneDrive

oGoogle Docs

oSnagIt

oOffice 365

oJira

EDUCATION:

Robert Morris College, Pittsburgh, PA, Graduated 1988 with a BSBA in Business Information Systems and Quantitative Business Analysis



Contact this candidate