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Customer Service Sales

Manchester, NH
March 10, 2018

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Strong listening and communication skills, while being patient and flexible to meet personal and organizational goals. Organized and outgoing. Work well in a fast pace environment.


Delta Management Associates Merrimack, NH

Collections/Customer Service

Making outbound and receiving inbound calls

Reviewing accounts on a daily basis

Updating account information through our collections system

Compliance with all federal and state laws with regard to collection policies and procedures

Fidelity Investments Merrimack, NH August 2015- July 2016

Financial Associate

Consult with and educate participants on the benefits of contributing to their 401k retirement plans

Reference multiple resources while simultaneously engaging in conversations with clients

Provide top of the line customer service to ensure client satisfaction in a fast paced environment

Mitigate risk while adhering to quality procedures

Comcast, Manchester, NH

Commercial Customer Service (Billing) February 2014 – August 2015

Assisted incoming client calls with billing review and explanation, contracts, and the processing of monthly payments

Supported client requests for changes of service including upgrades and downgrades of service with appropriate billing adjustments

Partnered with clients to support account maintenance needs and requirements such as Transfers of Financial Responsibility, Account Name Changes, adding and removing of client contacts and completion of Promise to Pay

Volunteered to complete various special projects; audit work, back log, client billing analysis, account research and initiatives requiring special processing

Carter’s, Merrimack, NH

Associate April 2013 – September 2013

Demonstrated superior customer service through assisting customers

Organized inventory, reorganized seasonal and sale merchandise for effective product display

Assisted customers through the purchasing process; from locating desired items to closing out a sale

AT&T Mobility, Manchester, NH

Retail Sales Representative December 2010 – December 2011

Assisted clients with regular billing and service inquiries, processed bill payments and handled changes of service including device and service upgrade and downgrades

Counseled current and potential customers through the sales process, including cellular devices, insurance and coverage plans, along with all accessories and product/service knowledge

Maintained confidential client information and verified the accuracy of all data entered into the AT&T system

Attended regularly scheduled conference calls; addressing topics such as sales, customer service and product knowledge

Aldo Group, Nashua, NH

Key Holder April 2009 – February 2010

Provided outstanding customer service to clients through assisting customers with the purchasing process; from locating products and completion of a sale

Completed both store opening and closing procedures to prepare for customers while ensuring employee safety

Completed sales transactions including all forms of payment; cash, credit, and checks


Continental Academie Of Hair Design July 2016-August 2017

Hudson NH 03051

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