Customer Service Sales
Resume:
Wayne E. Goodwin
Newark, de ***02
January 22, 2018
Dear Potential Employers:
Enclosed you’ll find my resume summarizing my education and work history.
Currently I’m seeking a position that I can continue to utilize my skills and talents in acting as a trusted advisor to commercial and consumer clients. Over the years I’ve sharpened and toned my skills in prospecting for clients and proficient in uncovering their financial needs. In matching those needs to financial products help grow their business and produce revenue for the bank. My sales approach to the clients assist in gaining their trust, which have resulted in developing long lasting relationship.
I’m a highly energetic and self motivated individual who adapt to change very quickly. An individual who drive for results and is a team player. I feel my 30 plus years in the financial industry would be a great fit in your corporation.
Sincerely,
Wayne E. Goodwin
40 Hempstead Dr.
Newark, DE 19702
WAYNE E. GOODWIN
40 Hempstead Drive Cell: 302-***-****
Newark, DE 19702 ***********@*****.*** Home: 302-***-****
Summary
Highly motivated professional with excellent interpersonal and communication skills. Strong track record of leading sales and service initiatives. Proven ability to lead and influence key partners to drive successful results.
Professional Experience
Regions Bank April 2008 - Nov 2017
Commercial Relationship Manager, Atlanta, GA
Develop and service commercial relationship of high value customers and prospects seeking small business/commercial loans and deposit services. Focus on prospecting and relationship development of high value customer. Ensure conformity with loan policy terms and agreements. Assure compliance with regulatory and government agencies. Increase and retain existing high value customers with retention goals. Cross-sell related banking services to include commercial ($5-$250 million segment), cash management, asset management services, private banking and investment products.
Received several awards for exceeding sales goals.
Manage $72 million portfolio.
Consistently ranked within the top 100 out of 500 Business Bankers in the company.
Received outstanding Customer Satisfaction Survey scores consistently.
MIDATLANTIC BANKING GROUP (WACHOVIA) 1989-2007
Deposit Consultant, Philadelphia, PA (2005-2007)
Led the region’s acquisition and retention of retail and small business deposits. Partnered with Regional Retail Banking Executives, Directors, Marketing Consultants and leaders to develop and implement retail and small business tactics. Collaborated with corporate partners in the areas of Retail and Small Business Strategy & Execution, Corporate Marketing, Deposit & Access Services and Sponsorships & Alliances to ensure effective representation of the MidAtlantic region.
Assisted in exceeding MidAtlantic’s (PA, DE, MD and DC) deposit goals in 2005-2007. Region was ranked last out of nine in deposits in 2004, but consistently in the top three in 2005-2007.
Personally received 25 Shared Success Awards during Deposit Consultant tenure.
Created tracking, training and coaching tools implemented in market and corporation to improve deposit growth.
Developed and deployed communication vehicles to effectively drive key deposit messages through the organization.
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Small Business Banker, Atlanta, GA (2002-2005)
Developed and retained banking relationships with small business owners. Provided banking products and services to assist in growing their business and drive bank revenue. Acted as customer advocate within the Small Business Group to ensure potential customer impacts were considered. Collaborated with Commercial, Business Banking and branch employees to ensure business owners financial needs were met.
Consistently ranked in top 10 of Small Business Bankers in the Wachovia Corporation.
Grew deposits and loans by 150% from first year results.
Specialty Banker, Atlanta, GA (1999-2002)
Independently operated a banking office providing deposit products, loans and investments to professional prospects and clients. Performed customer needs assessments to uncover and match financial needs to appropriate bank products.
Grew deposits, loans and investments from zero to $45 million within a three year period.
Successfully transitioned Wachovia’s market share from 25% to 90% by establishing this new Specialty Initiative.
Branch Manager, Atlanta, GA (1989-1999)
Led, motivated, recognized and coached 15 financial center employees in sales and service. Ensured the delivery of outstanding customer service. Communicated key sales and service expectations while providing tactics to achieve success. Produced annual business plans and managed the office annual budget.
Won outstanding branch performance for exceeding annual goals.
Promoted five employees to increasingly responsible roles.
BARNETT BANK, Atlanta, GA 1985-1989
Assistant Branch Manager
Generated deposits and loans. Developed and implemented strategies to drive quality and improve both employee satisfaction and customer retention. Managed and conducted annual reviews for Tellers and Customer Services Representatives.
Increased service employee referrals from 40% to corporate goal of 90% participation.
Won several awards for loan and deposits production.
Education
BA, Business Management and Communication, University of South Carolina, Columbia, SC
Professional Development
Wheless Presentation Training
Prospecting for Success
Building Relationships
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Technical Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Community Activities
Conduct Financial Seminars
Lifetime Member of Cobb Chamber of Commerce
President of Men’s Ministry Group
Chairman of Media Minstry
Member of Community Mentoring Program
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